Visited our Gloucester club yesterday evening and the prize money was good for a quiet night. It was distributed fairly and far more enjoyable. Well done and keep it up.
企業が回答しました
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レビュアーのコメントを見てみましょう
I was at buzz bingo in Gloucester the other week. I got a house on number 40 for £40 called in 40 numbers. But apparently if I called it in 39 numbers I would’ve got £50,000 and what’s worse is that t... もっと見る
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Fun night out. Can be hard at times when it is busy and there are not enough staff to work through people with their hand up needing assistance. Especially when people are buying books. We have got th... もっと見る
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Bingo great but as for pitting a social bingo to eat chat a and drink turning our club into a veriity club on those night i do not go
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企業情報
当該企業による記述
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
連絡先
Peel Centre, St Ann Way, GL1 5SF, Gloucester, 英国
- 1452311777
3.9
ほぼ満足
25件のレビュー
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
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Buzz Bingo - Gloucester からの回答
Hi Michelle,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia Customer Reviews Team
Visited our Gloucester club yesterday…
Visited our Gloucester club yesterday evening and the prize money was good for a quiet night. It was distributed fairly and far more enjoyable. Well done and keep it up.
2026年3月24日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Good afternoon,
Thank you for your fantastic feedback! We’re so pleased to hear you enjoyed your visit to our Gloucester club and that the prize money and distribution made for a more enjoyable evening—even on a quieter night.
It’s great to know our team is delivering a fair and fun experience. We really appreciate your kind words and support, and we look forward to welcoming you back again soon.
Kind Regards,
Tia
Customer Reviews Team
Buzz Bingo - Gloucester からの回答
Hi there Robert,
Thank you so much for your kind words!
We’re thrilled to hear that you love our Gloucester Buzz Bingo club and are having fun.
Your feedback really means a lot to us, and we hope we can keep bringing you great experiences.
Kind Regards,
Tia
Customer Reviews Team
Buzz Bingo - Gloucester からの回答
Hi Donna,
I hope you're well. Thank you for taking the time to leave us a review for our Gloucester.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
So. Close but yet so far
I was at buzz bingo in Gloucester the other week. I got a house on number 40 for £40 called in 40 numbers. But apparently if I called it in 39 numbers I would’ve got £50,000 and what’s worse is that the manager said that two months prior to that it was called in 40 numbers to get the jackpot but changed it to 39 numbers because too many people was winning on 40 numbers. What kick in the teeth. It would’ve been so fitting to win on number 40 in 40 numbers too. I felt so disheartened as I normally never win much if any. 😢
2025年9月4日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Gloucester club. Whilst we do operate via a Random Number Generator and are always updating our promotions, I do appreciate the close miss will be disappointing.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Compared to other bingo firms the prize…
Compared to other bingo firms the prize money is a lot less compared to Mecca and others.
2025年8月16日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hello Mark,
Thank you for sharing your feedback with us.
We understand your concerns about the prize money and appreciate your perspective; we strive to offer the best prize money possible.
At Buzz Bingo and The Slots Room Gloucester, we strive to provide a fun and enjoyable experience for all our guests.
Your comments are valuable to us as we continuously work to improve our offerings.
We hope to welcome you back soon and provide a more satisfying experience.
Kind regards,
Mark
Customer Reviews Team
Lovely place and very lovely staff…
Lovely place and very lovely staff always there to help and support you
2025年8月12日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hello Denise,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a lovely experience at Buzz Bingo and The Slots Room Gloucester.
Our team takes great pride in providing excellent service and support, and it's fantastic to know that it made your visit enjoyable.
We look forward to welcoming you back soon for more fun and excitement!
Kind regards,
Mark
Customer Reviews Team
Staff not asking customers to keep the…
Staff not asking customers to keep the noise down when playing main bingo & also staff sat on the stage talking when customers are playing bingo or staff talking in the their desk area and ignoring customers who have there hands up waiting to be served
2025年1月11日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Good afternoon Priscilla,
I hope you're well. Thank you for taking the time to leave us a review for our Gloucester Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Scam
Just turned up to play bingo tonight, only to find out that there is no free games and the cost of the books have been doubled.
When I asked why, I was told , because it is boxing day, I asked, is the prize money more than usual and was told depends on how many people come.
I was here last week and when the caller informed us that the bingo would be open on boxing day, no where did she mention any of the above.
We did ask to see the manager, as on the Buzz website the price was still £5. We were told that most people would phone up first before coming, but when we questioned the staff, we were told that we should have checked out the price on their website.
The staff were rude, and the manager didn't even bother to come and talk with us.
We were not the only ones to question the amount being asked, what we were told, that it was not their responsibility to update the website.
So my other complaint is why have a website that cannot update it's customers
I travelled 25 miles, to play bingo but after tonight, I won't be back
2024年12月26日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there,
Thank you for sharing your feedback about your recent experience at our Gloucester Club on Boxing Day. I want to sincerely apologise for the frustration and disappointment you encountered during your visit.
Firstly, I understand how upsetting it must have been to arrive expecting one set of prices, only to find that they had been changed without prior notice. Transparency is important to us, and we regret that this information was not clearly communicated in advance. We always attempt to inform customers through our marketing channels of any changes during the festive period.
Having checked the Buzz Bingo Website for Boxing Day, the correct prices were showing for the evening session: £10 to play Paper and Touchscreens from £20. We always try to ensure our customers receive correct and up-to-date information.
Additionally, I am sorry to hear that you felt the staff were rude and that the manager did not address your concerns. This is not the level of service we aim to provide, and we will address this matter with the team to ensure every customer feels valued and respected.
We understand the effort you made to travel 25 miles to visit us, and we deeply regret that your experience did not meet your expectations. Your feedback has been shared with the relevant teams to ensure that improvements are made.
Thank you again for bringing this to our attention. Your feedback is invaluable as we strive to improve.
Kind Regards,
Mark
Customer Reviews Team
Friendly helpful staff at Gloucester
Friendly helpful staff at Gloucester, big shout out to Sarah! Keep this woman for life, she's amazing!!!!
2024年12月12日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi Andrew,
I hope you are well.
Thank you for taking the time to leave us a review for our Gloucester Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.
Kind regards
Olivia
Customer Reviews Team
Club going to the does
Sadly this club is going down badly attitude of some staff need training , caller coughs through every session and tonight oct 1st was awful caller thought he was in a fair ground loud rude and obviously thought he was funny which he definately was not if either of those two are calling i will walk back out not an enjoyable experience , no wonder the club was nearly empty there will be a few less again next week from comments being made
2024年10月1日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi Janet, I hope you're well. Thank you for taking the time to leave us a review for our Gloucester Club. I'm sorry to hear you're unhappy with your recent visit. We always try to monitor noise levels within the club where possible. If you're distracted or unhappy please always speak to a member of staff in the club who will attempt to resolve any issues as soon as possible. Kind regards Claire, Customer Reviews Team
I won and the staff are very helpful
I won and the staff are very helpful, lunch is nice but can you do toasted sandwiches please
2024年8月3日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Good morning Susan,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Gloucester. I will pass this feedback over to the team regarding the toasties!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Good time out
First time here staff really helpful especially Debbie all the staff were all nice
2024年8月14日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review for our Gloucester Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding customer service our staff provide.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Gloster bingo never again EVER
Well from the moment we walked through the door trying to sign up to ordering food playing bingo buying books ect never been In a buzz bingo in my life and NEVER again 1 or 2 staff polite however how unwelcome we felt never felt so ignored in my life made to feel all we were asking was an inconvenience and when addressing manager john he said well sorry you felt like that and walked away from me when I said how rude and that he didn't acknowledge how displeased we were and that we would never step foot in such an unwelcoming establishment he said ' I did acknowledge it I said sorry you feel that way .Yes you did but in a patronising manner whilst walking away with Yr back to me and telling me you got things to do .well thumbs down to such an unwelcoming club I'd never been in and NEVER walk in again even when told came from cardiff to Gloster to visit a family member and play bingo HOW RUDE
2024年7月8日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi Joanne,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.
If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ section of our website and this can be reviewed internally to ensure a continual improvement to customer experience in our Gloucester club.
Kind Regards
Claire
Customer Reviews Team
Bingo great but as for pitting a social…
Bingo great but as for pitting a social bingo to eat chat a and drink turning our club into a veriity club on those night i do not go
2024年7月6日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there Pauline,
I am glad to hear you enjoy your time with us in our Gloucester Club however I am sorry to hear of any disappointment with our event sessions.
We have introduced occasional events into clubs but this should not prevent you from enjoying your evening of Bingo.
These events are not every week and are not at every club but should have been advertised in the club you visited.
Thank you for your feedback and this will be passed to the relevant team. I do hope you return to the club and wish you every good luck.
Kind regards
Tia
Customer Reviews Team
Not enough staff.Most the pads have no…
Not enough staff.Most the pads have no battery life. Prize money low. Bingo expensive. Managers useless.Every visit the same.
2024年7月5日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there John,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience with us.
We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.
I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards
Tia
Customer Reviews Team
Fun night out
Fun night out. Can be hard at times when it is busy and there are not enough staff to work through people with their hand up needing assistance. Especially when people are buying books. We have got there in plenty of time and nearly missed out on our books because there’s wasn’t enough staff. Despite this we enjoy it on the occasion
2024年6月14日
Buzz Bingo - Gloucester からの回答
Hi there,
I hope you are well.
Thank you for taking the time to leave a review.
I am glad to hear you enjoy your time with us in the Gloucester club, however I am sorry to hear your experience within our club did not meet your expectations completely, we will always try to provide an inclusive experience for all of our customers.
Whilst situations do occur which can influence staffing levels beyond our control, our club team do work their hardest to ensure every player is catered to.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
The staff were amazing
The staff were amazing. Polite and helpful from start to finish. The drinks and food is very good value.
2024年4月6日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Good morning Andrew,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Gloucester club, they work really hard to ensure they give a great experience!
We always will strive to provide the most affordable prices possible to our players, I am glad to hear this was the case!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Terrible through out
Terrible through out
Have to sit with hand up to get books which can take anything up to 15 mins to get served
Prize money is always the same even when packed???
Food is awful, always cold, due to not enough staff!
2024年4月2日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Hi there Rachael,
I hope you are well.
Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.
I am sorry to hear of your disappointment regarding our prize money, food and service times within the club. We will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.
We will always try to provide quick service times for our customers in club however please always inform a member of staff if you receive an unsatisfactory dish and we will always replace this as soon as possible for you.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind Regards,
Claire
Customer Reviews Team
Fab staff fab food and meet plenty of…
Fab staff fab food and meet plenty of new friend and win money hopefully
2024年3月1日
自発的なレビュー
Buzz Bingo - Gloucester からの回答
Good morning Diane,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Gloucester. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
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