Want my money back
I ordered 2 bras on April 7th, 2026. Today, I was told by Gaby that it would take 2-3 weeks for the order to arrive. I wrote on my calendar the 3 weeks date. I wrote an email to Andrew who emailed me for customer feedback. I received an email back that said the bras were coming from Canada and would take a few more weeks. I received another email from Andrew urging me to come back to the store. I wrote back that I still haven't received the bras nor a phone call. Today I called the store (now 8 weeks later) and Gaby said they're in the store and they called me on June 4th. I did not receive a call from them and have checked my messages to confirm. Today I called asking for a refund and Gaby said they only give store credit. I told Gaby I received a note from Andrew in response to my email that it would take another couple of weeks, and she said those letters come from shipping. What? Marketing letters come from shipping????? I do not want to return to that store and asked repeatedly for a refund which they refused, saying their policy is store credit only. I urge people to avoid this store in the future. Their customer service is terrible. Please ignore my previous glowing Yelp review back in November.
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Thank you for your feedback. We are sorry that your most recent experience did not meet your expectations.
We would like to clarify a few points for accuracy. At the time of ordering, we explained that these were special-order items being sourced from the manufacturer, and that lead times could vary, particularly when products are coming from overseas manufacturers. We also responded to each of your emails and provided updates regarding the status of your order as you mention in your review.
Once the items arrived, we made several attempts to contact you by telephone and left voicemail messages advising that your bras were available for collection. The items then remained in store awaiting collection for over a month. As you mentioned on the phone to the store, you don't check your voicemails. This is unfortunately not something we can plan around or be responsible for as a business.
While our standard policy for special-order items is store credit, this policy reflects the considerable time and care involved in providing a professional fitting service, identifying the correct size and style, and then specially ordering products specifically for an individual customer. Despite this policy, we carefully reviewed your concerns and have since issued a full refund as a gesture of goodwill.
We were particularly disappointed to read your comments given that you previously left a glowing review following an earlier visit, where you expressed satisfaction with both our products and customer service. While we understand that experiences can vary, we believe this demonstrates our ongoing commitment to providing a high level of care and support to our customers.