Buzz Bingo レビュー 2,684

Buzz Bingo からの回答

4日前

Hi Claire,

Thank you for taking the time to share your feedback. We’re really sorry to hear that your first visit on 20th March to our Southampton club didn’t meet expectations. This is certainly not the experience we want any of our customers to have.

We take your comments very seriously, as friendly and helpful service should be at the heart of every visit. Your feedback will be passed over internally so we can look into making any improvements to our service that we are able to.

We’d genuinely appreciate the opportunity to put things right and provide you with a much more enjoyable experience in the future.

Should there be any further detail you wish to share please feel free to reach out via the 'Contact Us' page on our website.

Thank you again for bringing this to our attention.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi Donna,

Thank you for your kind feedback regarding our Enfield club!

We're so pleased to hear that you feel welcomed by our team and that they take the time to get to know customers personally — it really means a lot to us.

It's great to know you’ve found the staff helpful as well. We truly appreciate your support and look forward to seeing you again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi Angela,

Thank you so much for your lovely feedback!

We're delighted to hear that you find our team friendly and always available to help. Providing a welcoming and supportive experience is really important to us, so it’s great to know that’s coming across.

We truly appreciate your kind words and look forward to seeing you again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi Jenny,

Thank you for sharing your experience!

We're so glad to hear that you and your husband had a great visit and that our team made you feel welcome by showing you how everything works. It’s lovely that you were able to take advantage of one of our offers too!

Even though you didn’t win this time, we’re really pleased you still enjoyed yourselves — that’s what it’s all about.

We hope to see you both again soon for another visit, and fingers crossed for a win next time!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi Elizabeth,

Thank you for your feedback. We're really pleased to hear that you enjoy the bingo hall and find our bar staff to be welcoming at our Cricklewood club.

We’re sorry to learn that your experience with the food service has not met expectations. This is certainly not the level of service we aim to provide.

Your comments about delays during busy intervals and the limited menu choice have been noted, and we understand how frustrating that must be. We will share this with the relevant team so we can look into making any improvements we can, including the range of options available.

We appreciate you taking the time to highlight this, as it helps us improve. We hope to provide you with a much better experience on your next visit.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi there Mark,

Thank you so much for your kind words!

We're delighted to hear that you consistently have such a positive experience at our Metrocentre branch. Our team takes great pride in providing prompt and helpful service, so it’s wonderful to know their efforts are making a difference.

We truly appreciate your support and look forward to welcoming you back again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

6日前

Hi there,

Thank you for taking the time to provide us with your feedback following your time in our Falkirk club.

We’re sorry to hear that the speed of the calling affected your experience. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.

We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

6日前

Hi there Anie,

Thank you for taking the time to leave us a review.

Providing a friendly and welcoming environment is very important to us, so it’s disappointing to learn that you felt our staff were rude. This is not the level of service we aim to deliver.

We would really appreciate the opportunity to look into this further. If you’re able to share more details about your visit please reach out via the Contact Us page on our website.

Thank you for bringing this to our attention—we hope to have the chance to give you a much better experience in the future.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

6日前

Hi there Sue,

Thank you so much for your lovely review regarding our Leeds club.

We’re delighted to hear that you’ve been enjoying your time with us and taking advantage of our offers and giveaways—it’s great to know they’re helping make your visits both fun and affordable. It’s especially wonderful to hear that your visits are giving you the chance to get out, meet others, and enjoy a social night—that’s exactly what we aim to create.

We’re also really pleased to hear your kind words about our team. Our staff work hard to create a friendly and welcoming environment, so your feedback means a lot and will be shared with them.

Thanks again for your support, and we look forward to seeing you again soon for many more great nights out!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there Andrina,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that our team at Buzz Bingo Possilpark has made such a positive impression — being welcoming, helpful, and cheerful is exactly what we aim for. It’s fantastic to know that the atmosphere added to your enjoyment as well.

Your kind words will be shared with the team, and we can’t wait to welcome you back for more great experiences!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there Carol,

Thank you for your lovely feedback regarding our Irvine club.

We’re so pleased to hear that you and your wife enjoy your Saturday nights with us — it’s great to know it’s something you both look forward to. There’s nothing better than a good evening out and that extra buzz when you win!

We really appreciate you sharing this and look forward to welcoming you both again soon for many more enjoyable nights.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi Jennifer,

Thank you for your kind words regarding our Falkirk club.

We’re so pleased to hear that our team always makes you feel welcome — creating a friendly and inviting atmosphere is very important to us.

We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi Sandra,

Thank you so much for your kind and thoughtful feedback regarding our Middlesbrough club.

We’re delighted to hear that our team has made such a positive impression — being friendly, professional, and supportive is exactly what we strive for. It’s especially lovely to know that you’ve felt well supported and that the team has been patient and helpful when you’ve needed guidance.

Your comments mean a great deal to us, and we’ll be sure to share them with the team.

Thank you again for taking the time to let us know, and we look forward to welcoming you back again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there Pauline,

Thank you for taking the time to provide us with your feedback following your time in our Barnsley club.

We’re sorry to hear that the speed of the calling affected your experience, particularly for those playing on paper. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.

We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there,

Thank you for taking the time to share your feedback with us regarding our Derby club.

We understand your preference for playing in the bingo hall and appreciate your comments regarding our current offers. While many promotions are linked to online play, we recognise that this may not suit everyone, and your feedback about this has been noted and will be shared with the relevant team.

We’re really pleased to hear that you enjoy the games and find the food nice — that’s great to know!

Thank you again for your honest feedback, and we hope to continue welcoming you for many enjoyable visits in the future.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there Debbie,

Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.

We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.

Your feedback will be passed over for us to make any changes we can to improve our services.

We hope to welcome you back again soon for a more comfortable experience.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there,

Thank you for your lovely feedback!

We’re so glad to hear you had a great night out and enjoyed yourself in our Middlesbrough club— creating a fun and memorable experience is exactly what we aim for.

We really appreciate you taking the time to share this and hope to welcome you back again soon for another great night!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi Mark,

Thank you for your support and for taking the time to share your feedback!

We’re delighted to hear that you consistently receive excellent service in our Coventry club and that our prices and team make a positive impression.

Providing great value alongside friendly, welcoming service is exactly what we aim for, so it’s wonderful to know we’re hitting the mark.

We truly appreciate your kind words and look forward to seeing you again soon!

Kind Regards,
Tia
Customer Reviews Team