Turf cutter hired:- never rented or used one before. Machine delivered in clean well maintained condition, did the job in half a day although hired for a week due to pending inclement weather. Deli... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The lads at the hire station (Taunton Priorswood) were friendly and helpful and helped me load my trailer with the wood chipper, it was clean and worked perfectly. Dropping it back was quick and easy... もっと見る
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I recently hired a Dehumidifier From Brandon hire Taunton branch. Machine was delivered faulty. Following phone calls to branch, Machine was eventually collected four days later. After their workshop... もっと見る
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Ordered a scarifier online, which was an easy process. I was contacted by the Taunton branch who were very friendly & professional. When I collected the machine was too big for the car, but they org... もっと見る
企業情報
当該企業による記述
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
連絡先
144 Priorswood Road, TA2 8DN, Taunton, 英国
- 01823 259 501
4.3
優良
36件のレビュー
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service friendly staff
Great service friendly staff. Product is rented was exactly what I needed.
Thank you
2025年10月27日
Brandon Hire Station - Taunton からの回答
Hi Brian, thank you for your feedback and choosing to hire with us! We're pleased to hear that you received friendly service from our team and were happy with the machine. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi John, thank you for your great review. We're pleased to hear that you were happy with the quick communication and service you received from our team. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi Jo, thank you for your review! It's great to hear that you found our website useful to hire all the items you needed, and that our delivery team provided efficient and friendly service during your hire. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Waste of time
Equired online, got a swift response with price saying if I wanted to go ahead to call. So I called and placed hire order almost 5 days ago. I asked when can I collect and they said 7am on the Monday I needed it from the Taunton branch, planned my day around this tool and booked holiday specifically to do this job. Got up early (and got my child up at 6.45am to get there for 7am) and the gent behind the counter said nearest one is Plymouth. There isn’t one here. So my entire days planning is ruined. I’m out 2 days holiday which for a lot of trades people is £250-£300 per day and I still can’t do the job I had aimed to, needless to say don’t use them ever, complete waste of time I won’t be using them again. I should state it’s not specifically about Taunton but surely someone at this business should have already arranged the item to be there. To add to this I am without the money I paid for 7 days realistically by the time they decide to refund.
2025年8月4日
自発的なレビュー
Brandon Hire Station - Taunton からの回答
Hi Andy, we're extremely sorry to hear that we could not meet your hire needs in this instance and apologise that you were not informed of this at an earlier date. This does not meet the high standard of communication we expect to deliver and we apologise for the inconvenience this caused for you. We will ensure your feedback and comments are taken on board. Kind regards, the Brandon Hire Station team.
Cameron was very helpful and made the…
Cameron was very helpful and made the process very simple.
2025年6月29日
Brandon Hire Station - Taunton からの回答
Hi Trevor, thanks for your positive feedback about your recent hire! It's great to know that Cameron provided helpful service and helped to make your hire process simple. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi Steven, thank you for your great review of your recent hire! We're glad to hear you had a excellent experience and were happy with our service. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi Jackie, thanks for your feedback about your recent hire. It's great to hear that you found our prices to be of good value, with on-time delivery and helpful customer service. Kind regards, the Brandon Hire Station team.
GREAT SERVICE
GREAT SERVICE, EXCELLENT EXPLANATION AND ADVICE ON HOW TO USE TOOL. STAFF REALLY FRIENDLY. TOOL IS GREAT WORKED WONDERS. HAVE BOOKED IT AGAIN
2024年11月11日
Brandon Hire Station - Taunton からの回答
Hi Michael, thank you for your 5-star review about you recent hire experience. We're thrilled to hear that you received excellent service and advice from our Taunton team, and that the tool worked wonders for you. We look forward to assisting you again soon. Kind regards, the Brandon Hire Station team.
Easy to book on line and the guys in…
Easy to book on line and the guys in the store were really helpful. Can’t fault it really top marks.
2024年10月22日
Brandon Hire Station - Taunton からの回答
Hi James, thank you for your 5-star review. We're pleased to hear that you found our online booking process easy and our Taunton team helpful. We appreciate your feedback and hope to see you again in future. Kind regards, the Brandon Hire Station team.
Turf cutter hire.
Turf cutter hired:- never rented or used one before. Machine delivered in clean well maintained condition, did the job in half a day although hired for a week due to pending inclement weather. Delivery and collection spot on.
Easy responsive hire company to do business with
2024年10月1日
Brandon Hire Station - Taunton からの回答
Hi Paul, thank you for your 5-star review. We're delighted to hear that the turf cutter met your expectations and that our delivery and collection services were spot on. We appreciate your feedback and hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi Suzie, thank you for your 5-star review. We're delighted to hear that you found our Taunton team really helpful. Kind regards, the Brandon Hire Station team.
Good Customer Service
The person at the counter was very pleasant, efficient and above all helpful. We were extremely please with the service received and would thoroughly recommend.
2024年7月17日
Brandon Hire Station - Taunton からの回答
Hi Mrs Windsor, thank you for your positive review. We're delighted to hear that you found our Taunton team pleasant, efficient, and helpful. Your recommendation means a lot to us. Kind regards, the Brandon Hire Station team.
Great equipment and very helpful staff…
Great equipment and very helpful staff helping me to load equipment into my car
2024年6月13日
Brandon Hire Station - Taunton からの回答
Hi, thank you for your 5-star review. We're delighted to hear that you were happy with your hire and found our Taunton team very helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great experience from start to finish
Really great experience from start to finish, easy ordering, collection and Jack gave me an in depth run down on how it worked and what I needed to do whilst using it.
2024年6月9日
Brandon Hire Station - Taunton からの回答
Hi Derek, thank you for sharing your great experience with us. We're delighted to hear that ordering and collection were easy for you, and that Jack provided you with a thorough run-down on how to use the equipment. We appreciate your feedback and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi David, thank you for your review and for recommending us. We're delighted to hear that you received excellent service and found our prices competitive. Kind regards, the Brandon Hire Station team.
Good service, machine needed maintenance
Delivery, collection and communication great. The machine was working but was hard to use and needed some maintenance.
2024年5月20日
Brandon Hire Station - Taunton からの回答
Hi, thank you for your feedback. We're pleased to hear that you were happy with the delivery, collection, and communication from our team. We apologise for the difficulty you experienced with the machine and will address this issue. Kind regards, the Brandon Hire Station team.
Brandon Hire Station - Taunton からの回答
Hi Anthony, thank you for your 5-star review. We're pleased to hear that you found our Taunton team friendly and helpful, and that you experienced efficient service. Kind regards, the Brandon Hire Station team.
Helpful staff.
2024年3月29日
Brandon Hire Station - Taunton からの回答
Hi, thank you for your 5-star review. We're delighted to hear that you found our team helpful during your visit. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Tried to hire a floor grinder recently
Tried to hire a floor grinder recently. I checked online for availability, then I called the store to double check. I got confirmation of availability for 28th march. So I ordered. The day before pickup I got a call saying that the grinder wasn't available. They didn't know when it was going to be available but I could rebook and see what happens closer to the time. I opted for a full refund and is take my chances elsewhere. When asking for the refund I was told it would take a couple of days for the refund to get back to my account. However after 2 weeks I called the branch to say I hadn't recieved it. The guy in the other end of the phone was guarded in responding to any question I asked about the refund. Eventually I got him to say he'd speak to his manager and he'd call me back by 3pm. He never did. I eventually got my refund but it took another day- just under 3 weeks. So no hire after paying up front and 3 weeks to get my money back...
2024年3月25日
Brandon Hire Station - Taunton からの回答
Hi Keith, thank you for your feedback and making us aware of this. We are extremely sorry that there was a delay with your refund - this is not up to the high standard of service we expect and will pass this on to our team for investigation. Kind regards, the Brandon Hire Station team.
A disappointing experience from start to finish!
I recently hired a Dehumidifier From Brandon hire Taunton branch. Machine was delivered faulty. Following phone calls to branch, Machine was eventually collected four days later. After their workshop had inspected the unit. I was informed by phone that I would receive a FULL refund. After about a week, the refund came through minus £24? I have no idea what this was for. To date I have not received any Contract, Invoice or email pertaining to this hire, despite asking for them several times. This is the first time I've used Brandon Hire and probably the last. A disappointing experience from start to finish. I'm sure this review will receive the standard inane, obsequious reply from Customer Services. However, it wont change the fact that Brandon Hire are failing to deliver on their own Customer charter, posted on their own website.
2024年2月22日
自発的なレビュー
Brandon Hire Station - Taunton からの回答
Hi Justin, thank you for making us aware of this. We are extremely sorry to hear that our service did not meet the high standard we expect to deliver to our customers. We have sent you a request to please confirm your order number and contact details so we can pass this on to our team to investigate. Kind regards, the Brandon Hire Station team.
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