Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite. If we had any queries then all enquiries were passed onto same officer & he would get ba... ãã£ãšèŠã
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We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She deal... ãã£ãšèŠã
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I canât recommend BrightSun Travel enough, especially working with Parul Jadav. From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level... ãã£ãšèŠã
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Phone call answered quickly by agents who spoke clearly & politely. Unfortunately, there was a problem with the computer of the agent I was dealing, & the call was passed to another of his colleagu... ãã£ãšèŠã
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Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
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14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, è±åœ
- 020 8819 1111
- brightsun.co.uk
4.7
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3012件ã®ã¬ãã¥ãŒ
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Trip to Thailand.
I canât recommend BrightSun Travel enough, especially working with Parul Jadav.
From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level of service was exceptional. Everything was handled with a genuinely personalised touch â it never felt like a standard package, but something tailored specifically to us.
Parul supported us every step of the way, making the entire process smooth and stress-free. All transfers were perfectly organised, timings were spot on, and the hospitality at every location we visited exceeded expectations. Itâs rare to find someone who is this attentive to detail while still making everything feel effortless for the customer.
What really stood out was the value for money. The price we paid for the trip was incredibly reasonable, especially considering the high level of service we received. Honestly, I donât think we would have found a better deal anywhere else, let alone with this level of care and professionalism.
If youâre looking for a seamless, well-organised, and truly enjoyable travel experience, Parul is the person to go to.
10/10 â would absolutely book again!
Roopesh Darbar
2026幎4æ6æ¥
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Brightsun Travel ããã®åç
Dear Roops,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Agnel,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Fantastic travel agency
We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She dealt with all of our enquiries promptly and made the whole process smooth and stress-free.
Nisha went above and beyond by contacting the hotel on our behalf, as we were travelling with elderly family members. She ensured that all of our family rooms were arranged close together, which gave us great peace of mind.
She also supported us with booking our flights and meals, making sure every detail was taken care of. On top of that, the pricing was very competitive, especially for a large family holiday.
We really appreciate the care and attention we received and would highly recommend this service to others.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Brightsun Travel ããã®åç
Dear Kavita,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Pradip,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Hi your staff are responding and goodâŠ
Hi your staff are responding and good at there work return the call if they are busy. Iâm happy to buy my tickets from Brightsun travel
2026幎4æ2æ¥
Brightsun Travel ããã®åç
Dear Ella,
Thank you for your feedback. Weâre glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Vijaya Koirala was very helpful whenâŠ
Vijaya Koirala was very helpful when purchasing our tickets and knew exactly what he was doing. We find him one of the best in the team ð
2025幎12æ29æ¥
Brightsun Travel ããã®åç
Dear Bachubhai,
Thank you for your feedback. Weâre glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Website is live and then you can alsoâŠ
Website is live and then you can also speak to quite polite and knowledgeable agent
2026幎3æ30æ¥
Brightsun Travel ããã®åç
Dear Chitkara,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsunâs booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Excellent service from the boss himselfâŠ
Excellent service from the boss himself and that too on a Sunday!!
2026幎3æ30æ¥
Brightsun Travel ããã®åç
Dear Ella,
Thank you for your kind feedback about Brightsun Travel.
It felt great to read about your high level of satisfaction, reflected in the wonderful review you have given our flight and holiday booking experience. We hope to plan another trip for you soon.
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Meena,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Good customer service
Good customer service
Felt a valued customer
Booking was done with no stress
Excellent
2026幎4æ5æ¥
Brightsun Travel ããã®åç
Dear Vijaylaxmi,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
I always get good service from thisâŠ
I always get good service from this company and for my recent booking the team were very helpful especially Sandhya who made the booking seamlessly.
2026幎4æ4æ¥
Brightsun Travel ããã®åç
Dear Sunita,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great because prompt action was taken
2026幎4æ3æ¥
Brightsun Travel ããã®åç
Dear Joao,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your fiveâstar review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Pawan is just fantastic at his job heâŠ
Pawan is just fantastic at his job he has always been very helpful to me I was want book with him great guy
2026幎4æ2æ¥
Brightsun Travel ããã®åç
Dear Balbinder,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Always the best service
Always the best service. Mr. Vijaya is always give the best derive. Help me to provide alternative options as my flight got canceled due to Middle East situation. Thanks a lot Brightsun Travel. Always the best for book my flights.
2026幎3æ30æ¥
Brightsun Travel ããã®åç
Dear Man Bahadur,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Munim,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Exceptional service
2026幎3æ23æ¥
Brightsun Travel ããã®åç
Dear Prakash,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsunâs booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Mansaray,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Excellent customer service
Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite.
If we had any queries then all enquiries were passed onto same officer & he would get back to us the same day.
This was our first package holiday with BRIGHTSUN & we have been really happy with their service.
Unfortunately due to current travel restrictions via Emirates, our holiday had to be cancelled. BRIGHTSUN sorted out our refund very quickly.
2026幎3æ28æ¥
Brightsun Travel ããã®åç
Dear Ganatra,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Brightsun Travel ããã®åç
Dear Arun,
Thank you for such positive feedback about Brightsun Travelâs customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Good travel company
Good travel company, staff knowledgeable, helpful about my travel query.
2026幎3æ17æ¥
Brightsun Travel ããã®åç
Dear Rodelio,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
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