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Breast Cancer Now レビュヌ 

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TrustScore 5段階評䟡の2

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2.0

期埅以䞋

TrustScore 5段階評䟡の2

13件のレビュヌ

5぀星
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5぀星のうち1の評䟡

Aggressive and manipulative sales tactics

I was approached by a representative trying to get me to donate to the charity. The tactics used were very forceful, purposely making me feel guilty, and clearly rehearsed. I haven’t had a similar experience for over 20 years, and had assumed these types of aggressive and manipulative techniques were no longer being employed.

2026幎6月24日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Dana

Thank you for sharing feedback about your recent experience with one of Breast Cancer Now’s fundraisers.

Our fundraisers are trained to talk about our work and the impact of donations on supporting people affected by breast cancer, following a script for guidance to ensure they’re sharing accurate information with the public. They should be moving on quickly if the person they’re speaking to doesn’t want to support at the time and shouldn’t make anyone feel pressured, so I sincerely apologise this was your experience.

We monitor our team of fundraisers through training and public feedback, so thank you for bringing this to our attention. We’ve recorded your comments under our Complaints Policy and if there’s anything else to share, you can contact us at feedback@breastcancernow.org

Best wishes,
Supporter Care Team

5぀星のうち1の評䟡

Hello,

Hello,



Thank you for getting in touch.



The messaging we use focuses primarily on women because, sadly, women are much more likely to develop breast cancer than men – and for this reason, they’re also more likely to die from the disease. By drawing attention to the huge numbers of women that breast cancer affects in the UK, we can make the most compelling case for our research and why supporting us is so important. But I’d like to reassure you that ultimately, the money we raise funds research into stopping both women and men dying from the disease.

This is the answer I got back from them, about why men are not on their adverts about breast cancer, as men can get it also ,I feel they are just ignoring men who are just as important as women, their message states it's because women are more open to it than men ,that's bullshit ,we should be treated equally, it's only the same as there are more men playing football but we got to treat women the same, weather it's only one man with breast cancer, he should be treated the same of those thousands of women with the same issue

2026幎1月30日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Terry,

Thank you for sharing your feedback that Breast Cancer Now’s adverts aren’t representative of men. We apologise again for any disappointment and frustration caused by our advert and our initial response.

While breast cancer is much more prevalent in women and they feature primarily in our work, more needs to be done to raise awareness of breast cancer in men and we recognise the importance of sharing a diverse range of experiences of breast cancer.

As well as the support we offer to men and research we fund, like The Male Breast Cancer Study, men feature in some of our marketing campaigns and we share personal stories of men affected by breast cancer in the press to help raise awareness.

We’ve shared your feedback about representation of men in our TV adverts with our team for future consideration, and we’ve kept a written record of it under our Complaints Policy.

Best wishes,
Supporter care team

5぀星のうち1の評䟡

Door knocking

Sending out door knockers at all times of the day and night is unacceptable and not a good look for the charity. 8.30 pm on a winter evening is not right. Can you imagine how the elderly feel having someone knock at their door that late?

2025幎12月9日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hello,

Thank you for sharing your feedback about Breast Cancer Now’s fundraisers knocking in the evening and the concern this might cause for elderly residents.

We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

Our face-to-face fundraising team speak to members of the public up until 8.30pm, in line with the Fundraising Regulator’s Code of Practice. Evenings provide a good opportunity to engage with the public about our work, as people tend to be more available, but it’s extremely important this doesn’t cause alarm and our team should take extra care when calling at houses after dark.

We’ve recorded your comments under our Complaints Policy, and all feedback is reviewed to monitor and improve our work in future, so thank you again for getting in touch. If there’s any more detail you’d like to share, you can contact us at feedback@breastcancernow.org

Best wishes,
Supporter care team

5぀星のうち1の評䟡

I wasn't happy that after I completed


I wasn't happy that after I completed the form in person I was then asked via a phone call ro repeat information about myself. I am going to cancel my direct debit donation as a result of this. I feel my information may be at risk of fraud. Not happy. You have lost my donations as a result of your procedures of the follow up call.

2025幎12月4日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hello,

Thank you for sharing feedback about Breast Cancer Now’s sign up process for a regular gift.

We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

After signing up to a regular gift with one of our face-to-face fundraisers, we often carry out a welcome call to the new supporter to confirm details, check they’re happy to proceed and provide the opportunity to collect feedback on their conversation with our fundraiser. This forms part of our quality assurance checks and isn’t intended to cause concern, so we apologise for any inconvenience or concern caused by the process.

We’ve recorded your comments under our Complaints Policy and if there’s anything else you’d like to share, you can contact us at feedback@breastcancernow.org

Best wishes,
Supporter care team

5぀星のうち1の評䟡

When I donated a vast amount from my


When I donated a vast amount from my meetings we didn’t even get a thank you from the customer service,? when I phoned up to donate ?

2025幎9月5日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Julie

Thank you for sharing feedback about the lack of acknowledgment when you donated to Breast Cancer Now by phone.

We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

We’re incredibly grateful for the support we receive and this should be reflected in the response from our supporter care team over the phone. We also thank all supporters in writing where we have consent to do so, so I apologise we’ve fallen short on this occasion.

Your comments have been recorded anonymously under our Complaints Policy, and we’ll be monitoring and reviewing the level of customer service across our team following your feedback.

If you’d like to share more information so we can look into this further, please contact us at feedback@breastcancernow.org

Best wishes
Supporter care team

5぀星のうち1の評䟡

Shame oh her, Shame on you!

When is an Ambassador not an Ambassador.
it's when a person who is supposed to be an Ambassador to raise awareness for Breast Cancer Now has an article in the Mail about a scare, a breast lump due to her implants, which are then removed. Who makes no reference what so ever about breast cancer awareness at all, other than a scare.
Shame on Josie Gibson and shame on Breast Cancer Now for supporting an Ambassador that only talks about her scare and raises no awareness what so ever about breast cancer.

2025幎8月18日
自発的なレビュヌ
5぀星のうち2の評䟡

Chaotic and disorganised charity

Have donated to this charity for many years by buying raffle tickets when they send them Spring, Summer etc. Usually I pay by cheque and more recently by completing the form that is enclosed with the tickets to pay by debit card. Have noticed, though, that the payment is never taken until after the raffle has taken place and today I phoned because the completed form I sent nearly 3 weeks ago with bank details for raffle tickets and a donation had not shown on my bank statement. The people I spoke to were, although pleasant, quite disorganised. My letter, after investigation, was in a basket with approximately 200 others waiting for my details to be loaded on to the computer. I wouldn't like to think that my entries and those of others are not being registered until after the raffle has taken place. Quite worrying !!

2025幎6月2日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Linda

Thank you for sharing feedback about Breast Cancer Now’s raffle processing times.

We’ve just been made aware of your review and I've shared some information below to support the response you've received from us by email.

Our raffle team work hard to process donations as quickly as possible, so I apologise for any disappointment and frustration caused by the delay you’ve experienced. If a supporter submits their entry within the dates of the raffle, please be assured their entry will be counted. If an entry is submitted after the date, the entry will go into the next draw. Entries can also be made by phone or online for quicker processing if either of these are convenient.

We’ve shared your feedback with our raffles team and recorded your comments, with your email feedback, following our Complaints Policy.

If there’s anything else you’d like to share, you can contact us at feedback@breastcancernow.org.

Best wishes
Supporter care team

5぀星のうち1の評䟡

For a good cause so decided I'd play


For a good cause so decided I'd play the lottery for £8 a month, hoped that would be the end of it (after baby being woken up by initial door knock).

For some reason they've found it appropriate to phone me twice a day at 11am and 3pm without fail.

Seriously who's running things over there who thinks phoning someone 16 times in 8 days is going to keep people signed up?

Number has been blocked and I'll be cancelling my direct debit.

2025幎4月1日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Danny

Thank you for sharing feedback about Breast Cancer Now’s Pink Ribbon Lottery and the number of calls you received. We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

After signing up to a regular gift with one of our face-to-face fundraisers, we often carry out calls to the new supporter to confirm details, check they’re happy to proceed and provide the opportunity to collect feedback on their conversation with our fundraiser. This forms part of our quality assurance checks. The number of calls you received goes above our standard approach so thank you for bringing this to our attention and we apologise for any inconvenience or annoyance caused.

Your feedback has been shared with our lottery team, and we’ll keep a record of your comments under our Complaints Policy. If there’s anything else you’d like to share, you can contact us at feedback@breastcancernow.org

Best wishes
Supporter care team

5぀星のうち4の評䟡

Polite approach at supermarket

Two young men approached me at the entrance to our local supermarket. They were very polite and explained the work of the charity and how I could make a monthly donation. This was followed up by a phone call when my queries were answered clearly. I’m happy to continue with my donation and I understand how I could stop donating if my circumstances change.
However, as with other charities, significant amounts are paid to a number of people who run the charity.

2025幎2月13日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Marianne

Thank you for sharing your feedback with us at Breast Cancer Now about your experience with members of our fundraising team and the sign up process for a regular gift.

We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

It’s brilliant to hear our team were clear and polite, and the sign up process provided you the opportunity to ask any questions. You’re helping us be there for people affected by breast cancer, so thank you again for your donation.

If you’d like more information on our work and our governance, please get in touch with us at feedback@breastcancernow.org

Best wishes
Supporter care team

5぀星のうち1の評䟡

Aggressive charity muggers standing in


Aggressive charity muggers standing in shop doorways in Corstorphine Edinburgh. Specifically the Co-op on St John's Road and Tesco Meadowhouse Road. Update - they are now knocking on people's doors. And Boots the Chemist ask if you want to donate to them when placing an online order - NO I DO NOT! Worst charity ever. (Don't forget the charity muggers wishing cancer on anyone who declines to sign up for a direct debit at their door -we've all seen the Ring Doorbell footage).

2024幎7月23日
自発的なレビュヌ
Breast Cancer Now ロゎ

Breast Cancer Now からの回答

Hi Kirsten

Thank you for sharing your experience of our Breast Cancer Now fundraisers at two stores in Edinburgh last year.

We’ve just been made aware of your review, so I’m sorry we haven’t been in touch sooner.

Our fundraisers are placed in shops and go door to door to talk to people about our work and the impact of donations on supporting people affected by breast cancer. They should be moving on quickly if the person they’re speaking to doesn’t want to support and any form of aggressive behaviour is unacceptable, so I sincerely apologise this was your experience.

We monitor our team of fundraisers through training and public feedback, so thank you for bringing this to our attention. We’ve recorded your comments under our Complaints Policy and if there’s anything else we can help with, you can contact us at feedback@breastcancernow.org

Best wishes
Supporter care team

5぀星のうち1の評䟡

Annoying door knockers

Many people in our village near Durham very unhappy with this charity. “Chugger” door knockers working in pairs, knocking on doors wanting donations. Called at properties not once but twice a few hours apart and at 9pm at night, waking children up and causing the elderly concern. No way to conduct your business, makes us all determined NOT to donate rather than do so!!!

2022幎4月12日
自発的なレビュヌ

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