Bulb レビュー 440

shocking they make an error then when you try to sort out the issue the cut you off mid call because they dont know how to answer you.

Absolute nightmare customer service support. Call centre is based in South Africa and calls are poor quality. Constantly saying “HELLO HELLO” then cut off. When u do talk to someone, it’s very robotic. ZERO compassion and plain rude. Promise to email me back or call. But BOTHING. AVOID AND hopefully Octopus company taking over will sort this out.

Avoid avoid aviod. I’ll keep it Nice and short!

I’ve brought a house in wales last dec 2022, I’ve had no electricity because the tenants before has broken the meter.( fair enough. These things happen) Xmas was gone so I’ve started to refurbishing the house mid February 2023 I contacted bulb to explain there isn’t any electricity coming from my meter can you come and fix it easy I guess.
Well, firstly, I called bulb over 6 times explaining the same old thing to 6 different people, just to get customers service at bulb saying the meter isn’t broken sir!! (By the way I am a builder and my qualified electrician with over 35 years experience said it was broken to.) so again I’ve contacted bulb explaining the same story and that I will send them some photos of what’s wrong with the meter…. We’re getting there!! Er no! 6 photos and 30 emails later saying the same thing “my meter is broken”and still they haven’t fixed it. (I’ll hate to know what bulb would do if they had to change a light bulb in their offices!!)
Last contact with bulb was march 19th where an emergency engineer was coming to sort it out and I was a priority, yes my hero finally its going to happen and get sorted.
The process is, they will call me within 4 hours to let me know when they will be arriving. so there I was organising the plumber to turn up the following week but time was getting on and guess what no one turned up…..,( has an alien kidnap my engineer?! I was getting worried.)

So I Contact bulb again to see what was the problem this time. Only to get told that an engineer did turn up, but no one was at home!?????? Really! So I ask what time did he turned up and what colour is my front door what a surprise I had no correspondent from Bulb for four days is this company for real!
(Broken record) So Ive contacted them again this time they’re booking my meter to be change as an “emergency” woo woo that was 3 days ago.! Please help!

Dear Bulb,manager,owner customer services whoever is in charge please feel free to call me I’m
Sure you’ll be able to trace me down..

So I’m contacting them again today to try and get my meter fix again! sit tight part 2 is coming soon……

Error after error after error
The lines are often cut off
Endless phone calls and endless emails
Lack of training in staff for a country they dont know so they dont know what is going on
This internet world is a shambles at times
Octopus are taking them over but will not get involved. Its just a mess

I wish I could give no stars. Absolute sham of a company. Charged me £800 for one months use of gas and electricity and I stay in a small 3 bedroom house. Previously I was only £140 pm for both. They recalculated my bills with no explanation as to why, which has knocked me into over £2000 worth of debt? I’ve phoned several times and requested to make a formal complaint. On multiple occasions the phone has been cut of!! Which is extremely frustrating. When I eventually did get to speak with some one and highlight my concerns I was advised they will investigate this (way back in February) and get back In touch which they never did. I then received an email last week stating my account will be going to a debt Collector and that they’ve contacted me via post, email and text over the past 5 weeks regarding my account which is utter tripe as I’ve received no correspondence whatsoever.. Again tried to phone 3 times regarding the email and also for the outcome on the so called investigation from February. For the call to be continuously cut off. Customer service is non existent and they clearly just want to rip off and rob their customers. STAY CLEAR. WORST company I have ever dealt with.

AVOID!!!!!! They over charge you and when you confront them they take months to get back to you , I am paying just under 400 a month for a two bed sometimes more , before all the increases I never used more than 80 pounds a month , even with the price increase this cannot be right , I looked on my app and added all the credits up and it didn’t way up with the usage , so I contacted them weeks after they replied and said no it’s all what it should be I said but my usage that I am using does not add up I am paying more than double for
What I am using I had took all snap shots of usage and what I had paid , sent it to them , then the next day they had adjusted the payments and usage on the app so it all looked in order , got back in touch saying what have you changed all usage and payments , they said it’s just the system putting things right , I said well what about all the extra money I have paid they said no you don’t get it back I was fuming how can they falsified account and get away with it it’s fraud they are criminals and should be investigated because it’s not right

Been on the phone cut off for time what a joke please don’t use them wast off time

The worst energy supplier I’ve ever come across. I’ve had numerous issues will them over the past year. Every single review relates to me it’s crazy how they are still up and running. Staff are not professional at all and very rude they do not fix problems or issues you are facing. They have been charging me £350 for a 1 bed!!!! I know how much I use and it doesn’t add up. I’ve asked them to come out and check my meter to see if it is working properly as I believe I was being charged way too much they keep beating around the bush making up so many excuses not to come out. I’ve switched my supplier and the first phone call I made to my new supplier I was able to book someone to come out to check my meter. DO NOT WASTE YOUR MONEY OR TIME WITH BULB

Bulb appear to have two identities via their call centre support. You will wait usually over 15 mins to reach anyone despite the message saying 5 mins wait time.

When you get through, you may get through to someone local in uk who appears to know all there is about Bulb processes and payments and gives good advice OR you may get through to someone remote who says they don’t know if or how things work a certain way and whose final act every time you query their processes or payments is to hang up. They have done it 3 times. When I had gotten through to the knowledgable agent his advice to me was that once octopus finish taking over Bulb the remote centre will be cut due to their shoddy behaviour.
All I have been trying to do is pay them. My bank can’t help as they have no visibility of Bulb and what they see is different to what is showing on Bulb app and what the
Bulb agent sees.

Bulb agents cannot answer to their app info nor can they put you through to someone who can. The response of their remote agents is to hang up and cut the call.

I had no option but to cancel my direct debit and wait for something to happen.

I used to love Bulb customer service when I joined them but since Q4 last year I have seen a massive drop inservice and some shoddy practices when taking money.

Shame

Absolutely disgusting. My daughter has been without electricity for 7 days up to now and still they refuse to come to fix it

If I could I wouldn't give any stars, they make up their own readings and charges each month even though you have a smart meter reading. They have been overcharging me £40 each month since November, refuse to reimburst me and have solved nothing. They even wanted to charge me £140 for doing a test for a problem at their end! Yet they closed my complaint even though nothing has been solved, I am still waiting for a phone call from a manager and the resolutions dept to sort the issue out. Stay well clear, they think it's OK to overcharge you which is fraud. They are the worst energy company I have ever dealt with!

Charged me £275 a month for a BEDSIT flat with no heating. They had 3 accounts opened in my name and harassed me with bills for sums of £1200 for a meter that doesn't exist. Refuse to send out my energy support scheme vouchers for months, have reported them several times to the ombudsman, they hang up on me when I try to phone them. They took £700 out of my bank account without my consent which thankfully my bank was able to reverse. I've had nothing but problems with them since I joined, they're scamming scum bags run by brainless clowns.

Just had an absolute belter of a bill in from scum company bulb.

They claim, that despite there hardly being anyone in (and using mostly A rated appliances) last month, £660 worth of electric was used!!! in a typical 2-bed flat. They work it out as £23.60 a day. They say I'm using 66 units a day!!!

How the hell is that possible? (within the confines of the law)

Reckon they could be remotely fiddling meters so they clock up units quick or something else equally low-life

Victim service just gaslight and patronise you if try to complain. Fantasy debts created in order to keep you hostage while they con as much as possible out of you

My flat was involved in a fire 6 months ago & deemed uninhabitable (still is). There is no power & I have supplied proof to Bulb. Each month they bill me for electricity used & the standing charge. Each month I have to go through the trauma of explaining everything again & getting my account adjusted. They never refund the SC & sometimes neither the power 'used'. I can never get hold of a manager. They don't care one bit about their customers.

Wish I could give no stars. My dad died earlier this year and he is due a refund, The refund is unable to be paid back to his bank account as it is frozen re death. Trying to explain this and get a solution for an alternative refund method has been a living nitemare. Horrid emails and rude communication, the very worst customer service. I don't think a refund will be obtained, maybe that is ther aim. When a family is dealing with a bereavement this is the last thing they need. DO NOT USE BULB

I got a notification on my app saying "sorry to see you go" so I rang up bulb asking what this was in reference to as I had not requested a change. I thought this was to do with the Octopus takeover. They got back to me first offering me a smart meter - we already have one - I told them this was not what I had rung about then they tell me I am moving my electric supply to EDF. This wasn't something I had consented to so I flag it with them as an erroneous transfer. I hear nothing from them, other than them telling me I need to talk to EDF a company I have no contact information for or account number, or any prior customer relationship with! I ring them up and they say that someone is looking into this now and I will shortly receive an email. Nothing ever comes through. I keep ringing every couple of days and finally see my electric come back onto my app.
The next day I get an email requesting my MPAN number from my previous suppliers last bill.... I have never received a bill from another supplier so send my bulb bill to them explaining why I don't have a bill from EDF because it was an erroneous transfer.
Her reply is that she is sorry about that and will raise a transfer of both my gas and electric back to EDF?!?!? even though I have only been with bulb, and have been for a year and a half.
How can they get it all so wrong when they have all of my account information. I ring up and the call gets cut off three times before I finally get to speak to someone who tells me again, someone will email me to confirm... still haven't received anything from anyone. no reassurance, no apologies, no compensation, not even got my electric supply back on to bulb. EDF however were very helpful in all their communications with me.
So I have taken to calling them out on twitter, if anyone wants to join the hashtag #bulbisshit
I'm so f**** done with these f**** energy companies literally bleeding people dry, for no extra service. Maybe I should just stop paying

I have an apartment which my tenants vacated on 31/10/2022 and it has been unoccupied since. Bulb calculated my monthly payments at £277 per month based on the previous tenant which I am still paying now. I had a Smart meter installed on the 11/1/23 to provide meter readings to Bulb to illustrate that the property was using minimal power and to adjust my account accordingly. I have now been trying to get this adjustment resolved since 01/02/23 without any success. I have contacted them many times in February and they just say they have escalated my call and can I ring back. Yesterday, 21/02/23, my first two calls where terminated after 20 mins after waiting to get through and my third call ended with the operator promising to send an email with next steps, NOTHING arrived. I am going to cancel my direct debit now and see how they react to this, what an absolute awful customer service.

I wouldn’t have even give them a star to begin with these are the worse company I have ever had a problem with rude customer service horrible the bad attitude a joke looking at taking my problem to the papers now cause there just rip offs

Refusing to refund my deposit payment when i first originally signed up to Bulb in May 2021!

For some reason i did not pass the credit check when i first registered with Bulb. I paid a deposit which i was supposed to get a refund after 12 payments or when i leave bulb. 9 Months later, still no refund. No one responding to my request after chasing for months. Now i have to go though complaint procedure because they are refusing to give me back my deposit. Now there website do not take deposit, only for business. Very Suspicious! AVOID AT ALL COSTS!