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Golpe, fiquem atentos, para não caÃrem em armadilhas. Foi péssimo, o processo em si foi rápido, porém com surpresa desagradável, com taxas surpresas que equiparação ao valor do produto, e quando pedi... ãã£ãšèŠã
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Oiiiii, na verdade é avaliação, pois ainda não usei o produto, mas me indicaram e eu quero muito comprar. Mas não sei qual o site mais confiável que todos falam aqui. Elogiam as entregas e tudo mais.... ãã£ãšèŠã
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Tudo chega embaladinho, tudo organizado no tempo estimado. Atendimento excelente. Com certeza vou comprar meus produtos sempre com vocês! Everything arrives packed, everything organized in the estim... ãã£ãšèŠã
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I placed my order in The USA and got my Brazilian Keratin within 10 days from Brazil. Amazing package and UPS was right on time. The prices at their website are affordable and the variety of presentat... ãã£ãšèŠã
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We sell luxury Brazilian Cosmetics. We choose to work with the best Brazilian premium beauty products.
33131, Miami, ç±³åœ
3.6
299件ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 90ïŒ ã«åçããŠããŸã
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ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Nowhere on the website did it disclose that this is a dropshipping operation. They appear to operate from outside the U.S. while using a Florida mailbox tied to a real estate office and a VOIP number that doesnât even have a proper voicemailâjust a generic message saying the client isnât accepting calls.
have not received the product yet! I have no idea storage conditions!
Brazil Keratin ããã®åç
Weâre very sorry for what happened and for the inconvenience caused. This is certainly not the experience we want for our customers.
We have already contacted you directly to offer the best solution, either a reshipment of the product or a full refund, according to your preference.
Our team is available and ready to assist you, and we will be happy to resolve this as quickly as possible.
Paola V.
Estuve esperanto mi encargo por mas de dos semanas para que me lleguen envases totalmente diferentes y solo uno de los que pedà se veÃa correcto, terminé de abrir mis paquetes eran de los que pedà pero pienso que si no tienen de uno, no lo deberÃan de inviar deberÃan de enviar todos iguales
Brazil Keratin ããã®åç
Hola, lamentamos mucho la experiencia que ha tenido.
Ya nos hemos puesto en contacto con usted para explicarle que el producto ha tenido un cambio en su empaque, sin embargo, la fórmula y la calidad del producto se mantienen exactamente iguales.
Entendemos su preocupación y agradecemos mucho su comentario, ya que nos ayuda a mejorar continuamente nuestros procesos. Si necesita cualquier otra asistencia, estaremos encantados de ayudarle.
Wanessa B.
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Wanessa B.
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Muy contenta con mi compra fue mi primera vez pero seguiré comprando, la entrega llegó a tiempo y fue muy rápido, les doy 10/10
Brazil Keratin ããã®åç
¡Nos alegra mucho que esté satisfecho! ¡Su satisfacción es nuestro principal objetivo!
Gracias por elegir nuestra empresa â€â
¡Estoy a su disposición para aclarar cualquier duda!
Atentamente,
Pamela A.
When try to contact they donât answer, itâs been 2 weeks since my order and itâs still in the same place, donât buy from this place
Brazil Keratin ããã®åç
Hello,
We apologize for any frustration this may have caused. We would like to clarify that we have already contacted you by phone and resolved the situation. Your refund has been successfully processed.
If you need any further assistance, please feel free to reach out. We remain at your disposal.
Wanessa B.
Efetuei a compra de um produto, e fui comunicada via MSN que teria de pagar 22⬠para taxa da alfândega!!! O produto custou 19⬠mais 14⬠taxa de entrega! Quando eu soube que teria a taxa da alfândega fiz contato com a loja e a resposta foi, sim.. infelizmente! Mas se eu compro de uma empresa situada na Flórida e ninguém me avisa que não tem no estoque, eu não posso adivinhar que vira do Brasil e além do preço é da taxa de entrega ainda tem alfândega! Enfim!! Se eu quisesse pagar taxa de alfândega compraria diretamente do Brasil. Que aliás sairia mais barato e certamente o atendimento seria mais respeitoso!
(Considerando que o preço seria 6â¬,) enfim⊠infelizmente muito decepcionada! Estava feliz por ter encontrado aqui e por ser uma empresa brasileira. Por educação e respeito ofereceram 50% do valor para reembolso!Pessimo atendimento!
Brazil Keratin ããã®åç
Lamentamos que sua experiência não tenha sido como esperava.
Nossa equipe prestou todo o suporte necessário e ofereceu o reembolso parcial da taxa como forma de cortesia e respeito.
Reforçamos que seguimos todos os procedimentos corretamente e estamos sempre à disposição para auxiliar nossos clientes.
Atenciosamente,
Equipe brazil-keratin.com
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Brazil Keratin ããã®åç
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Still waiting for the product. It's like 2 weeks already.
Brazil Keratin ããã®åç
Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution.
Best regards
Pamela A.
Cea mai bunÄ keratina Èi cea rapidÄ livrare.
VÄ mulÈumesc!
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Horrible no refund and the tariffs charged me an extra 143.00 for a 34.00 product
Brazil Keratin ããã®åç
Hello, how are you?
In accordance with your refusal of the product, we have proceeded with the refund and disposal of the item as established.
If you have any questions or need further assistance, we are available to help.
Pamela A.
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Great costumer service. The order always arrives just in time and with a good packaging
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
I like your product. It has no smell after effect, and it does not itch the scalp. I will be buying again
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Super rapido envio . No he usafo el producto todavia pero se ve bien como lo describe. Me encantó
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Pésima compañÃa yo pedà el producto y necesitaba retornarlo porq mi hija también lo compró el de ella llegó primero asà que yo querÃa devolverlo y no aceptaron mi devolución
Brazil Keratin ããã®åç
Thank you for reaching out, and weâre truly sorry to hear that your experience was not as expected.
We would like to emphasize that we carefully reviewed your case, but according to our return policy which is public and available on our website the order does not meet the necessary criteria for a return at this time.
We value transparency and ethics in all our customer relationships, which is why we strictly follow the established guidelines to ensure a fair and secure process for everyone.
Pamela A.
Brazil Keratin ããã®åç
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company â€â
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
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