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after three afternoons by the back door my cat actually naps behind the mesh curtain
Britishpets ããã®åç
Hello Lars,
Thank you for sharing this with us. Weâre so happy to hear that your cat has settled in so quickly and now enjoys taking naps behind the mesh curtain. It sounds like heâs found his new favorite little spot.
best regards
my old cat blanket never got him tucked in this fast, nice
Britishpets ããã®åç
Hello Indi,
Thank you for the kind feedback. Weâre glad to hear itâs helping your cat get comfortable and tucked in so quickly. Itâs great to know heâs enjoying it.
Best regards
during her first nap my cat scratched the plate without leaving the bed
Britishpets ããã®åç
Hello fernanda,
Thank you for sharing your experience. Weâre glad to hear your cat was able to enjoy the scratch plate during her very first nap without even leaving the bed. It sounds like sheâs already making herself comfortable and getting the most out of it.
Best regards
carry bag fits the folded tent without me wrestling it at the door
Britishpets ããã®åç
Hello Brian,
Thank you for sharing your feedback. Weâre glad to hear the carry bag makes storing and transporting the folded tent so easy. Itâs great to know you can pack it away without any hassle.
Best regards
my cat needed that snug rope rim, she tucked her chin on it
Britishpets ããã®åç
Hello Isla,
That sounds absolutely perfect. Weâre so glad the snug rope rim gave her just the right spot to tuck her chin and get comfortable. Itâs lovely to hear sheâs already made herself at home.
Best regards
I purchased dog gecko toys and the product was faulty - they asked for a video to prove it wasnât working, I complied with their request. I do not recommend this company after offering a full refund they changed their mind, I had purchased 2 other items and decided I wanted to return them - unhelpful customer service - they want me to return to china and pay return postage - Iâm not impressed - they are not up to date with British customer service standards - donât be fooled by the name - please donât purchase items from here - I spent 60 + pounds on crap. They have offered 40% but itâs not really acceptable is it?
Britishpets ããã®åç
Hello Customer,
Weâre sorry to hear how disappointed you were with your experience. We understand your frustration, particularly after you took the time to provide the requested video and felt that the resolution offered did not meet your expectations. We take feedback about both product quality and customer service seriously, and weâll be reviewing your comments with our team to help improve the experience for our customers.
Best regards
Cat hair control sounds helpful, but size details seem thin
Britishpets ããã®åç
Hello SÞren,
Thanks for your feedback. Weâre glad the cat hair control caught your attention, and we appreciate you pointing out the limited size information. Weâll take this on board and look at making the sizing details clearer and more helpful for customers.
Best regards
The coolng fabric sold me; my cat likes the rattan mat, setup was fiddly
Britishpets ããã®åç
Hello William,
Weâre glad the cooling fabric was what sold you on it, and itâs great to hear your cat is enjoying the rattan mat. We appreciate your honesty about the setup being a little fiddly, and weâll keep that feedback in mind. Thanks for sharing your experience!
Best regards
DO NOT ORDER FROM THIS COMPANY.
Not based in the UK and nothing British about it.
After 5 days my order had still not been processed so I requested cancelation full refund as it had not been shipped. Their terms and conditions only state you cannot cancel once shipped. Surprise, Surprise - received next day email saying it's on its way but have to allow for it to go through various international checks so still no idea when/if the item will arrive.
Don't make the same mistake!
Britishpets ããã®åç
Hello Maggie,
Thank you for sharing your experience. Weâre sorry to hear about the frustration caused by the delay in processing your order and the uncertainty around its delivery. We understand how disappointing it can be to receive a shipping notification after waiting several days, especially when you had already requested cancellation. We appreciate you taking the time to share this feedback, as it highlights an area where we need to provide clearer communication and a smoother ordering experience.
Kind regards
Four days in, my cat has settled into this woven bed as if itâs always been beside the window. She scratches the firm rope sides after breakfast, then curls up on the cushion for most of the afternoon. The natural woven finish looks far nicer in our sitting room than her old bulky scratching post, and the removable cushion makes clearing off fur straightforward. It did wobble slightly on our uneven floor until I moved it, but thatâs been the only niggle. She uses it every day.
Britishpets ããã®åç
Hello Compote,
Thank you for sharing such a thoughtful review. Itâs lovely to hear that your cat has taken to the woven bed so quickly and is making good use of both the scratching sides and the cushion. Weâre also glad the natural finish fits nicely into your sitting room and that the removable cushion makes keeping it clean easier.
We appreciate you mentioning the slight wobble on your uneven floor as well. Itâs great to hear that moving the bed resolved the issue and that it has otherwise become part of your catâs daily routine. Thank you again for your support and for taking the time to share your experience.
Best regards
My dog absolutely obsessed with new toy and treats! everything arrived so quickly, packaging was great, and quality brilliant.
Britishpets ããã®åç
Hello Lisa,
Thank you so much for your lovely review. Weâre so happy to hear that your dog is absolutely obsessed with the new toy and treats. Itâs wonderful to know you were also pleased with the fast delivery, packaging, and quality. We really appreciate your support and hope your dog continues to enjoy everything!
Best regards
Donât order from here, nothing was sent and when I asked for a refund it wasnât given, itâs a scam website so be careful.
Britishpets ããã®åç
Hello Sarah,
We're sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to clarify what happened. If there was an issue with your order or delivery, we'd appreciate the opportunity to investigate and provide an update. Please reach out to our support team with your order details so we can review the situation and assist you further.
Best regards
Ordered my product from British pets only for it to be from Hong Kong, wrong item sent ð«©customer service and joke get back to you days later eh ! You can send back if you want but you pay no returns label and get money back when it's tracked and eventually returns ,or refund 40 % of what you paid but keep the wrong product ð€·ââïžraging ð€¬
Britishpets ããã®åç
Hello Alison,
We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is to receive the wrong item and to experience delays in communication. Our support team aims to respond as quickly as possible, and we apologize if this wasn't your experience.
We appreciate your feedback regarding the return process and will use it to help improve our service. If you haven't already, please continue working with our support team so they can review your case and help reach a suitable resolution.
Kind regards
Similarly I searched for a British Supplier for a chicken coop opener. Product arrived and very flimsy especially as I-have very large chickens . Requested to return to be told that it had to be sent back to china at my own cost to get a refund or accept 30%.
Britishpets ããã®åç
Hello Susanne,
We're sorry to hear that the product didn't meet your expectations and that you were disappointed with the return process. We understand your concerns, especially if the item wasn't suitable for your needs.
Our support team follows our return policy when offering available options, and we appreciate your feedback about the experience. If your case is still open, please continue working with our support team so they can review it and assist you further.
Thank you for taking the time to share your feedback.
Kind regards
I ordered a GPS tracker for my escaped dog who will not come back on recall.
I assumed as it had the word " British" in its name along with a UK phone number and email everything would be fine.
However this is NOT the case. The warehouse is in CHINA. All products are shipped over. Its been a week since I ordered so I chased them up only to be told the tag had been shipped, yet its still in China, no good to me!
I would NOT buy from this company again. I'd give them I wide bearth too.
Britishpets ããã®åç
Hello Bd,
We're sorry to hear that your experience has been disappointing, especially given the urgency of your situation. We understand how important it is to receive a GPS tracker quickly when you're trying to locate a missing pet.
We apologize if our shipping process and delivery expectations were not as clear as they should have been. We appreciate you sharing your feedback, as it helps us identify areas where we can improve communication. If your order is still in transit, please stay in touch with our support team, who can provide the latest tracking updates and assist with any questions you may have.
We hope your dog returns home safely, and thank you for taking the time to share your experience.
Kind regards
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