Bravo Moving レビュー 8

I had an extremely disappointing experience with this company and would strongly advise others to look elsewhere. I only wish I had read the many similar reviews before signing.

From the beginning, the process felt misleading. The salesperson, Raphael Eduardo, walked me through a detailed inventory of my apartment and quoted me a price that fit my budget... but only after pressuring me to sign immediately and pay a 50% deposit.

On moving day, everything unraveled.

The crew arrived late, despite confirming an 8a arrival to meet strict HOA moving time restrictions, for which they signed a contract with the HOA stating they understood. After beginning the move, they abruptly stopped and informed me that my contract only covered "1/5 of the truck"... something that was never clearly explained during booking and made little sense given I was the only client scheduled that day. At that point, with my belongings already loaded, I was told I would need to pay an additional $700 to continue.

Because of these delays, we left hours late and arrived after the permitted move-in window. I was then required to pay $350 in HOA overtime fees. The unloading process took approximately four hours, pushing the move past 9:30p.

The issues didn't stop there. The movers claimed my couch would not fit into the unit and left it in the garage. The next day, I hired someone else who was able to move it in alone without issue, costing me an additional $300.

Despite all of this, I still tipped the crew $300.

I was told by Dina that the company would address the overtime charges. However, after five follow-up calls and multiple assurances that a manager (Brian) would contact me, I received no response.

After escalating the issue via email to multiple contacts, I finally received a reply from the founder, Ali. After weeks of back-and-forth, including a very difficult phone call, no resolution was reached. I requested reimbursement for the $650 in third-party costs caused directly by their delays and handling (HOA overtime for which they signed a contract with the HOA stating they understood, and the additional mover for my couch). I did not request reimbursement for the additional $700 charged during the move. Communication has since stopped entirely, and I was ultimately told to pursue legal action.

What was initially quoted as a $2,500 move ended up costing me over $4,000 due to delays, additional charges, and lack of follow-through.

This was not just poor service... it was disorganized, misleading, and ultimately very costly.

I would not recommend this company.

AWFUL OWNER
AWFUL COMPANY
SCAMMER
SCAMMER

DO NOT BOOK

SCAMMER
SCAMMER
DO NOT BOOK

Awful scamming company.

Total costs ended up 30% over estimate even though we did a virtual walkthrough and the provided item list was accurate.

They rescheduled the day and time on both ends.

Items arrived broken or went "missing".

They claim that every mover is a bravo employee but its clear these are all subcontractors.

I am still waiting 6+ months for the insurance case to move forward.

Overall I highly recommend to steer clear of long distance movers and instead hire local movers on each end to load/unload a uhaul.

1) Wildly inaccurate estimate even with photos of items to be moved
2) Poor packing and disassembly by underequipped crew.
3) Third party damage claim is a nightmare
4) Slow/unresponsive customer service

Do not hire these people. Read the bad reviews and check out better business bureau.

Check out my photos if you want to see how your items will arrive (note: we paid for them to pack and wrap our goods). Multiple boxes just thrown in the truck. Many things (wine, power drill etc) were either stolen or misplaced. We got given someone else's ski gear (worth around $1k). To top it off they deliver my children,s bunks beds and put them together missing many screws (which they had lost) and left a large buffet on it's side (for us to move) after deeply scratching the wooden floor. They hired two people to help them with bringing things in from the truck, but these two new guys were great and kept shaking their heads watching the 2 bravo people bring things in so carelessly. I so wish I had done this first..

Further, they refer your complaint to their insurer (which actually is a bogus non-insurer) .

If you complain, prepare to have Ali threaten / intimidate you over the phone.

It would be better for you to throw your items in the trash than use this company. So many red flags, I guess it was my fault for not doing enough diligence.

We decided to entrust Bravo moving with our move at the beginning of the year. We mainly based this decision on their rate per cubic foot after receiving their quote. At first everything went pretty well. Movers showed up one day after their stated move date. They worked very hard in getting all of our items loaded onto their truck, They seemed to take care to wrap everything.
Only thing that was uncomfortable is that at the end of the day all of the movers came up to us with their hands out asking for tips. We were not prepared for that, and had very little cash on hand. I gave them what little I had. We had bought them lunch. During the day while working, they decided to help themselves to my beer and my wife's Turleys, which we found out later by the empty cans and bottles left behind.
We were told by the foreman that because of the large volume of items, our items would be moved the next day into a larger semi moving truck at their LA warehouse before being transported to our new home in Texas.
After that is when things started to go wrong. There was a series of miscommunications about when the moving truck would get loaded and arrive at our new home. We were originally told the transfer would take place the next day. That did not happen.
When I would call for updates, I was told that the semi-truck would be loaded with our items the next day. I was told this every single day for the next week. The reasons were different from what I was told, and what our realtor was told. She called Bravo was told it was because of a truck break down. I was told the truck was either there or on its way to the warehouse. Finally, after 1 1/2 weeks, the truck got loaded and was on its way to Texas.
When our truck finally arrived in Texas, the crew hired to unload worked very hard to unload all of our items and placed them in the rooms we wanted.
It was after the unloading was completed, and we started unpacking, that we found some damaged items. Guess that is expected with such a large move. Most of the broken items I could deal with.
However, the most disturbing thing is that my cordless 1/2' Milwaukee drill and 1/2" cordless impact wrench, their batteries and charger, along with my tool bag are missing. I personally packed them in a box, taped it up and labeled it. When my wife opened the box, my tools were missing, replaced with miscellaneous items. Perhaps this was payback for not providing enough of a tip? Someone decided to make up for it by taking my tools? I contacted the manager at Bravo. He said he would ask about it but provided no reassurance beyond that. Also found that my hand truck is missing. I'm out about $800 in missing tools.
The only reason they get 1 star is because of the hard work the movers did perform in loading and unloading the truck.
Another thing to add, their quote was way off. The total cost was double the amount quoted.

DO NOT USE BRAVO MOVING!! HORRIBLE SERVICE. WAS OVERCHARGED FOR MOVING FOR ALMOST 200sq FT. AND FOR A SHUTTLE THAT WAS NOT SPOKEN UPON. CLOSE TO 3k THAT WAS STOLEN.

THET PUT OTHER PEOPLES ITEMS IN THEIR TRUCK AND BILL YOU FOR IT

I HAVE PICTURES AND VIDEOS SHOWING THESE UNFAIR TACTICS AND WHILE DURING DISPUTES THEY WILL RESUBMIT PAPERS IRRELEVANT TO THE PROBLEM IN ORDER TO SWAY THEIR CASE

THEY DO NOT ACCEPT CREDIT CARD AND WILL HOLD ALL YOUR ITEMS UNTIL FINAL PAYMENT IS DUE

NO RESOLUTION TO THIS PROBLEM