Spending a fortune redecorating and upgrading, however it seems that no attenders reduced over last year. There are lots of small things they could improve on and added all together wouks make... もっと見る
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I enjoy my evenings out at Buzz, it is a time to relax with friends and undertake a little competition to try win some money, even life changing. However, i have to say that the choice of food is r... もっと見る
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Love playing online as well as in club. Thoroughly enjoy hearing all Anthony's fun facts whilst playing on penny bingo he always has a good laugh with every1 that's on he's defo my fave.
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I haven't been to bingo for such a long time, and I had completely forgotten all my log in details, the staff were very helpful and polite and soon had me up and running. I would like to say that in... もっと見る
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企業情報
当該企業による記述
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
連絡先
A, Air Park Way, TW13 7LX, Feltham, 英国
- 2088670777
3.5
まあまあ
23件のレビュー
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
When FREE BINGO is not FREE!
In order to encourage gambling or to increase the number of participants Buzz often issues text messages to some members offering Free bingo. So a text was sent out for FREE Bingo on Bank Holiday Monday the 4th May and it specifically said "all in". Now what does "all in" mean. To me it means everything in the book was included and I am sure that is exactly what it means to the readers. The cost to members for the small book including an included game called Big Money Live was £1 so members producing the text message should have received the Small Book for free. However, the Management at Feltham insisted that I had to pay £1 for the Big Money Live game of allow them to remove the page from the book. Now was that FREE? Was that "all in" ? In response to my complaint to Buzz head office this was their response:
"Thank you for your feedback regarding the free session.
As previously explained when you raised the same concern on 27/03/2026 (case reference ....), Buzz Bingo Feltham operates an all-inclusive pricing policy designed to make things simpler and easier to understand, particularly for new and social customers.
However, the books used may include Big Money Live, which we are unfortunately not permitted to offer free of charge under any circumstances.
If we are running a free offer and a customer prefers not to purchase this element, our team can remove that ticket from the book upon request.
We appreciate you taking the time to share your feedback and hope this clarifies the matter.
Please quote case ID .... if you contact us further regarding this matter."
So how very sensible of Buzz management to send out a FREE Bingo offer and demand a £1 payment on a £1 book! Is it just a sneaky way of enticing members into the club and then charging them to participate?
In fact in response to another query I have received the following as part of the response from Customer Support: "At Customer Service, we have very limited information regarding club offers sent out to players". So is there any point in them having a Customer Support department when they are not aware of the offers etc. The left hand does not know what the right hand does!
In the response below, Buzz claims that they have transparency in their pricing. Certainly a false claim! Also BML is no longer a flyer, as it has been added to the Main Event. They send out text messages which at times states "excludes BML" which means it will cost us £1. At other times their text message states £10 off a Main Event and if the event (all inclusive costs £10) they still demand that we pay £1 for BML so the £10 off they have given us is only worth £9. Then they have sent a message stating "FREE all in" when the cost was £1 to general members. With the text message we still had to pay £1 so what what the use of sending a so called "FREE all in" text message. Why do they not have just one very clear standard text message instead of trying to deceive us with different messages which they believe still means we have to pay £1 for BML? Think about it, they think we are stupid. They are trying tricks to lure members in.
2026年5月4日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi there Llewelyn,
Thank you for taking the time to leave us a review.
I am sorry to hear the pricing structure within our Feltham club has fallen short of your expectations.
To clarify, the Big Money Live additional flyer is completely optional and you are under no obligation to add this to your purchase should you not wish to. These cannot be issued for free due to the large prize money available of £100,000. Whilst the prize money is highly increased we still like to keep this as affordable as possible with the optional flyer being priced at £1. Your main event tickets and the actual bingo game itself would be free when advertised as so.
Again I do apologise if this has caused any disappointment, we would never want this to be the case which is why we take pride in our transparency regarding pricing.
Thank you for your feedback.
Kind Regards,
Tia
Customer Reviews Team
Dont talk so loud in outer lounge
I know you can talk in outer lounge but why so loud if you want to chat go to the pub
Staff need to ask people to be a bit quieter
2026年3月12日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi there Debbie,
Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.
We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.
Your feedback will be passed over for us to make any changes we can to improve our services.
We hope to welcome you back again soon for a more comfortable experience.
Kind Regards,
Tia
Customer Reviews Team
I haven't been to bingo for such a long…
I haven't been to bingo for such a long time, and I had completely forgotten all my log in details, the staff were very helpful and polite and soon had me up and running. I would like to say that in my point of view the food menu needs to be updated, most of the food on there is don't really eat as i am a diabetic, and I wasn't happy that there was no Pepsi at the time either, but overall it was good
2026年1月15日
Buzz Bingo - Feltham からの回答
Good afternoon
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Buzz Bingo - Feltham からの回答
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham . I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
No wonder the place was half empty…
No wonder the place was half empty lovely venue nice staff but there was no fun in playing as it was all so rushed will not be in a hurry to go back much preferred when it was gala bingo you could enjoy playing it was not rushed
2025年12月5日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Sarah,
I hope you're well. Thank you for taking the time to leave us a review for our Feltham Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Everytime me and my wife visit
Everytime me and my wife visit , we scan our membership cards and i type in my regestration.
When we are in the middle of playing every single visit we are asked to hand over are membership cards to be scanned and checked.
Its now becoming insulting.
We always ask the othet players if they are treated like this and they say never.
Why are we always left feeling embarrased , we spent thousands in buzz bingo and we are always polite and respectful, do we look like criminals?
2025年11月23日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Artur,
I hope you're well. Thank you for taking the time to leave us a review for our Feltham
Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
enjoying an evening out
I enjoy my evenings out at Buzz, it is a time to relax with friends and undertake a little competition to try win some money, even life changing. However, i have to say that the choice of food is really not that great, so much fried food, and not a great deal of healthy options. Why is there no choice of either wraps or sandwiches, i do not always fancy the only healthy option ie jacket potatoes
2025年9月15日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Lesley,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best services for our players so I will certainly pass over your comments regarding the food options.
Best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Improvements could be made!
Spending a fortune redecorating and upgrading, however it seems that no attenders reduced over last year. There are lots of small things they could improve on and added all together wouks make better.
1. Showing what cashbuilder prize money is
2. When only one number left on safecracker show prize money for calling on safecracker number.
3. Improve efficiency of bar. Service much too slow.
4. Have the drink in the bar that is shown on kn the drinks menu *eg no rum is stocked.
5. Staff do not seem to know table nonsense to take food to and wander around for ages - although not all tables are numbered.
2025年9月19日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Lesley,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Feltham club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Helpful staff
Helpful staff , offered drinks and encouraging to play and win thnakyou for making my first time bingo experience memorable 😀 😋
2025年9月20日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Sumedha,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Helpful staff
Helpful staff, Nice atmosphere and lovely food and service. Would definitely recommend.
2025年1月17日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Nesta,
Thank you for your review of our Feltham Club.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers. Good or bad, we take all feedback on board to offer a better service in future.
I do hope you continue to visit and I wish you the best of luck!
Kinds regards,
Claire
Customer Reviews Team
Never ready at the counter to sell…
Never ready at the counter to sell books
I cant stand for very long and one time I went to buy my books and he was actually putting the pound coins in the change tray for ages and told me to wait a couple of times I've gone in the club seen him there and gone home. The cook goes around swearing and shouting. One particular caller misses games because she's so busy playing in house games on table tops. It's really not an enjoyable experience for me anymore
2024年10月16日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Sherry,
I hope you are well.
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Feltham club.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Olivia
Customer Reviews Team
Buzz Bingo - Feltham からの回答
Good afternoon Graham,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
The staff are so engaging and friendly
The staff are so engaging and friendly. They answer any questions or queries that you may have.
2024年9月24日
Buzz Bingo - Feltham からの回答
Good evening Nicola,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Feltham club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Buzz Bingo - Feltham からの回答
Hi Caroline,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
A night out for all above the age of 18
Friendly helpful staff ….my daughter’s boyfriend won….. everyone there all different ages
2024年7月13日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Tracy,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Great bingo staff very slack and not…
Great bingo staff very slack and not many lower priced games on table tops lately .. food very expensive nowdays but I love my bingo club but there is improvement lately very poor im a requarler vista upto 3times week
2024年6月28日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi Nigel,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Our Menu is reviewed regularly to ensure a well-priced variety is provided however please be aware there have been increases to costs following the Covid Pandemic which has been reflected in our Menu; we're working hard to resolve these increases as much as possible.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Prize money is very low especially on…
Prize money is very low especially on link games.
Food prices are too high and smaller portions. And no Healthy options
It’s now £1.60 for a cup of tea.
2024年7月3日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi David,
I hope you are well.
Thank you for taking the time to leave a review for our Feltham Club; I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our Prize Money in club.
We will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions or promotional events.
Additionally, we are working hard to improve our food pricing however due to recent global events such as Covid we've experienced increases to the cost of the food and services provided in the club.
We're constantly reviewing our menu to try and provide the best value and all feedback is helpful to ensure our future menu is improved.
Kind Regards,
Claire
Customer Reviews Team
Love going to Buzz bingo
Love going to Feltham.
My mum was a long time member and felt I should go in her memory, even if I go by myself like she did.
People who go there are nice and you can meet other members as well as friends.
The staff are always polite and friendly. Always acknowledge you when you're there.
Hot or cold drinks as well as biscuits available when you're there late.
Keep up the good work. More offers please 😁
2024年3月29日
自発的なレビュー
Buzz Bingo - Feltham からの回答
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Feltham. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
I'm buzzing about buzz bingo
Love playing online as well as in club. Thoroughly enjoy hearing all Anthony's fun facts whilst playing on penny bingo he always has a good laugh with every1 that's on he's defo my fave.
2024年2月20日
Buzz Bingo - Feltham からの回答
Hi there Sarah,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our Hosts & Chat Stars, they work really hard to ensure they give a great experience.
I will pass on your comments, I am sure Anthony will be delighted, and good luck on the site.
Kind regards
Tia
Customer Reviews Team
London
I love talking to the chat stars every day as that bring a big smile to my face. Especially Devin & Heatherann. Thank you for being you. Xx
2023年6月20日
Buzz Bingo - Feltham からの回答
Hi Frances
It's so lovely to hear that you are enjoying the site and the chatstars & presenters and they will be pleased that they make you feel so happy.
Your feedback will make their day !
Good luck on the site and thank you for your feedback.
Kind regards
Buzz Bingo Customer Service
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