Hired a carpet cleaner for the weekend. Great machine but hadn't been cleaned out very well before we collected so was really smelly. Tablets were expensive so that bumped the price up quite a lot. My... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The only thing I wasn't happy about was the fact that I ordered to hire a wacker plate with rubber mat and when I went to collect it it turned out no mat was provided without informing me prior to co... もっと見る
企業が回答しました
Straightforward, easy hire with good advice for a new user at their Salford branch. Would recommend and will be using their service again.
企業が回答しました
Staff are always incredibly friendly and helpful. Easy booking site and is really reasonably priced!
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
665 Eccles New Road, Salford, M50 1AY, Manchester, 英国
- 0161 707 2277
4.4
優良
23件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly efficient service every time
2025年7月16日
Brandon Hire Station - Salford からの回答
Hi Richard, thank you for your review about your recent hire. We're happy to hear that you always receive friendly and excellent service from the team. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Salford からの回答
Hi James, thank you for your feedback. We're pleased to hear that you had a great experience with our team during both collection and return. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Salford からの回答
Hi Mark, thank you for your positive review. We're delighted to hear that you received great service from our Salford branch. Kind regards, the Brandon Hire Station team.
Excellent experience
Available at short notice. Easy to arrange, smooth pickup and delivery.
2024年6月11日
Brandon Hire Station - Salford からの回答
Hi Aaron, thank you for your 5-star review. We're delighted to hear that you found hiring easy to arrange with smooth pickup and delivery. Your feedback is much appreciated. Kind regards, the Brandon Hire Station team.
Recommended
The only thing I wasn't happy about was the fact that I ordered to hire a wacker plate with rubber mat and when I went to collect it it turned out no mat was provided without informing me prior to collection. Other than that everything was great. Helpful staff and no hassle experience. When I returned the machine earlier than stated the partial hire cost was refunded.
2024年5月15日
Brandon Hire Station - Salford からの回答
Hi Mags, thank you for your feedback. We apologise for the any inconvenience regarding the rubber mat for the wacker plate. We're glad to hear that you found our team helpful and had a hassle-free experience overall. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Great service
Great service, very helpful. Even gave me a refund on the petrol i left in the machine
2024年4月16日
Brandon Hire Station - Salford からの回答
Hi Nick, thank you for your positive feedback. We're glad to hear that you found our Manchester team helpful. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Straightforward
Straightforward, easy hire with good advice for a new user at their Salford branch. Would recommend and will be using their service again.
2024年3月7日
Brandon Hire Station - Salford からの回答
Hi Andrew, thank you for your brilliant feedback. We're pleased to hear that you found our hire process straightforward and received helpful advice from our Salford branch. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Carpet cleaner
Hired a carpet cleaner for the weekend. Great machine but hadn't been cleaned out very well before we collected so was really smelly. Tablets were expensive so that bumped the price up quite a lot. My partner asked for help putting it in his van as he'd done his back in and the guy just said "it's not heavy" so that was disappointing but great customer service when I arranged the hire etc and the machine did the job well
2024年1月26日
Brandon Hire Station - Salford からの回答
Good afternoon, thank you for your feedback and making us aware of this. We apologise that the condition of the carpet cleaner was not up to the high standard we expect from our equipment, and are very sorry to hear that more support was not offered during your collection. We will be looking into these matters. We appreciate your positive feedback about our service during your initial hire and we are glad that the equipment was effective. We hope to serve you better in the future. Kind regards, the Brandon Hire Station team.
Hired a core drill
Hired a core drill. Provided without all parts . Was then asked to go to a different depot to pick this up. No refund for petrol offered!
2023年10月31日
Brandon Hire Station - Salford からの回答
Good afternoon Gill, we're very sorry to hear that you were not satisfied with your hire experience and apologise for any inconvenience caused by the change in collection for the additional parts. If you would like to discuss this further with our team please contact us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Really friendly and helpful
2023年7月28日
Fantastic staff team
2023年8月2日
Staff are always incredibly friendly…
Staff are always incredibly friendly and helpful. Easy booking site and is really reasonably priced!
2023年5月31日
Brandon Hire Station - Salford からの回答
Good morning Graham, thank you for leaving us a review. It's good to hear that the lifter did the job and that the staff were helpful. We hope to see you at Brandon Hire Station again in the future
It was very easy to organise the hire…
It was very easy to organise the hire equipment we needed over the web and then pick up in store
2022年10月24日
Great service and very communicative.
Good kit. Good price. Good communication. All round very happy.
2022年8月25日
Rude and unhelpful staff
When collecting, the staff member was rude and unhelpful when the required safety gear that was ordered "wasn't in stock" neither was the fuel that I was required to pay for. The staff member treated me as an inconvenience. I should not have to go and buy safety equipment from another retailer in order to use the equipment I had ordered, when I had specifically paid for the safety equipment as part of the hire.
2022年6月15日
Brandon Hire Station - Salford からの回答
Hi Andrew. thanks for leaving us this review, we take great pride in our customer service and this is certainly not what we expect, so I can only apologise for this. I have passed your feedback over to the Branch Manager who has sent his sincere apologies . I can assure you that he will now be looking into this further for you as a matter of urgency . We will be in touch privately as soon as we have a resolution. If you need anything in the meantime please do not hesitate to call me on 0161 768 2842. Jo - Customer Care Team.
Nice staff at Salford depot :)
2022年6月15日
Good service decent price
2022年6月9日
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