Buzz Bingo - Lincoln レビュー 20

TrustScore 5段階評価の4

3.8

Waterside Centre, 10 Saltergate, LN2 1DH Lincoln, GB


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5つ星のうち5の評価

The 80s and 90s nigth was an amazing as Jamie has made the nigth well done keep up the hard work you’re doing an amazing job

企業が回答しました

5つ星のうち3の評価

The old values seem to be disappearing, for example people can play the machines anytime apart from when the main event. The noise level of people playing or not playing but talking is very high and... もっと見る

企業が回答しました

5つ星のうち2の評価

Disappointed with basic stuff like No chilled 250ml bottles of white wine because the bar staff said they had just switched the fridge on (18.00hrs !!) Why dont they leave on continuously !!! Like you... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff are so friendly and helpful, love the atmosphere ( in club) on line again the hosts are lovely, however because I'm incredibly unlucky I miss out on all the promotional games, because the funds... もっと見る

企業が回答しました


企業情報

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当該企業による記述

Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!


連絡先

  • Waterside Centre, 10 Saltergate, LN2 1DH, Lincoln, 英国

  • 1522527726

3.8

ほぼ満足

TrustScore 5段階評価の4

20件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 98%に回答しています

通常24時間以内に回答

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5つ星のうち5の評価

The 80s and 90s nigth was an amazing as…

The 80s and 90s nigth was an amazing as Jamie has made the nigth well done keep up the hard work you’re doing an amazing job

2026年4月25日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Nathan,
Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing time at our 80s and 90s night. Jamie and the team work hard to create memorable experiences for our guests, and your kind words mean a lot to us.
We look forward to welcoming you back for more fun and excitement at Buzz Bingo Lincoln!
Best regards,
Mark
Customer Review Team

5つ星のうち3の評価

I found today the manager and…

I found today the manager and electronics staff snappy abrupt and impatient with me today its usually very friendly but today its understaffed and staff today seem to be under pressure lacks staff

2026年4月10日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Lisa,

I hope you're well. Thank you for taking the time to leave us a review for our Lincoln Club.

Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.

We value any and all feedback good or bad to improve our services.

Kind Regards,
Olivia
Customer Reviews Team

5つ星のうち5の評価

Friendly staff

2025年12月16日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Christine,

I hope you are well.

Thank you for taking the time to leave us a review.

It is great to hear you are enjoying Buzz Bingo Lincoln. I will pass this feedback over to the team. I am sure they will love to hear your comments!

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards

Olivia

Customer Reviews Team

5つ星のうち2の評価

Why is it costing us more for less

I have been using Gala/Buzz bingo for 20 years, and most of the time it's been a pleasurable experience. But sadly, over the past few years I have noticed that things are going downhill in many ways.
I attended Lincoln Buzz on Sunday evening and I had to do a double take. We are in December. The time when most of the population put up xmas trees, fairy lights, tinsel and other decorations. But when I walked into my local club I was horrified, shocked, very disappointed to name a few emotions, to see so few decorations i struggled to see them. Here is a list of what my friend and I counted:-
1 small, 5ft Christmas tree with 2 or 3 bingo baubles.
1 cardboard xmas tree cut out on the wall
3 or 4 lengths of tinsel
That was it!!!!!! And they are asking people to go to the Christmas party.
Its awful. People/customers need cheering up at the moment. Finances are a problem. Home life is a struggle. And people want to go out to bingo to have a cheerful time. To have a break from home life, where things may not be happy.
Not so many years ago when I went to bingo at lincoln Buzz there were loads of decorations. Metres and metres of tinsel, a big tree with lights and decorations, ceiling decorations. There was a tree in the reception area. The customer knew it was Christmas. They walked into the club and were smiling because it looked cheerful, welcoming, a nice place to spend an evening, and maybe win a bit of money.
I was asked if I was going to attend the xmas party. I said no, for the 1st time in 17 years, because what's the point in going to a xmas party when Buzz or the staff either can't afford (which i find very hard to believe!!!), to put decorations up to make the hall look cheerful and welcoming.
I spoke with quite a few customers over the past week regarding the lack of cheer and decorations and everyone said they were very disappointed with the lack of Christmas cheer, decorations etc and said the same as my freind and myself, that they wouldn't be going to the party.
Pull your finger out Buzz because you are losing lots of customers because of this sort of thing. Total apathy springs to mind.
Another issue I, and others I spoke with are also extremely disappointed with the appearance of the club. To say it looks 'tired' is an understatement. Ive been using Buzz, previously Gala in lincoln for 18 years and in all that time it has been decorated once. And that was when it was changed from Gala to Buzz, approximately 7 or 8 years ago. The seats are filthy, and haven't been recovered in the time I've been going there. I also took photos of a whole bench of seats being repaired/held together with bright red gaffer tape, strips of tape holding rips in the carpet together so people don't trip and injure themselves. Some seats can't be sat on because they are broken and have been for months if not years. Some of the tables are unstable and wobble when you try and use them. In some places the plastic covers that hold the boards and bonus button is missing or snapped leaving sharp edges. In some areas the carpet is so old it's worn through, and there's only so much you can do with gaffa tape.
How can you expect people to look forward to an evening out in a drab, tired, unloved place. I used to want to go to bingo twice sometime 3 times a week, and was disappointed if I couldn't. Now, I sometimes don't go for weeks. When I went on Sunday just gone, it was the first time since August!!!!! And a lot of people feel the same
And then there's the cost. Can you please try to explain to me why it costs more to play bingo in lincoln, with lower prize money than it it does in Medway, my old club. Also, on reading Medway pricing structure is different to Lincoln. Customers have more choice of which games they want to play. At lincoln there are 2 choices. All in or no extras. Surely the customer should only pay for games they want to play. To opt out of the big money link games, which a lot of customers don't want play because it's such a extremely minute chance of winning, especially when you are including online players. How many hundreds of thousands of people are being forced into playing a game they don't want to participate in. I appreciate some people do enjoy playing the links but we should have the choice
And why are we paying more to play, especially on touchpads, but the prize money is less than loads of other clubs, like Medway. Scunthorpe, to name just 2. My freinds and I looked at various clubs websites and 40% were cheaper than lincoln and of that 40%, 25% paid out more prize money. Lincolns prize money has decreased so much customers are asking themselves is it value for money. 18 months ago Friday evening used to pay £100 full houses for 10 games. Now it £50 for 5 games and £100 for 5, but it costs more to play. Sunday pays £500 for last full house, and 50 and 100 for rest, yet it's expensive to play .
So Buzz, sort it or lose you clients!

2025年12月7日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi there Viv,

Thank you for leaving us a review.

Good or bad, we always use these to try to improve our services that we provide.

I am sorry to hear about your experience when visiting our Lincoln club.

I will certainly pass this over to the relevant people for this to be reviewed.

I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.

Kind regards,
Tia
Customer Reviews Team

5つ星のうち5の評価

Great Staff

It’s an excellent event with staff that are very sociable, friendly and polite, highly recommended for an afternoon/evening out

2025年10月9日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Tracey,

Thank you so much for your wonderful review!

We're thrilled to hear that you had an excellent time at Buzz Bingo Lincoln and that our staff made a positive impression with their sociable and friendly service.

It's great to know that you would highly recommend us for an afternoon or evening out. We look forward to welcoming you back for more fun and games soon!

Best regards,
Mark
Customer Review Team

5つ星のうち4の評価

The staff work hard and are pleasant to…

The staff work hard and are pleasant to talk too.

2025年7月12日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Maureen,

I hope you are well.

Thank you for taking the time to leave us a review.

It is great to hear you are enjoying Buzz Bingo Lincoln. I will pass this feedback over to the team. I am sure they will love to hear your comments!

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards

Olivia

Customer Reviews Team

5つ星のうち4の評価

Friendly helpful staff

Friendly helpful staff , place was clean but very dated

2025年5月21日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Simon,

Thank you for taking the time to leave your review.

It’s great to hear you find the staff as helpful as you do in our Lincoln club, they work really hard to ensure they give a great experience!

We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.

I will pass on your comments and best of luck for any future visits! We hope to see you again soon.

Kind regards,
Olivia
Customer Reviews Team

5つ星のうち5の評価

good as usual

2025年4月19日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Good afternoon,

I hope you're well. Thank you for taking the time to leave us a review.

I am delighted to hear you have had a five star experience with us and hope you continue to enjoy your time with Buzz Bingo!

Kind regards,
Olivia
Customer Reviews Team

5つ星のうち5の評価

Staff are so friendly and helpful

Staff are so friendly and helpful, love the atmosphere ( in club) on line again the hosts are lovely, however because I'm incredibly unlucky I miss out on all the promotional games, because the funds I am comfortable with don't last very long

2024年12月21日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Julie,

I hope you are well.

Thank you for taking the time to leave us a review for our Lincoln Club.

I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club. Make sure to check out our pricing lists on our website for your local club as prices vary depending on day, session, event and types of packages to ensure you're getting the most out of your time with us!

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards

Claire

Customer Reviews Team

5つ星のうち3の評価

Lift at Lincoln broken

Lift at Lincoln broken. Had problems getting out because a member of staff was not happy to stop and start escalator going out. Usually staff here are really great. I worry with a broken lift about even going to bingo which makes me sad. I am unable to walk and climbing many stairs is not an option

2024年11月16日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Good morning Yvonne,

I hope you are well.

Thank you for taking the time to leave a review for our Lincoln club.

I am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our customers, it is disappointing to hear you did not experience this during your visit.

If you wish to provide specific feedback regarding your experience please use our contact form found under the ‘Help’ section of our website.

Kind Regards,

Richard
Customer Reviews Team

5つ星のうち2の評価

Disappointed with basic stuff like No…

Disappointed with basic stuff like No chilled 250ml bottles of white wine because the bar staff said they had just switched the fridge on (18.00hrs !!) Why dont they leave on continuously !!! Like you do at home. Served warm wine, offered Ice !!! Ruined the night on top of No atmosphere and amateurs running the calling, and people talking loudly during game.

2024年9月29日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi there Steve,

I hope you are well.

Thank you for taking the time to leave a review. I am sorry to hear of your experience at our Lincoln club.

We will always try to provide an inclusive experience for all attending customers to our clubs; I'm sorry to hear you did not receive this treatment.

I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.

Kind Regards,
Tia
Customer Reviews Team

5つ星のうち3の評価

The old values seem to be disappearing

The old values seem to be disappearing, for example people can play the machines anytime apart from when the main event. The noise level of people playing or not playing but talking is very high and staff make little or no attempt top stop it, in fact the staff talking at the bar for example is just as bad. There are little or no incentives for daytime players, the best ones are just aimed at evening players. Staff at our Buzz are very friendly, but overall i wouldn’t recommend it to friends now, as it doesn’t give value for money.

2024年9月21日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi there,

I hope you are well.

Thank you for taking the time to leave a review, I’ll ensure this is processed by the relevant team.

I am sorry to hear of your disappointment regarding our pricing within the club. We try to provide a variety of Bonus Games and Package pricing as well as promotional events and vouchers for our customers to have a diverse choice of prices to choose from.
Please be aware that we will always try to provide the best prize money however this can be influenced by ticket sales as well as weather conditions.

Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.

Kind Regards,
Tia
Customer Reviews Team

5つ星のうち5の評価

We love the staff especially Jamie

We love the staff especially Jamie, Alam , Chloe & Allie
Love the prizes and ambience. I go up to 4 times a week

2024年7月4日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Natsuki,

I hope you are well.

Thank you for taking the time to leave us a review for our Lincoln Club.

I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience. We pride ourselves on the outstanding customer service our staff provide in the club.

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards
Tia
Customer Reviews Team

5つ星のうち3の評価

Too many free paper nights

Too many free paper nights, lots of people no money to be won.( 100+ people 10/15 playing gogo. Houses at £20.00

2024年7月3日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi there,

I hope you are well.

Thank you for taking the time to leave a review for our Lincoln Club.

I am sorry to hear of your experience with our club Paper Sessions! We will always try to provide an inclusive experience for all attending customers to our clubs by including a variety of promotions and pricing packages. Due to the differing promotions we offer this can affect both prize money and attendance.

I will raise this internally to our promotions team for a review to ensure continual improvement in the service provided to our loyal customers.

Kind Regards,

Claire

Customer Reviews Team

5つ星のうち5の評価

Friendly

Friendly, lovely staff who are a real credit to Buzz Bingo

2024年4月2日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Hi Glenda,

I hope you are well.

Thank you for taking the time to leave us a review.

It is great to hear you are enjoying Buzz Bingo Lincoln. I will pass this feedback over to the team.

I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!

Kind regards

Claire

Customer Reviews Team

5つ星のうち1の評価

Been going to Buzz right from the very…

Been going to Buzz right from the very start, seeing it go own hill fast.
The last straw for me was when I received my birthday treat. Could only use on specific days. Days I never go.
Why couldn’t it have been left open to use whenever.

2024年3月28日
自発的なレビュー
Buzz Bingo - Lincoln ロゴ

Buzz Bingo - Lincoln からの回答

Good morning Marilyn,

Thank you for your review.

I am sorry to hear you are unhappy with the terms of your club Birthday Promotion. While I appreciate it is not valid on the days you tend to attend, it is still valid for 3 days in the week.

I will still pass your feedback along to the relevant teams and I do hope we see you in club again soon.

Kind regards,

Richard
Customer Reviews Team

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