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Bunk Campers - Greater London レビュー 

162
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TrustScore 5段階評価の3.5

3.5

Redhill Farm, Harlington Road, Dunstable, LU5 6HF Toddington, United Kingdom, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Bardzo mila obsluga! Wynajem kampera byl bardzo dobra opcja dla nas w okresie zimowym .brak ograniczenia mil do zrobienia, co przy wyjazdach do EU jest bardzo istotne. My jestesmy bardzo zadowole... もっと見る

企業が回答しました

5つ星のうち5の評価

Thoroughly good experience with Bunk Campers, Heathrow. Joyner and Tony provided a friendly, professional and efficient service. Vehicle was nearly new, well equipped, 100% working and started first... もっと見る

企業が回答しました

5つ星のうち3の評価

The vehicle was fantastic. The worst part was the service we received during pick-up. We waited for over an hour for someone to attend to us; they even served other customers who arrived later. Then,... もっと見る

5つ星のうち2の評価

Vehicle worked well but the mattresses and seats were stained which the office acknowleged before we left. To top it off we had a 3 hr wait to collct the van even though we told there was a penalty if... もっと見る


企業情報

  1. RV車レンタル代理店
  2. ・
  3. 自炊式宿泊施設
  4. 貸し別荘
  5. 別荘
  6. 旅行情報収集サイト

当該企業による記述

Established in 2007, Bunk Campers are campervan and motorhome specialists. As one of the UK & Ireland's leading campervan and motorhome rental companies, we're an internationally recognised tourism brand and trusted partner for some of the world’s leading travel promoters. Each year we welcome guests from over 40 countries to their driving adventure in one of our modern, well-equipped campervans or motorhomes.

Choose the Bunk Camper that best suits you

当該企業による記述

Step into the driving seat and onto the freedom of the open road. With cosy dinettes, functional kitchenettes, clean bathrooms & smart storage, our campervans and motorhomes are custom built to our specification so you can combine the thrill of adventure with the comfort of home.

Adventures you will never want to end

UK & Ireland Campervan Hire

UK & Ireland Campervan Hire
A campervan holiday is more than just reaching a destination; it is about the memories you create along the way. From hidden spots and authentic experiences, our itineraries and guides will ensure that your journey with us is filled with authentic experiences and moments you will cherish for a lifetime.

連絡先

  • Redhill Farm, Harlington Road, Dunstable, LU5 6HF, Toddington, United Kingdom, 英国

  • 0800 0590 905
Promotion box for Bunk Campers - Greater London

Book your Bunk!

Our vehicles are expertly selected to offer quality, choice and value.

3.5

まあまあ

TrustScore 5段階評価の3.5

162件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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3.5

すべてのレビュー

(162)

過去12か月のレビュー数: 145件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Didn’t make sure our van was working and took a 1.5k deposit for small crack in the bumper

I rented a camper for 10days and paid a 2,000GBP deposit. In getting the van they did not ensure the gas water heater was working and immediately after taking the van away the water didn’t work after trying to reset the system multiple times we gave up and had no water. Also the fridge locked itself with our items inside so we also had no fridge basically a van and a bed! The major issue was that we damaged the bumper with a 2 inch crack when we reversed and a bin had been placed behind the van (in contact) the bin fell and the leverage pressure of it under the bumper created a crack. They claim major damage and frame damage which is ridiculous we have video and photo evidence yet they are charging $1500 pounds which is very abbusive. It feels like they’ll do what they can to make a extra buck. I would have been using them every year With my family but now I would suggest to avoid them!

In response to your response the bumper has a two to three inch crack cause by pressure and not impact. That is superficial and can be fixed. If you are insisting on replacing the bumper and taking my deposit then I would insist you send me the official receipt for the cost of the new bumper. Photographic proof of the new installation and that the cracked bumper is now my property so I can collect said bumper to repair and sell to offset the cash lost by the apparent need for cull replacement.

Reference the gas do you not think you should check and see if it is working before sending clients out. On the video we are told to check the hob the job had full flame hence the reason I didn’t change the gas tank but performed system resets as instructed.

2022年7月14日
自発的なレビュー
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

We are sorry to read your review as a result of damage charges. After inspection when you returned the camper, the bumper was found to be cracked and a result needed to be replaced. A 2 inch crack is not considered minor damage, as it means a replacement of the whole bumper. We note the fridge door handle was broken while you were on hire and the team at the branch also struggled to get this open as it was glued back on, possibly why you could not use this.
I have checked the notes on your booking and see the fault code on your gas system was due to a lack of gas. Replacing the gas bottle will have corrected this and allowed you to use the gas for heating and hot water.
Unfortunately, we often find damage charges do taint the guest experience however as a business we are unable to absorb the cost of damage repairs. We encourage all guests to purchase one of our liability reduction options, for peace of mind on the road and to minimize the costs when damage does occur.
I can confirm the cost of repair is correct for both areas of damage and outlined in the invoice you will receive from the branch.

5つ星のうち4の評価

Wales and Cornwall by campervan

We hired a 4 berth campervan for our daughter and ourselves. It served the purpose of providing enough space for 3 adults, though we found in wet weather it was a bit tight. Mark and his team at Heathrow were helpful and chatty.
The lack of signage to the property from the road made it difficult to find when using Uber and /or GPS.

2022年7月14日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the review and feedback. We hope to see you again soon!

5つ星のうち3の評価

Personal bemüht und hilfsbereit

Gute Betreuung durch Personal, aber wenig Sauberkeit im Wohnmobil bei der Übernahme. Durch Angebot einer teuren Zusatzversicherung fühlt man sich ausgenommen.

2022年7月9日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for being our guest!

5つ星のうち5の評価

2weeks

Thanks to Mark for all your help the London tour was great best wishes stay safe.

2022年6月27日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the review and being our guest!

5つ星のうち1の評価

So bad not again im very very sad and angry about this Company

Two times the get my money more accidents from the van i can realy see. To much money for the rent etc. etc.

2022年6月25日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

HI Bernd, i have checked the notes on your booking and cannot see any charges applied or notes of incident.
If you did have an issue with your camper while on hire please email the team at enquiries@bunkcampers.com and we can investigate.

5つ星のうち4の評価

Okey

Solid service
Car in a good quality

2022年6月20日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the review!

5つ星のうち5の評価

Very kind personel

Very kind personel. All went smooth and friendly. Can absolutely recommend.

2022年6月14日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the great review, we are glad you would recommend us!

5つ星のうち5の評価

Mark and his crew made us feel welcome…

Mark and his crew made us feel welcome and prepped us well for our journey. We'll be referring you out to others.

2022年6月12日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the great feedback for our London team. We are glad you will recommend us :)

5つ星のうち5の評価

Very good service

Easy collection and return. Very good service and nice 4 berth motorhome. We didn’t take the extra insurance as we didn’t feel we needed it and had no issue with the camper

2022年6月12日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for your feedback for our London branch. We are glad you had a good holiday :)

5つ星のうち5の評価

Bunk Campers Heathrow

Bunk Campers Heathrow
Mark and his team made us very welcome as this was our first camper van experience. They were very professional and explained everything we needed to know about the CaraCompact model that we hired. We did the NC500 and we will be back to hire again

2022年6月7日
自発的なレビュー
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the great review of our London branch and team. We are glad you had a good road trip and hope to welcome you back again!

5つ星のうち1の評価

WARNING!!! READ BEFORE BOOKING!!!

WARNING!!! CCTV SHOWS THEIFS BREAKING IN AND DRIVING OFF WITH ALL OUR BELONGINGS IN UNDER THREE MINUTES (without the keys). NO ALARM NO TRACKER NO SECURITY.

After finally getting through to the company 2 days after it was stolen. They told us it’s OUR FAULT and tried to take our deposit.

Thousands of pounds worth of our personal belongings gone in just minutes. One of the reps at Bunk Campers told me that they had removed the alarms because they would disturb people!!!

2022年6月7日
自発的なレビュー
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Hi Sholom, it is unfortunate that you have reviewed us here with the same review twice. As we advised on your previous review of the same rental our terms and conditions clearly state that our insurance does not include any personal insurance for the customer, including death or bodily injury to the driver, nor does it cover any personal possessions. The insurance only covers the vehicle and the vehicles of third parties involved in an accident. It is for this reason that we strongly recommend that Guests take out their own Personal Travel Insurance. While vehicle insurance is included, subject to a deductible or excess as per the booking contract, Guests assume full responsibility for loss or damage to the vehicle while it is in their possession, regardless of fault. As with any agreement, we agree that Guests should be familiar with the terms and conditions before booking and our terms can easily be found on our website.

5つ星のうち4の評価

Excellent service and camper

Excellent service and camper - proposal to include pick up time in customer documents

2022年6月3日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the review. Our booking confirmations include the opening times for pick up as 3-4.30pm. We hope to welcome you again :)

5つ星のうち4の評価

Overall good

Overall good, however I missed provisions in the camper for garbage. He’d to improvise with a plastic bag hung off a doorknob.
Also in today’s day and age a 200£ investment in a solarpanel and charge regulator is not extravagant.
Nice idea with the cutlery boxes. The inclusion of a sharp knife would make it even better.

2022年5月31日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the review and feedback. We are glad you enjoyed your holiday and hope to welcome you back again!

5つ星のうち5の評価

Good service

Good service, nice clean vehicle with comfortable heating and a good sound system. I enjoyed my trip even when it rained a whole day!

2022年5月19日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for the great review. We hope to welcome you back another time!

5つ星のうち5の評価

Great

Great - spacious clean and efficient

2022年5月4日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for choosing Bunk Campers! We are glad you had a good time and hope to welcome you again :)

5つ星のうち5の評価

A grand experience

I had a great holiday in my Aero camper van. Everything worked perfectly.
The guys were so helpful and patiently explained how to use the heating, hot water etc.
They were also quick to respond to an enquiry I had while on holiday.
Highly recommend this team.

Caroli

2022年4月28日
Bunk Campers - Greater London ロゴ

Bunk Campers - Greater London からの回答

Thank you for great review of our London branch and team. We hope to see you again soon!

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