Buchan レビュー 

Buchan からの回答

5日前

Hi,

vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Wir verstehen sehr gut, dass es enttäuschend ist, wenn der Bestellstatus seit mehreren Wochen unverändert bleibt und Sie noch auf Ihre beiden Water Reactive Cheetah Rain Jackets warten. Ihre Bestellung vom 26.08.2026 befindet sich noch innerhalb des angegebenen Zeitraums von 4–6 Wochen, dennoch entschuldigen wir uns für die fehlenden Updates und die dadurch entstandene Unsicherheit.

Bitte schreiben Sie uns an support@buchan.store mit Ihrer Bestellnummer, damit unser Team den aktuellen Status erneut für Sie prüfen und Ihnen die neuesten Informationen zur Lieferung geben kann. Wir hoffen sehr, dass Ihre Jacken schon bald bei Ihnen eintreffen.

Mit freundlichen Grüßen,
Elijah Buchan

Buchan からの回答

5日前

Hi,

Thank you so much for your lovely review! We’re really happy to hear that you love the jacket and are pleased with the quality of the materials. It means a lot to know you’re happy with your purchase. Thank you for your support, and enjoy your jacket!

Kind regards,
Elijah Buchan

Buchan からの回答

5日前

Hi,

We’re truly sorry for the extremely frustrating experience you’ve had with your order and for the confusion surrounding the delivery and proof of delivery. We completely understand your disappointment, especially after waiting several weeks, having difficulty obtaining clear delivery-partner information, and then receiving proof of delivery that appears to relate to a different recipient and location. We sincerely apologize for the back-and-forth communication and for the fact that this situation has not yet been resolved to your satisfaction.

We would like to review the full case again, including the delivery investigation and refund request, so that we can properly understand what happened and work toward a fair resolution for you. Please email us at support@buchan.store with your order number, and our team will review your case and any remaining concerns again for you.

Kind regards,
Elijah Buchan

Buchan からの回答

5日前

Hi,

Thank you so much for your lovely review! We’re really happy to hear that you enjoyed the regular updates throughout your Cheetah Jacket pre-order and that you’re so impressed with the quality. We truly appreciate your patience, trust, and support, and we hope you enjoy wearing your jacket! 🐆❤️

Kind regards,
Elijah Buchan

Buchan からの回答

6日前に公開

Hi,

Thank you so much for your kind words and for supporting Buchan! We’re really happy to hear that you’ve been following us for a while and that you love our designs. Congratulations again on being one of the 500K giveaway winners! It also means a lot to know that you’ve had such a positive experience with our customer support and communication.

Kind regards,
Elijah Buchan

Buchan からの回答

6日前

Hi,

Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés pour le délai de livraison plus long que prévu et pour la frustration que cette attente a pu engendrer, surtout lorsqu’il s’agissait d’un cadeau d’anniversaire. Nous souhaitons toutefois préciser que notre équipe vous avait bien contactée le 25 août au sujet d’un problème concernant les informations d’adresse, mais nous n’avons malheureusement pas reçu de réponse de votre part, ce qui a également empêché la commande d’avancer comme prévu. Nous regrettons que cette situation ait donné l’impression d’un manque de suivi et de communication de notre côté.

Nous restons bien entendu à votre disposition et vous invitons à contacter notre service client à support@buchan.store afin que nous puissions revoir la situation avec vous et répondre à toute question ou préoccupation restante. Nous apprécions votre retour et sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes.

Bien cordialement,
Elijah Buchan

Buchan からの回答

6日前

Hi,

Thank you so much for your amazing review! We’re thrilled to hear that you love your jacket and that the quality, fit, and attention to detail all met your expectations. It means a lot to know that you’re so happy with it and that you’d recommend Buchan. We truly appreciate your support! ❤️

Kind regards,
Elijah Buchan

Buchan からの回答

6日前

Hi,

Thank you so much for the amazing feedback! We’re thrilled to hear that your friend loved the Cheetah Print Jacket and that she’s been getting so many compliments on it. And we’re especially happy to hear that you liked it enough to get one for yourself too! We truly appreciate your support and hope you enjoy your jacket just as much.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月29日

Hi,

Thank you so much for sharing such a detailed review! We’re really happy to hear that you love your rain jacket, especially the fully waterproof protection and the leopard print effect. We’re also glad our customer service was able to assist you quickly and that the updates throughout the process helped keep you informed. We truly appreciate your patience with the longer delivery time and your recommendation it means a lot to us!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月29日

Hi,

Thank you so much for your kind and encouraging feedback! We’re really happy to hear that everything you’ve ordered has been perfect and arrived on time, and that you’ve had such a positive experience with our customer service. It means a lot to know that you appreciate our quick responses and trust our store. We’ll be very happy to welcome you back to our website again!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月29日

Hi,

Thank you so much for your kind words! We’re really happy to hear that you had such a positive experience with our communication and that you’re loving the Cheetah Jacket. It means a lot to know that it has become your favourite jacket, and we truly appreciate your support!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月29日

Hi,

Thank you so much for sharing such detailed feedback! We’re really happy to hear that you love the quality, fit, and style of your two jeans, and we especially appreciate your tip about giving them some time to settle in with each wear. We’re also sorry that the delivery took longer than expected, and we truly appreciate your patience and understanding. It means a lot to know that you’ll be back for more Buchan pieces!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月27日

Hi,

Thank you for taking the time to share such detailed and honest feedback. We’re really happy to hear that you love the colour, pattern, and overall quality, and we’re genuinely sorry that the shipping time and your experience with customer service left you disappointed. We would also like to clarify that we did respond to your email on August 4 at 20:22, the same day you contacted us, as we actively work to respond to customer enquiries as quickly as possible. Nevertheless, we’re sorry if anything about your experience felt inconvenient or difficult, and we would be happy to look into the matter or any remaining concerns again for you.

Please email us at support@buchan.store with your order number, and our team will gladly review your case and work with you toward a fair resolution. We truly appreciate your feedback and will take your comments about shipping and communication seriously.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月29日

Hi,

Thank you so much for your amazing feedback! We’re really happy to hear that you love your jacket and that you’re enjoying the Cheetah effect as much as we do. It’s great to know that the quality has met your expectations too. We truly appreciate your support!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月25日

Hi,

Thank you so much for your amazing feedback! We’re thrilled to hear that you’re happy with everything. Your support means a lot to us and motivates us to keep doing our best!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月25日

Hi,

Thank you so much for your lovely review! We’re thrilled to hear that you love the rain jacket and that the pink jersey fits you so well. It’s great to know that both pieces are making you happy. We really appreciate your support!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月25日

Hi,

es tut uns aufrichtig leid, dass Sie trotz Ihrer klaren Bitte um eine Rücksendung bislang kein Rücksendeetikett erhalten haben. Wir verstehen Ihren Ärger, insbesondere weil Sie mehrfach deutlich gemacht haben, dass Sie die Jacke zurücksenden und eine Erstattung erhalten möchten, und unsere Antworten stattdessen andere Lösungen angeboten haben. Dafür möchten wir uns ausdrücklich entschuldigen. Bitte schreiben Sie uns unter support@buchan.store mit Ihrer Bestellnummer, damit unser Team Ihren Fall gezielt prüfen und gemeinsam mit Ihnen eine faire Lösung finden kann.

Mit freundlichen Grüßen,
Elijah Buchan

Buchan からの回答

2026年9月25日

Hi,

Thank you so much for your amazing review! We’re absolutely thrilled to hear how much you love the Cheetah Jacket, from the quality and fit to its unique look. It means a lot to us that you’ve already ordered a second one! We also really appreciate you highlighting the sizing chart—it’s definitely helpful to check the measurements before choosing your usual size.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月24日

Hi,

Thank you so much for this amazing feedback! We’re thrilled to hear that you’re so impressed with the quality, especially the thick and soft fabrics, and that you’re already seeing the jeans as a long-term favourite. It’s fantastic to know that you received compliments right away and that people loved the jacket when you shared it on social media. We truly appreciate your support and are so happy you’re enjoying your Buchan pieces!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月24日

Hi,

Thank you so much for your fantastic feedback! We’re glad to hear that you found the ordering process simple and the website easy to navigate. It’s great to know that you appreciate the made-to-order approach and the quality it delivers, and we’re especially happy that you love the water-reactive fabric — it really is!

Kind regards,
Elijah Buchan