Bullionhouse レビュー 

309
•
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Jonathan made my experience as efficient as possible! Got an appointment, quoted and sold my gold all on the same day! Would definitely recommend.

5つ星のうち5の評価

Jonathon was a gent, easy to deal with and got my value within an hour of him receiving my package. Upon my acceptance I was paid instantly. Proper company, and proper fella, would recommend.

5つ星のうち5の評価

Bullion House is my trusted coin dealer! I’ve been investing in gold for the past five years, but I’ve never received such outstanding service as the one provided by Jordan and Liam. I’ve had... もっと見る

5つ星のうち5の評価

I came across Bullion House by chance after doing a google search looking for the best places to sell gold, close to the spot price. I decided to give them a call and was put through to a gentlema... もっと見る


連絡先

4.8

優良

TrustScore 5段階評価の5

309件のレビュー

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3つ星
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1つ星

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4.8

すべてのレビュー

(309)

過去12か月のレビュー数: 65件

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5つ星のうち5の評価

We were looking for a legit bullion…

We were looking for a legit bullion store and we search over the internet and found the bullion house here in london, we went to the store and Richard and Jordan were very accommodating and knowledgeable, I purchase their 24k Pamp 5 grams gold bullion and easily verified its authenticity in the store, good prices exactly like in their website. Would definitely buy from them again.

2024年7月16日
自発的なレビュー
Bullionhouse ロゴ

Bullionhouse からの回答

Hi Sarah
Thank you for your review. It was a pleasure to serve you in store and we hope to see you back with us again soon.
Best,
The BH Team

5つ星のうち5の評価

I feel this is a very genuine…

I feel this is a very genuine company,having sold some coins the money was transferred very quickly,and I was dealt with very professionally,won’t hesitate to use them again as I believe trust is the most important part factor which I didn’t feel when using some of the others

2024年6月25日
自発的なレビュー
Bullionhouse ロゴ

Bullionhouse からの回答

Hi Asad,
Thank you for sharing your experience about selling your coins with us. Pleased we are always able to assist.
Best wishes,
The BH Team

5つ星のうち5の評価

5-star service by Robert and Richard!!

5-star service by Robert and Richard!!! I have never been into bullion before and was hesitant to begin with but when I spoke to Robert he made me feel at ease and went through all the possible details I required to make my 1st purchase. Later, I was checked by Richard once every month to see how I was doing and has been updating me about recent gold price surge and encouraging to buy more as the price might hit 18k sometime this year.

2024年3月20日
自発的なレビュー
5つ星のうち5の評価

The selling experience I had with bullion house was brilliant

Very good experience dealing with Bullion House. I have been wanting to sell a gold coin for a while now. Was a bit concerned about putting the coin in the post but Richard talked me through it all. I put it in the post 2 days ago fully insured special delivery and it was received by them yesterday. Today I was paid a very good price for my Britannia and I am very happy. Can definitely say my experience selling to Bullion House has been a very good one and I am very pleased.

2024年3月7日
自発的なレビュー
5つ星のうち5の評価

Extremely professional

Extremely professional, friendly and efficient service. I took my gold sovereigns to their offices, received a confirmation of deposit and was paid the next day. A fair price too. Would thoroughly recommend.

2023年12月18日
自発的なレビュー
5つ星のうち5の評価

Britannia's from Bullion House

All new Coins are explained by the representative and when a coin is ordered it is dispatched very quickly/ or held if the date of delivery is not convenient. They keep you fully informed.

2023年10月5日
自発的なレビュー
5つ星のうち5の評価

Fantastic company to deal with

Fantastic company to deal with - I’ve used them a number of times to buy from and they are totally transparent, extremely trustworthy and offer a great service. Super quick delivery and keep you informed every step of the way. The products are top quality and well packaged. I wouldn’t hesitate to recommend them.

2023年9月14日
自発的なレビュー
5つ星のうち1の評価

This is a FRAUD company

This is a FRAUD company! I wrote earlier, and it was flossed over, bank wrote me back confirming it. I had to hire solicitors to get my investment back. It has cost me 10K and other cost. So what now? I mean really? I paid for gold bullion, never got it, was contacted by different staff members, zero assurances on the value or authenticity of the gold... The Bank said it fraudulant. So what next?It has taken 2.5 years to get this far! These people continue to trade? I feel very robbed.

What reference? As trustpilot need this taken down? Are you trustpilot complicit in this? I have contacted the company and they have not answered me back! I have documents to prove it. This happened way back in 2020, why have bullion house not done anything about it? How did I recently finally get all of my investment back when they would not? They kept it all quiet.... I would be asking them questions not me! I find this totally ridiculous that this sort of thing should be going on, and you fully support it. It can be defamatory, but in this case it is all true. Awaiting financial ombudsman outcome next! But I doubt they will do much. What evidence do you need?

2023年4月20日
自発的なレビュー
Bullionhouse ロゴ

Bullionhouse からの回答

Dear Robert,

Please can we ask you to reach out to a member of our team or email info@bullionhouse.co.uk were we can look to help you.

Kind regards,
Andrew

5つ星のうち5の評価

My go to guys!!🙌🙏

Not my first time working with bullion house. The reason I come back is because they go above and beyond what's asked of them to make you feel comfortable and take care of every detail. I have always worked with Robert and he makes the process very easy and takes care of everything. My last purchase I needed it delivered and he took the time to deliver it by hand to me. Can't praise him enough and he and bullion house are my go to guys in london. Don't hesitate to use their services.

2023年7月4日
自発的なレビュー
5つ星のうち5の評価

Made it so easy

First time I’ve thought of this kind of investment and a gentleman called Robert was recommended to myself. Must say Robert made everything so simple and easy took away all the trepidation involved. Great service and always easy to contact. Fantastic thank you and you will be hearing from me again.

2023年7月12日
自発的なレビュー
5つ星のうち1の評価

RACIST & INCOMPETENT

This company is racist and transphobic. It started off with a consultation and I proceeded to purchase a coin, and then another so they would be sent out together. Was lied to and said they would send out, asked for some documents for AML which I had no objections to, apparently my documents had failed AML but I am CONVINCED this because they heard me (transgender) and the documents I provided was me as a female. They don’t respect to emails or calls when you are chasing down your order. “Compliance” are doing there necessary checks to combat fraud, why would my order be fraudulent, because I’m black? The tone in which some of the staff had spoken to me once I tell my name is rather concerning. They have now taken over £4000 of my money but won’t release my coins and won’t respond to my emails. I am almost very tempted to request a chargeback through my bank as dealing with company now is hopeless. STAY AWAY from this company and don’t fall for their easy going laid back approach because that’s how they reel you in but will leave you high and dry.

2023年4月5日
自発的なレビュー
Bullionhouse ロゴ

Bullionhouse からの回答

We are sorry to hear about your negative experience with our company. We take all complaints and feedback seriously and strive to provide the highest level of service to all of our customers.

We would like to clarify that we do not discriminate against any customers based on race, gender, or any other personal characteristic. We have a strict policy against any form of discrimination and take all allegations of discrimination very seriously. We always strive to provide the best customer service to everyone, regardless of their background or identity.

Regarding the issue with your order, we would like to assure you that our compliance team performs necessary checks to combat fraud and ensure the safety of our customers and the integrity of our business. We apologise if there were any delays or communication issues during this process, and we will make every effort to address and resolve any outstanding concerns.

If you would like to discuss the issue further, we encourage you to reach out to our customer service team, who will be happy to assist you in any way possible. We are committed to resolving any issues and ensuring that all of our customers are satisfied with their experience at Bullion House.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our business.

Best regards,
The Bullion House Team

5つ星のうち5の評価

First time trading with this company…

First time trading with this company and what a pleasure it was, coin delivered next day as promised no waiting months for the coin to come as with other company's, highly recommend them. will certainly do more trades with them.

2023年4月12日
自発的なレビュー
5つ星のうち5の評価

Excellent service

The team at Bullion House is unfailingly efficient, prompt and courteous. As for my account manager, Robert, dealing with him is always a pleasure. Surly, this is the best place in London to purchase your gold and store it.

2023年3月7日
自発的なレビュー
5つ星のうち1の評価

This company lies consistently.

This company lies consistently.
I have a severely disabled son and I had been saving up for years to invest in bullion for him so that he had a secure future.
Bullion house took my sons money £18100 and sold me coin sets that have been valued by two other well respected companies at half of what I paid.
Shame on this company for misleading me and ruining my disabled sons future.

2023年1月31日
自発的なレビュー
5つ星のうち1の評価

my experience was very poor with…

my experience was very poor with bullion house they lie a lot telling you 100% buy back well your never get that
i guarantee you . first time i sold took in a matter of mins to get a price next time i had to wait over 24 hours
id warn you not to hold any thing with them

2023年1月30日
自発的なレビュー
Bullionhouse ロゴ

Bullionhouse からの回答

Hi Craig, Thank you for taking the time to leave your feedback.
Unfortunately we do not process payments during the weekend when we are closed, however I can see your request to sell was completed and settled first thing Monday morning and the higher price from the time of request was honoured.
If you would like to discuss this transaction or any other concerns further please do email me at info@bullionhouse.co.uk and I would be delighted to assist.
Regards,
Stuart

5つ星のうち5の評価

Second to none and the Customer service is amazing!

Have purchased through BH on multiple occasions now and they are second to none. The prices are consistently cheaper than any other online sellers of precious metals and the customer service has been incredible. You have support/advice to help with all investment goals and values! Couldn't recommend enough and will only be using BH for all future purchases.

2022年10月6日
自発的なレビュー

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