First time using Brandon Tool Hire and found the experience straight forward. Booked online with no problems.
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レビュアーのコメントを見てみましょう
Friendly staff at Swindon branch. I had been put off using HSS Hire because they wanted to add another £50 deposit on top of all the other costs as an 'in case you break it' deposit, and that was f... もっと見る
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Turned up to deliver the tower mid afternoon instead of the morning as arranged & now I’ve been waiting for these lot to collect it from my property for nearly a week now. Constantly lied to myself &... もっと見る
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Friendly, knowledgeable staff who were quite pleasant. It wasn't clear that I needed the transformer when I ordered from the website, but the staff were quite helpful
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企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
Unit 4 The Quadrillion, Weatmead Drive, Westlea, SN5 7UL, Swindon, 英国
- 01793 641 044
3.7
まあまあ
46件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time using Brandon Tool Hire and…
First time using Brandon Tool Hire and found the experience straight forward.
Booked online with no problems.
2025年11月12日
Brandon Hire Station - Swindon からの回答
Hi William, thank you for your positive review. We're pleased to hear that you had a great first hire with us and found the process straightforward. Kind regards, the Brandon Hire Station team.
Trying to charge me extra after hire…
Trying to charge me extra after hire but hasn't said what for and no contact from the team sorting it other than another email to say pay or they will seek legal action.
2025年9月28日
Brandon Hire Station - Swindon からの回答
Review Update - Hi, thank you for bringing this to our attention. We have passed your details on to our team to investigate this and they have confirmed that this charge was for the edging sander discs that were added to your hire. We apologise for any confusion or concern caused by this communication. If you would like to contact our customer care team directly about this you can reach us on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Always reliable
Every time I’ve ever dealt with these guys I’ve found them helpful and polite. Can’t ask for more
2025年9月25日
自発的なレビュー
Brandon Hire Station - Swindon からの回答
Hi Sam, thank you for your review and being a valued customer with us. We're delighted to hear that our team always provide helpful and polite service, and we hope we will see you again soon! Kind regards, the Brandon Hire Station team.
Friendly
Friendly, knowledgeable staff who were quite pleasant. It wasn't clear that I needed the transformer when I ordered from the website, but the staff were quite helpful
2025年8月5日
Brandon Hire Station - Swindon からの回答
Good morning, thank you for hiring with us and providing your feedback about your experience. We're pleased to hear the team provided friendly and knowledgeable service and made sure you had everything you needed for your hire. Kind regards, the Brandon Hire Station team.
Great experience
Great experience. Great staff. Max was great to hire from. I will just go to Brandon Hire Station in the future for my tool hire needs.
2025年8月12日
Brandon Hire Station - Swindon からの回答
Hi Jack, thank you for your great review and for highlighting Max's service at our Swindon branch—it’s wonderful to hear he made your hire experience so positive. We're glad to be your go-to choice for tool hire and really appreciate your continued support. We look forward to assisting you again soon. Kind regards, the Brandon Hire Station team.
Equipment left for two weeks In the way…
Equipment left for two weeks In the way of a primary school, I've been chasing for collection no one can tell me when just fobbing me off with it will be this week.
Equipment still here!!!!!!!
2025年8月31日
自発的なレビュー
Brandon Hire Station - Swindon からの回答
Hi Adam, thank you for bringing this to our attention - we are extremely sorry for the inconvenience this has caused for you. We have requested some more information from you, including your order number, so we can pass your information on to our team to investigate. Alternatively you can reach our customer team directly on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Warning don’t use this company!
Dreadful company will never use them again. Not even an apology never mind a resolution. I’m afraid they won’t be long with us!
2025年6月4日
Brandon Hire Station - Swindon からの回答
Hi Alun, We’re extremely sorry to hear that your experience fell below the high standards we expect our customers to receive. If you could contact our helpdesk on 0345 604 5337, we'd be eager to help resolve any issues. Kind regards, The Brandon Hire Station team.
Quick and easy online order
Quick and easy online order, kept updated on delivery and collection will definitely use again.
2025年5月30日
Brandon Hire Station - Swindon からの回答
Hi Bob, thank you for your review! We're happy to hear that you found our online hire process easy and were happy with our delivery communication. We look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
better performance and communication.
2025年5月28日
Brandon Hire Station - Swindon からの回答
Hi David, thank you for your feedback. We're sorry to hear your experience did not meet to the high standards we expect to provide our customers - we will take your comments on board to ensure we continue to improve our performance and communication. Kind regards, the Brandon Hire Station team.
Constantly lie
Turned up to deliver the tower mid afternoon instead of the morning as arranged & now I’ve been waiting for these lot to collect it from my property for nearly a week now. Constantly lied to myself & the contractor about day/time of collection. I’d give a zero score if possible.
2025年5月8日
自発的なレビュー
Brandon Hire Station - Swindon からの回答
Hi, thank you for making us aware of this. We apologise for the inconvenience this has caused for you. Please could you give our customer team a call on 0370 99 00 999 so we can investigate this for you. Kind regards, the Brandon Hire Station team.
Great service
Staff were helpful in changing equipment when the original hire did not meet my needs.
2025年3月26日
Brandon Hire Station - Swindon からの回答
Hi Andrew, thank you for your feedback. We're happy to hear that our team were helpful in finding equipment to better meet your needs, and apologise for any inconvenience concerning your original hire item. We appreciate your review and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Swindon からの回答
Hi Kevin, thank you for your great feedback! It's good to hear that you were pleased with our service, and that the delivery and collection met your expectations. Kind regards, the Brandon Hire Station team.
Very straight forward hire with no fuss…
Very straight forward hire with no fuss and very reasonable price. Chaps at the hire centre very helpful.
2025年2月11日
Brandon Hire Station - Swindon からの回答
Hi Steve, thank you for your feedback about your recent hire. We're glad to hear that you found the hire process straightforward and reasonably priced, and that our team at the Swindon branch were helpful. Kind regards, the Brandon Hire Station team.
5 * Hassle free hire.
2024年9月12日
On Time and very happy to help load and un-load cannot fault
On Time and very happy to help load and un-load, did I did change the pick up time and the team at Swindon where happy to pick up within a hours notice, cannot fault. Thanks again
2024年8月2日
Brandon Hire Station - Swindon からの回答
Hi Ross, thank you for your positive feedback. We're delighted to hear that our team in Swindon was able to accommodate your schedule change and assist with loading and unloading. We appreciate your positive comments and hope we can support you again in future. Kind regards, the Brandon Hire Station team
Brandon Hire Station - Swindon からの回答
Hi Nicholas, thank you for your 5-star review. We're delighted to hear that you found our team very helpful during your recent hire. Please get in touch if we can support you again in the future. Kind regards, the Brandon Hire Station team.
Easy to book online
Easy to book online, lads at branch friendly and helpful. All in all easy, I had a question online and support was brill. I would Definitely use again. Thanks
2024年7月28日
Brandon Hire Station - Swindon からの回答
Hi Mark, thank you for your 5-star review. It's great to hear that you found the online booking process easy and that our branch team was friendly and helpful. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
You sold me a product on line that I…
You sold me a product on line that I paid for on line to do a click and collect from your Swindon branch and after several visits to collect it turned out you didn’t have the product in stock anywhere in your company, what a joke , you had my money in your account for a couple of weeks , hey good scam if you can pull it off. Micky mouse company shouldn’t be trading
2024年7月20日
Brandon Hire Station - Swindon からの回答
Hello Mr Adams,
We're extremely sorry to hear that our communication was not up to the high standard expected, and we apologise for the inconvenience this has caused you. We appreciate you making us aware of this and will pass your feedback on for internal review.
Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Swindon からの回答
Hi Malcolm, thank you for your positive feedback. We're delighted to hear that you found our team to be professional, courteous, and willing to go the extra mile. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Swindon からの回答
Hi Chris, thank you for your positive review. We're delighted to hear that you found our service flexible and accommodating. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
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