Brandon Hire Station - Warrington レビュー 

60
TrustScore 5段階評価の4.5

4.6

9 Haydock Street, WA2 7UW Warrington, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great company, found online after trying to hire a platform only finding extortionate prices. This company had exactly what I needed at half the cost. Ordered online after a quick phone call to the... もっと見る

企業が回答しました

5つ星のうち5の評価

Booking online was simple, and easy to navigate. The service from the staff was 5 star, they gave a full explanation of how to use the machine.

企業が回答しました

5つ星のうち3の評価

I hired a generator from BH. Everything went ok and I returned the generator in the allotted time but a few weeks later was still to receive a refund on the sizeable deposit (£480.00). This has now be... もっと見る

企業が回答しました

5つ星のうち4の評価

From ordering to delivery and pickup was a great experience, I certainly recomend and will use them again. The only issue I encountered was the delivery of the wheel barrow at the same time as th... もっと見る

企業が回答しました


企業情報

  1. 建設機械賃貸サービス
  2. 工具レンタル サービス

当該企業による記述

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

60件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 98%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(60)

過去12か月のレビュー数: 532

レビューを書く
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5つ星のうち1の評価

We will never use them again

We will never use them again. A same day hire turned up at 3pm and then didn't get collected for 3days. The attitude of the staff when I called was appalling.

2023年4月12日
Brandon Hire Station - Warrington ロゴ

Brandon Hire Station - Warrington からの回答

Good morning Steven, I'm really sorry to hear about your recent experience, thank you for bringing this to our attention. Could you please let me know which Brandon Hire Station branch you used so that I can address the matter with the manager

5つ星のうち2の評価

Nail gun and fuel cell was incompatible

I hired a nail gun together with a fuel cell and the nails.
The fuel cell had instructions of how to fit it to the nail gun but it was impossible to do. After wasting fuel and a lot of time I returned to the depot to ask how it was done. The 2 people behind the desks did not know, but a maintenace guy in the back came out and said the top part of the fuel cell attachment was not used. After disposing of it it was OK but now there was not enough fuel laeft in the cell to fire all the nails and I had to screw many parts together. No-one could have figured that out unless he had used it before - not even 2 of the staff. Please have appropriate instructions with your equipment.

2022年9月19日
Brandon Hire Station - Warrington ロゴ

Brandon Hire Station - Warrington からの回答

Good Morning Martin,

Thank you very much for leaving us a review. This feedback is incredibly useful to us, especially as this involves the instructions for a piece of equipment.

I'm really sorry to hear that the Nail Gun didn't have clear instructions. I completely understand how frustrating this would have been for you, this is not the standard we set for ourselves and we hate to know we have let a customer down.

I have made sure to pass this feedback on to the branch and also the Business Support Manager for the area to make sure this is investigated and appropriately handled, we will make sure this feedback is used to improve our services and look into how we can add clearer instructions to this product, so thank you again for this.

If there is anything further you'd like to add, or anything further I can help with please feel free to reach out to me on CustomerCare@brandonhirestation.com and I will be happy to assist further.

Take Care - Hannah

5つ星のうち2の評価

Late arriving and a two days late for…

Late arriving and a two days late for collection not a hire company I will be using again

2022年9月6日
Brandon Hire Station - Warrington ロゴ

Brandon Hire Station - Warrington からの回答

Good Morning Dennis.

Thank you for getting in touch and taking the time to leave us a review on your hire experience.

I am very sorry to hear that your delivery and collection were not at the times you expected. We do always try our best to fulfill all requests on time, however there are sometimes slight delays and I completely understand your frustration with this.

I have made sure to pass this onto the relevant branch so that your feedback can be used to improve our services going forwards. This is really important to us, so thank you again for letting us know about this.

If there is anything further I can help with, or there is anything else you would like to add to this. Please do reach out to me on customercare@brandonhirestation.com and I will be happy to assist further.

Hannah

5つ星のうち5の評価

Fast hire

Fast hire, good service.

I spent less that 60 seconds in the shop when collecting the item, and about 8 seconds when returning it. I wish everywhere was that efficient.

2022年7月18日
5つ星のうち5の評価

Friendly and efficient

Used both instore collection and delivery for some Acros and staging. Excellent customer service very friendly and helpful. Online ordering is very easy including hire extension which I needed. Would use again without hesitation.

2022年6月15日

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