Buchan レビュー 

Buchan からの回答

2026年9月19日

Hi,

Bedankt voor uw geweldige review! Fijn om te horen dat u zo enthousiast bent over zowel de reversible fleece als de Cheetah Reactive jas. Geweldig dat u ook tevreden bent over de kwaliteit en het design! Heel veel plezier ermee en bedankt voor uw support! 🔥

Met vriendelijke groet,
Elijah Buchan

Buchan からの回答

2026年9月19日

Hi,

We’re truly sorry to hear about your experience with the delivery and return process. We understand how frustrating it is to wait so long for your order and then have difficulty getting a response regarding your return request. We apologize for the lack of communication and the inconvenience this has caused. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月19日

Hi,

Thank you so much for this amazing and detailed review! We’re thrilled to hear that you and your son are loving the water-reactive rain jackets and that you’re happy with the quality, fit, waterproof zippers, and hood. It’s fantastic to know the jackets are also keeping you protected from the wind while riding your speed pedelec! We really appreciate your strong recommendation and hope your daughter enjoys the brown one just as much. 🖤💚🤎

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月14日

Hi,

We’re sorry to hear that you found it difficult to contact us and to find clear information about returns. We understand how frustrating this can be when you simply want to arrange a return and need straightforward guidance. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月12日

Hi,

Thank you so much for sharing such an enthusiastic review! We’re delighted that you discovered Buchan on Instagram and that you’re loving the rain jacket, especially the reactive animal print. It’s wonderful to hear that both the quality and your shipping and customer service experience exceeded your expectations. We truly appreciate your support and the 10/10 rating! 🔥

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with us. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for the amazing feedback! We’re thrilled to hear that you love the quality and fit of our rain jackets. It means a lot to know that you consider them some of the coolest jackets you’ve seen. We truly appreciate your support! ❤️

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for such a lovely review! It truly means a lot to hear that you felt welcomed and well treated when reaching out to us, even before making a purchase. We’re especially grateful for your kind words about our personal approach to customer service. We hope you’ll get the chance to own a Buchan jacket someday, and until then, thank you for your support! 😊

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for the amazing feedback! We’re thrilled to hear that you’re loving your new pieces and have already received compliments on them. It’s wonderful to know you’ve had such a positive experience with our customer service as well. We truly appreciate your support and can’t wait to have you back!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you for your kind feedback! We’re glad to hear that you received all the order details promptly after placing your pre-order. It’s great to know the process felt clear and smooth from the start. We truly appreciate your support and hope you love your jacket when it arrives!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for your fantastic feedback! We’re thrilled to hear that you love your Cheetah Rain Jacket and that you feel it was 100% worth the wait. We truly appreciate your patience and support, and we hope you enjoy wearing it!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月11日 に更新

Hi,

We’re sincerely sorry for the frustration caused by the delay with your jacket and the incorrect discount being applied. We also apologize that you have not received a helpful response to your emails, as we understand how disappointing it is to be left waiting without clear information. We would like to review both issues and see what happened with your order. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for the amazing review! We’re thrilled to hear that the Cheetah Rain Jacket fits you perfectly, especially since sizing can sometimes be tricky. It’s fantastic that you wore it to a festival and received so many compliments — we absolutely love hearing that! Thank you for your support, and we’re so happy you LOVE it!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you for the awesome feedback! We’re glad to hear you’re happy with the quality and the fit. It’s great to know you’re enjoying your purchase — “dope” is exactly what we like to hear! We really appreciate your support.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for the amazing review! We’re thrilled to hear that you love Buchan and enjoy the mix of viral pieces and everyday essentials. It’s incredibly motivating to know you’re excited for what’s coming next. We truly appreciate your support and can’t wait to share more with you!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for your great feedback! We’re thrilled to hear that you’re happy with the quality and design. We put a lot of care into both, so it means a lot to know that it shows. We truly appreciate your support!

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed receiving and unpacking your jacket, and that you felt the wait for the pre-order was completely worth it. It’s also wonderful to hear such kind words about our customer service team. We truly appreciate your patience and support! :)

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月11日 に更新

Hi,

We’re sincerely sorry to hear about your experience with the raincoat and the issues you encountered after washing it. We understand how disappointing it must be to see the cheetah print deteriorate after just one wash, especially when you were also unable to reach our returns team. We apologize for both the product issue and the difficulty you had getting support, and we would like to look into your case properly. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月10日

Hi,

Thank you so much for your kind words! We’re delighted to hear that you found our customer service friendly, helpful, and accommodating. Your feedback means a lot to our team, and we truly appreciate your support.

Kind regards,
Elijah Buchan

Buchan からの回答

2026年9月11日 に更新

Hi,

We’re sincerely sorry to hear about your experience and understand how frustrating it must be to wait weeks for an order without receiving clear information or helpful support. We apologize for the lack of communication and for the disappointment this has caused. We would like the opportunity to review the details of your order and understand what happened with the shipment. Please email us at support@buchan.store with your order number, and our team will review your case so we can work toward a fair resolution for you.

Kind regards,
Elijah Buchan