Poor service
Butters Kidsgrove (virtual branch as there is no physical branch?)
I was extremely impressed with Emma and placed my house on the market with her.
Her attention initially was very good however from mid March everything changed.
Emma did not return calls, did not respond to texts or emails.
I was then contacted by Camila from the Hanley office who informed me Emma now worked in a different branch. What sort of service is that. You point of contact moves internally and no explanation that someone else would be dealing with you, indeed a different branch also no explanation why none of my calls, texts and emails were not responded to.
I was coming to the end of my 20 week lock in and the final straw was when the property was left unsecured following a Butters accompanied viewing.
I have now left Butters
You need to sort out your communication and relationship management as well as inform your staff that properties should be locked upon departure!!