Brightside Health レビュー 1,271

I like my therapist, she's pleasant, engaging and helpful. I also like the lessons and self-care processes.

I was having a hard time, I decided to reach out did a quick google search and I found an amazing therapist who I see weekly. Definitely helped me mentally more than I could ever imagine and I was able to do it from the comfort of my own home and that was important to me because I was in my safe space I was able to express myself properly.

First appointment the provider never showed so I was rescheduled. That appointment went fine. Then I was double charged for one appointment and their service center told me multiple times I would be contacted. I was never contacted and was given the run around after multiple follow ups. I feel I left in worse shape than when I started.

It is convenient and affordable.

I was able to set up appointments quickly, and providers were available immediately for therapy as well as to assess for my medication needs. Both providers I have used have really listened and been a delight to work with.

Saw two different therapists on this app and neither were good experiences! The first one only wanted to schedule 1 time a month which is okay but I was wanting weekly- biweekly check ins but she said no and I was fine with a visit in 3 weeks. I rescheduled with another provider who could meet earlier just to try to see if someone else was a better fit but this one was a lot worse. The consultation was 30 minutes and went okay. We scheduled for the next week and she said she needed to leave the session after ten minutes to not feeling great which I of course said was okay and we could just try again next week. She scheduled me for 9pm at night which I thought was interesting but just said okay and prepared to stay up a little later to have the appointment. That night 2 hours before the appointment time I get a notification that my appointment had been canceled with no message from my therapist or any communication as to reschedule or clarify the cancellation. The next night I get an email saying my therapist was out of office on her scheduled holiday break from that previous day (the day the appointment was scheduled until January 5th) This was a 3 weeks vacation which is also fine but I just don’t understand why she would schedule me if she had prior knowledge she couldn’t make it to this appointment and on top of that, not communicate with me about cancelling it or trying to reschedule if she realised it later on. The following day I receive an unprompted message from her saying that she’s on break and if I need to talk to someone before she gets back to find another therapist. Overall, communication was horrible with no accountability or commitment to their scheduled times.

The easiest experience I have ever had dealing with healthcare.

Terrible experience. I signed up for an appointment and a therapy session. Im already depressed and anxious and thought I would give it a try. They will not tell you how much your appointment will be ahead of time and I signed up thinking I would find out when I finished signing up. No, they said they couldn't tell me ahead of time. I did not know if I had the money for either appointment which is part of my anxiety at this time and when I canceled they attempted to charge me 120 for one appointment and 165 for another. No services were provided and the appointments were the same day that I even looked into it so there was no way to give the "24 hour" cancelation. They keep trying to draw money out of my account for services that were not provided because they would not tell me how much my appointment would be. This is just awful business practices. Awful. To try to take money from a person who already works herself to death and is stressed out about money anyway and canceled the appointments because she wasn't told how much the appointment would be ahead of time and didnt know if she would have the funds for it. This practice should be illegal.

They made me waste my money and my time, they couldn't even prescribe my medicine.

The billing system is a total scam. I have emailed my conversations showing i canceled 24 hours before and they said thats fine and I wouldn't get charged.
They waited til the 1st of the year to charge my flex spending weeks after the appointment and after showing them all the emails about canceling.
Terrible and unprofessional company.
STAY AWAY

Malorie is awesome

When I booked the initial appointment, it appeared that my insurance was accepted. Minutes after booking, my primary care provider confirmed they would be prescribing my medication, so I attempted to cancel the Brightside appointment immediately. However, the system would not allow cancellation due to the 24-hour policy, even though the appointment had just been scheduled.

After the visit, I received an Explanation of Benefits showing I would be responsible for $388 because the provider was out of network. Once I learned this, I canceled the follow-up appointment approximately 23.5 hours in advance, yet was still charged a cancellation fee. I contacted support, submitted documentation, and requested review, but more than a week later the billing issue remains unresolved.

The appointments are exactly as described and what I was looking for. Provider was interested and caring. Neither aloof or pushy.

I have really enjoyed using Brightside! It was very easy and I like the doctors that I see. I have recommended it to numerous friends and family.

The therapist was kind listened and provide feedback

My care team is amazing! they are very understanding and supportive of myself!

Dr. Smalley has been wonderful to work with and very helpful with prescribing the appropriate measures to assist with my issues that need addressed. I am seeing a great improvement so far and look forward to continuing progress.