Buzz Bingo レビュー 

Buzz Bingo からの回答

18時間前

Hi Valerie,

Thank you so much for your lovely review!

We’re delighted to hear that you’ve found our staff welcoming and friendly, and that you’re enjoying the extra deals and offers available through the app.

It’s great to know you’re making the most of the paper bingo and machine offers too. We really appreciate your support and look forward to welcoming you back soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there Kelly,

Thank you for the fantastic review!

We’re so pleased to hear you love our clubs, prizes and food, and that you enjoy a great night out.

We will always strive to keep our pricing as affordable as possible.

It’s also great to hear you’re enjoying the variety of games online.

We look forward to welcoming you back soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there,

Thank you for the lovely review, your kind words mean a lot to us.

We’re pleased to hear you’re enjoying the club and the great deals, I am sure the team will love to hear your comments.

We look forward to welcoming you back soon.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi Lynne,

Thank you for taking the time to leave such a detailed review.

We’re really pleased to hear that you found the team friendly and helpful, and that the team in club were able to support you with the electronic boards. It’s also great to hear you enjoyed our Christmas in July event and are considering joining us for more special events.

We’re sorry for the confusion around the pricing and appreciate your feedback regarding the wording of the advert. We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi Lesley,

Thank you for the lovely review, it really means a lot to us.

We’re pleased to hear you enjoyed the friendly service and good food, and congratulations on your win!

We look forward to seeing you again soon.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi!

Thank you for the fantastic review! We really do appreciate your kind comments, it means a lot to us.

We’re delighted to hear you had such a great experience and have no complaints.

We look forward to welcoming you back again soon.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear that the cleanliness of the club has affected your experience, particularly the hand rails and litter under the tables.

We appreciate you bringing these concerns to our attention and will make sure your comments are passed on to the team.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi Karen,

Thank you for leaving us a review.

Good or bad, we always use these to try to improve our services that we provide.

I am sorry to hear about your experience when visiting our club.

I will certainly pass this over to the relevant people for this to be reviewed.

I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.

Kind regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi Kim,

Thank you for the lovely review.

We’re delighted to hear you enjoyed the friendly service, reasonable prices and clean surroundings.

It’s great to know you’re enjoying the menu too, we strive to provide the best services possible.

We look forward to welcoming you back soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there Mandy,

Thank you for taking the time to leave your feedback.

We’re pleased to hear you found the caller clear and the staff friendly. We’re sorry to hear about the cleanliness issues, particularly the banisters and lack of soap in the disabled toilet.

We’ll make sure your comments are passed on to the team as we strive to improve moving forwards.

I hope any future visits are nothing but enjoyable.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there Gail,

Thank you for the lovely review!

We’re really pleased to hear you enjoy the club and find the team friendly and helpful. It’s great to know you’re enjoying the offers too, and even better when they come with a win!

We look forward to seeing you again soon.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there Ann,

Thank you so much for the lovely review!

We’re delighted to hear you enjoy the friendly atmosphere, competitions and offers, and that we’re conveniently located for you.

We’ll be sure to pass your kind words on to Steph and the rest of the team.

We look forward to seeing you again soon!

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Hi there,

Thank you for sharing your feedback.

We’re really glad to hear how much you love bingo, although we’re sorry to hear that your recent experience hasn’t lived up to expectations.

I appreciate your comments about the balance between bingo and the other games, as well as your feedback about the staff. We’ll make sure your comments are passed on to the team.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

2日前

Good afternoon Audrey,

Thank you for leaving a review, I hope you are well.

I am glad to hear you enjoy your time at our Lincoln club but do apologise for any technical issues with the available Touchpads.

I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.

Thank you again for your comments.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

3日前

Hi Jacqueline,

I hope you're well. Thank you for taking the time to leave us a review for our Club.

I am sorry to hear your experience with us fell short of your expectations.

Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.

Kind Regards,
Olivia
Customer Reviews Team

Buzz Bingo からの回答

3日前

Hi Kelly,

I hope you are well.

I am sorry to hear that you are unhappy with the outcome of your games.

We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.

You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.

Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.

Kind regards

Olivia

Customer Reviews Team

Buzz Bingo からの回答

4日前

Hi There Eddie,

I am sorry to hear that you are unhappy with the outcome of your games.

Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.

Please feel free to contact our support team at any time should you wish to check for any available offers on your casino account, or to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.

Thank you for your review.

Kind Regards,
Tia
Customer Reviews Team

Buzz Bingo からの回答

7日前

Hi there,

I hope you’re well.

I am sorry to hear of any issues accessing your free spins. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.

We are contactable through a variety of methods outlined on our 'Contact Us' page.

I am sure we can get your issue resolved and hopefully improve your experience with us.

Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.

Kind regards,
Tia
Customer Reviews Team