Great value for money playing bingo in afternoon on paper only £6.00 no more to pay.The electronics offers selected evening the packages start the same price as paper a paper book ( Monday/Tuesday).... もっと見る
企業が回答しました
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Just so dirty. Chairs are stained, many with obviously bodily fluids. The stench of cigarettes and vape fumes wafting throughout the whole place with smokers congregating immediately outside... もっと見る
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You have done such a great job with refurb the place looks bigger and brigther quick service with food and drink and easy access to machines and i love the buzzer on table
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I have always enjoyed playing bingo, and have done for over 50 years. Nothing wrong with the club, there's always good company, and the staff are always friendly and helpful. I am disappointed thoug... もっと見る
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企業情報
当該企業による記述
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
連絡先
Southernhay, SS14 1DH, Basildon, 英国
- 1268281054
4.2
ほぼ満足
27件のレビュー
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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They always make you feel welcome 🙏
They always make you feel welcome 🙏.
The Staff are like my family.
Value for money.
2026年4月29日
Buzz Bingo - Basildon からの回答
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
You have done such a great job with…
You have done such a great job with refurb the place looks bigger and brigther quick service with food and drink and easy access to machines and i love the buzzer on table
2026年3月1日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Michael,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The staff and the other players and how…
The staff and the other players and how they make u feel so welcome
2026年3月24日
Buzz Bingo - Basildon からの回答
Hi Michelle,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Great atmosphere here and lovely food
Great atmosphere here and lovely food. They have a great choice of slot machines as well if that’s your thing. Check online as they have some great offers available at times
2025年12月17日
Buzz Bingo - Basildon からの回答
Hi Nicola,
I hope you're well. Thank you for taking the time to leave us a review for our Basildon club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
newbie to Buzz Basildon
As a newbie to Buzz Basildon, first impressions were very good, lovely welcome from Julie and gave me the grand tour of the facilities. Great customer care. Club is well laid out although the book sales and bar are very cosy in the far corner. All round a good bingo experience with special deals on hand as a new comer and for bringing a friend
2025年8月11日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Julie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Excellent Day
Very polite friendly and helpful staff
Muhammad who was a manager did everything possible to make my aunt and myself to feel welcome.
Very good offers when signing up.
We thoroughly enjoyed ourselves .
2025年6月4日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Teri,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Basildon club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Buzz Bingo - Basildon からの回答
Hi Michael,
I hope you're well. Thank you for taking the time to leave us a review.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Game not stopped quick enough
My only complaint is that on Monday night a lady called up for 2 lines in a link up game but the game wasn’t stopped quick enough so she wasn’t given the £300. Everyone heard her too.
2025年6月2日
Buzz Bingo - Basildon からの回答
Hi there,
I hope you are well.
Thank you for taking the time to leave a review of your experience at our Basildon club.
Whenever there is a dispute regarding claims we follow a standardised process in the club to maintain fairness for all affected or querying customers nationally which involves reviewing the audio recording from the Bingo Hall.
Unfortunately it is the customers responsibility to stop the game when playing Bingo which should be acknowledged from the Bingo Caller if a claim has been made successfully.
I'm sorry for any disappointment this experience may have caused.
Kind Regards
Tia
Customer Reviews Team
Just so dirty
Just so dirty. Chairs are stained, many with obviously bodily fluids.
The stench of cigarettes and vape fumes wafting throughout the whole place with smokers congregating immediately outside the doors, instead of a few steps away, both front entrance and the outside designated area with doors open and their filthy fumes blowing INTO the building.
SO MUCH FOR IMMEDIATE EFFECT,
Cigarette butt's on the floor outside the main entrance door, making it stink like a filthy ashtray inside.
Same as the back door to garden.
I understand its not buzz bingo fault people smoke, but enforcing where is the responsibility of buzz.
Honestly its awful. DATE 15/06/25
2025年5月24日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Good morning,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your visit to Buzz Bingo and The Slots Room Basildon. Your comments regarding the cleanliness of our facilities and the issues with smoke are concerning and not reflective of the standards we strive to maintain.
Please be assured that we are taking immediate steps to address these issues. We are reviewing our cleaning protocols to ensure that our environment is welcoming and comfortable for all our guests. Additionally, we are reinforcing our smoking policies to prevent smoke from entering the building and to ensure that designated smoking areas are used appropriately.
We value your feedback as it helps us improve our services, and we hope to have the opportunity to provide you with a better experience in the future.
Thank you for bringing these matters to our attention.
Best regards,
Olivia
Customer Reviews team
Buzz Bingo - Basildon からの回答
Hi L,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Mark
Customer Reviews Team
Buzz Bingo - Basildon からの回答
Hi Gary,
I hope you're well. Thank you for taking the time to leave us a review for our Basildon club.
I am delighted to hear you have had a five-star experience with us in the club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Great fun to go
2025年3月23日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Sheela,
I hope you're well. Thank you for taking the time to leave us a review for our Basildon club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
First time at Buzz Bingo and on arrival…
First time at Buzz Bingo and on arrival we received so much support and advice and we didn’t have a clue!! A lot more then ‘holiday bingo’ Julie at Basildon came over to us a few times to talk us through some of the games so we didn’t miss out.
Definitely want to come back, definitely family vibes here.
2025年3月23日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Good afternoon Collette,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Basildon club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Me and my wife joined last weekend very…
Me and my wife joined last weekend very disappointing had to queue for over an hour to get books only two serving missed 2 games on the main got a pint which was flat and its just rush to get pound games everything was just bad not like the old days won't be going again
2025年1月25日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Good morning Stephen,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
Whilst situations do occur which can influence staffing levels beyond our control, our club team do work their hardest to ensure every player is catered to.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Olivia
Customer Reviews Team
Thank Julie
Came to Buzz bingo Thursday with my daughter in law. Was greeted by the lovely Julie. She was amazing. Showed us everything and advised us on electronic pads. She came up to us quite a few times in the night to check on us. Then as we were leaving, making sure we had a good night. See you again Thursday Julie, we had a great experience from start to finish 🥰
2024年10月24日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Great value for money playing bingo in…
Great value for money playing bingo in afternoon on paper only £6.00 no more to pay.The electronics offers selected evening the packages start the same price as paper a paper book ( Monday/Tuesday).
Menu deals and offers also have changed but not always great offers. Unless you're a burger eater.
Great way to catch up with family and friends playing bingo and have fun with laughter to.
2024年7月30日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Gary,
I hope you are well.
Thank you for taking the time to leave us a review for our Basildon Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear you appreciate the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers.
I'll make sure to pass on your feedback regarding the Food Provided in the club to ensure our next menu's deals are even better!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Brillant place very entertainment and…
Brillant place very entertainment and lovely food and drink bargain tonight on the pizza but staff very nice all of them very helpful as I'm disabled just great atmosphere and prize money is fantastic
2024年7月13日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Alison,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers and our Head Office Team works hard to provide the best deals and menu's for our club customers. I'm glad to hear you've enjoyed our Saturday Offer.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Excellent
I like playing at Buzz Bingo The staff they are very nice And it’s lovely atmosphere And if you need help with anything they always there for you
2024年7月5日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review for our Basildon Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I have always enjoyed playing bingo
I have always enjoyed playing bingo, and have done for over 50 years. Nothing wrong with the club, there's always good company, and the staff are always friendly and helpful.
I am disappointed though that if you want to eat at the club, you have to try to eat while trying to play bingo, especially if you are playing on the paper bingo books...also the food sometimes comes out lukewarm and not enjoyable, and should it be hot when it comes to you it gets cold really quickly, as you have to concentrate on the numbers being called.
2024年6月29日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Hi Brenda,
Thank you for your review of our Basildon club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers. Good or bad, we take all feedback on board to offer a better service in future and I'll make sure to process your feedback regarding Food Service to the relevant team. We will work hard to improve the service received and our menu.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Claire
Customer Reviews Team
See my friends
2024年6月11日
自発的なレビュー
Buzz Bingo - Basildon からの回答
Good afternoon David,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
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