Brandon Hire Station - Stevenage レビュー 

40
TrustScore 5段階評価の4.5

4.3

Unit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ Stevenage, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Two days before the tools were due to be delivered, we received a call to say none of the items were in stock and they could offer no alternatives. Huge impact on the job with little notice to arrange... もっと見る

企業が回答しました

5つ星のうち5の評価

Easy ordering through the website, backed up with excellent call centre and branch staff (especially delivery driver). Good equipment at fair price. Reliable on delivery, no need to use two bit local... もっと見る

企業が回答しました

5つ星のうち5の評価

I hired a MI tower from Brandon Hire and had an excellent experience. Lee, who delivered and collected it, was fantastic. He contacted me by phone to inform me of his arrival time. The staff at the de... もっと見る

企業が回答しました


企業情報

  1. 建設機械賃貸サービス
  2. 工具レンタル サービス

当該企業による記述

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


連絡先

  • Unit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ, Stevenage, 英国

  • 01438 203600

4.3

優良

TrustScore 5段階評価の4.5

40件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 98%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(40)

過去12か月のレビュー数: 532

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Great delivery

Great delivery service

2024年4月9日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi Howard, thank you for your feedback. We're pleased to hear that you were impressed with the delivery service from our Stevenage branch. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Faultless experience

Great condition equipment. Chose delivery and it arrived on time. Really nice drivers. Cannot fault the service.

2024年3月19日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi Joel, thank you for your feedback. We're delighted to hear that you found our equipment in great condition and were impressed with our drivers and delivery service. Please don't hesitate to reach out to us if you have any other equipment needs in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Absolutely recommended!

Easy to navigate website and to place order. Excellent updates and communication. Delivery was on time and delivered by the most friendly, helpful driver. Had to make a second order and I was just as impressed again. Thank you so much.

2024年3月15日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi Kirsty, thank you for your wonderful feedback! We're delighted to hear that you found our website easy to navigate, received excellent communication, and had a positive experience with our friendly driver. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Excellent all round

Easy ordering through the website, backed up with excellent call centre and branch staff (especially delivery driver). Good equipment at fair price. Reliable on delivery, no need to use two bit local companies anymore. Excellent all round, not easy to find in this day and age.

2024年3月22日
自発的なレビュー
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi William, thank you for your fantastic review! We're delighted to hear that you found our ordering process easy, and that our teams provided excellent service. We appreciate your feedback and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Great service especially the guys that…

Great service especially the guys that dropped off and picked up, SO friendly and helpful.

2024年3月8日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi Anna, thank you for your 5-star review. We're delighted to hear that you found our team friendly and helpful during the collection and delivery. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

5つ星のうち1の評価

Hassle experience

I hired 2 diggers from them for 2 projects, one order was cancelled due to that they do not have in stock, £76 insurance was down to the drainage.

Another digger was delivered late as they do not have in stock, and they still work on the cost on the day it should have been delivered, not the actual delivery date.

They requested collection on 16 Aug, I asked them to extend the hire for one week and paid the money. This turns out that they asked more money, they initially said the money was paid till 17 Aug, after I emailed the collection request email on 16 Aug, they claimed the hire is till 21 Aug.

They are asking for more payment on 22 Aug, while I have paid one week hire on 16 Aug.

Too much hassle.

2023年7月19日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi Kevin, thank you for your feedback. We are extremely sorry to hear about the issues you experienced with your hire and apologise for any inconvenience this caused you. If you still need to talk to a member of our team or have any unaddressed concerns, please do give our customer team a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

5つ星のうち5の評価

Ordered a conservatory ladder on line…

Ordered a conservatory ladder on line was showing in stock, but had a phone call too say it wasn’t and maybe delayed but they would try and locate one, I got another phone call the same day too say they had located one which was delivered on time (fantastic) delivery was good and so was the collection would definitely recommend them.

2022年8月12日
5つ星のうち5の評価

Floor sander

Very pleased with hiring experience - needed to hire a floor sander for a weekend. Was able to pick up Friday morning and drop back Monday lunchtime for the first of a weekend hire. Booked online - process very easy and staff very helpful. Would use again.

2022年8月18日
5つ星のうち1の評価

You did ask

I wouldn't have gone out of my way to write a review, but you invited me to by email.
You get one star because I wasted money hiring a tile lifter that was not suited to my requirements.
I worked as a chartered marketer for several years and have written content for many websites. In my professional opinion, your product description about what that tool can and cannot do is inadequate.

2022年6月26日
Brandon Hire Station - Stevenage ロゴ

Brandon Hire Station - Stevenage からの回答

Hi there Dawn. Thank you for taking the time to let us know about your hire of the Tile Lifter.
I'm really sorry to hear that your experience did not match your expectations on this occasion. We always strive to provide equipment to meet our customer's needs, and I can imagine your disappointment that we did not manage this for you.
I'd like to be able to find out more about what went wrong this time, so I've reached out to the Stevenage branch to see if they are able to help me understand more about this. It would also be great if you could get in touch and let me know more information on this. You can reach me on customercare@brandonhirestation.com, or if you'd prefer to call you can do so on 0161 768 2842.
Looking forward to hearing from you - Hannah

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