BRXL ロゎ
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BRXL レビュヌ 

55
•
TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

At first I was skeptical thought this was a scam, reason being it took over a month to get any movement on my package. HOWEVER, I emailed the support team they rushed another package and of course t... もっず芋る

5぀星のうち1の評䟡

Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representati... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Customer service was absolutely wonderful!!! Responded to me in a timely manner... I was not 100% satisfied with the leggings ( just didn't work for my body type) but they are great quality.. this was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I just received my new order for a size down this was to replace the first order that was too big. Not only did they replace them but for free!! I got the new jeans and they fit punitive there was a h... もっず芋る

䌁業情報

  1. アクティブりェア店

圓該䌁業による蚘述

BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.

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4.2

ほが満足

TrustScore 5段階評䟡の4

55件のレビュヌ

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ネガティブなレビュヌの 88に回答しおいたす

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4.2

すべおのレビュヌ

(55)

過去12か月のレビュヌ数: 54件

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5぀星のうち5の評䟡

Went from 😩 to 😍

At first I was skeptical thought this was a scam, reason being it took over a month to get any movement on my package. HOWEVER, I emailed the support team they rushed another package and of course that same day I get a notification that my package should be here in a couple days. So I re-emailed the support team explaining that and if I needed to I'd gladly send back the extra pair. They again apologized profusely and told me no worries it's on us thank you for your patience! So customer service 100%

Now on to the shorts I went according to the size chart according to that I needed to order a small (that always makes a girl happy!!) however, I should have sized up I'm a 9 pant size small is 8-10 they r so tight they do roll down but nothing shedding a few pounds can't fix. BESIDES THE SIZING the quality is amazing very good material definitely size up ladies and you will be beyond happy 😁!!!

2026幎8月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Giving one star because I can’t give


Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representative at that time. They said they would see what they could do and get back to me. Nothing. Either send me my stuff or refund me, the tracking isn’t even updated. Still shows processing which means they can still process a refund.

Editing my original review to add that they only issued me a refund after I submitted the review. They responded on this site first. Instead of responding to me, the customer, they decided to respond in a public forum before resolving my issue.

2026幎8月19日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

We sincerely apologize for the frustration and disappointment this experience caused you.
Our after-sales team has contacted you, and we have confirmed that your order has been fully refunded. The order status may still show as “processing” while the system is being updated, but please rest assured that your refund has been taken care of.
We are truly sorry for the inconvenience. We take your feedback seriously and will continue working to improve our communication and customer service. Thank you for bringing this to our attention.

5぀星のうち5の評䟡

Best customer service ever

I just received my new order for a size down this was to replace the first order that was too big. Not only did they replace them but for free!! I got the new jeans and they fit punitive there was a hole in the black pair I reached out and once again no problem they already sent me a new pair!!! Best customer service ever!!

2026幎8月21日
自発的なレビュヌ
5぀星のうち1の評䟡

No response. No return. Sizing not right.

The items don't fit properly and I tried initiating a return request, but have not received any email from support or customer service for over two weeks. I'm about ready to just initiate a chargeback on my AMEX.

2026幎8月13日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order.
Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible.
We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter.
Thank you for your patience and understanding.

5぀星のうち1の評䟡

HORRIBLE

The whole process was horrible! I ordered my size in the denim leggings which was the only size available for me to pick from. I’ve seen social media videos of women twice my size claiming they were wearing the same size (a 3X). I placed the order on 8/3/2026. On 8/10/2026 I received a shipment email stating the item shipped. By 8/18/2026, I still hadn’t received my order so I sent an email & was told that it hadn’t “fully” shipped, whatever that means. It finally arrives today, 8/22/2026 & I can’t even get it over my behind!!! And I’m not even going to bother to request a refund because if THIS part was horrible, I can only imagine the return/refund process!

I will just donate leggings & never purchase from this place again!!!

2026幎8月22日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order.
We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide.
We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates.
Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue.
Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.

5぀星のうち5の評䟡

Strong customer service

I initially received the wrong color, but once BRXL verified the mistake, they quickly made it right by sending the correct color within days—and even let me keep the original one! ⭐ Their customer service is outstanding. On top of that, the fit is great and the material is buttery soft. I’m very happy with my purchase and would definitely recommend BRXL! 👏✚

2026幎8月15日
自発的なレビュヌ
5぀星のうち1の評䟡

THE MATERIAL WAS SO CHEAP NOT LKE WHAT


THE MATERIAL WAS SO CHEAP NOT LKE WHAT WAS ADVERTISED. I AM SO DISSAPOINTED.

2026幎8月19日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase.
Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you.
We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.

5぀星のうち4の評䟡

Customer service was Wonderful

Customer service was absolutely wonderful!!! Responded to me in a timely manner... I was not 100% satisfied with the leggings ( just didn't work for my body type) but they are great quality.. this was my first time ordering from this specific brand so maybe I might try a different style legging or different size... all in all great experience!!!

2026幎8月18日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

Thank you so much for your kind words! ❀ We’re so happy to hear that you had a great experience with our customer service and that you were pleased with the quality of the leggings. We’re sorry to hear that the fit wasn’t quite right for your body type, but we truly appreciate your understanding and feedback. We’d love the opportunity to help you find a style that works better for you. Please feel free to reach out to our support team: support@brxlshop.com—we’d be happy to help!

5぀星のうち2の評䟡

Disappointing

I really hate that even though they have the size chart it’s hit or miss and it was a mess for me and I tried to contact them to exchange to get a better size. I just lost my money. I’m not too happy with their customer service not being able to contact them and getting a suitable product is very

2026幎7月31日
自発的なレビュヌ
BRXL ロゎ

BRXL からの回答

We’re truly sorry to hear about your experience. We completely understand how frustrating it can be when the size you receive doesn’t work out, especially after taking the time to check the size chart.
We’re sorry that we weren’t able to assist with your exchange request sooner. We have now received your message, and our customer service team is prioritizing your case to help resolve this as quickly as possible.
Please rest assured that we offer a 30-day free exchange service, and we will arrange a replacement in a more suitable size for you. We hope this will give you a better experience with our products.
We also truly appreciate your feedback regarding the sizing. We have shared your comments with our product team for further review and improvement of our size recommendations.
Thank you again for bringing this to our attention and giving us the opportunity to make things right.

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