c2c Rail レビュー 

Trains are always cancelled or delayed and never run on time.

An absolute disgrace of a service. Every day lately a new issue occurs. Delays after delays. Cancellation after cancellation (c2c should stand for cancellation2cancellation). Unreliable rail replacement after unreliable rail replacement bus. Customer service is non existent - made a formal complaint and they didn't even bother to acknowledge it.

I'm haemorrhaging money here having to pay for alternative transport to my destination and their pittance of delay repay doesn't even begin to cover my expenses. I bring this up with them and they're like "sorry not our problem".

Fuming.

i would put 0 if i could but me and my friend are young girls you could tell we have just been in there and said huh because we was yelled at through the glass but i couldn’t hear him so o said huh, he then went are you fing dumb i said who are you talking to he closed the blind then the other man came out with this guy who wasn’t “haden” and said sorry i said i want an apology from him he said the guy has been asked to go somewhere but wasn’t it was him with a security coat on, he went back into the room and said hi it was me sorry and couldn’t even admit it without lying first we are young girls and was petrified as it was just us in there and he’s exucse was he had a bad phone call, you should be leaving your outside problems out of the job or things like this happen i think it’s disgusting how a 60 year old man can talk to 14 year olds who are on there own especially at work .

All these delays are horrible you need to lower ur prices moving like this.

Please don’t move where you can travel only with c2c .they have a rubbish service and under the new management is more worse .Every week they have problems and no bus replacement .One day my son from Purfleet to grays made 2 h .And to dont forget about the price .one day to travel to work and back home 13.40£ .So I don’t advice you to use it

Worst train service

Trains are delayed AGAIN! I completely understand delays due to speed restrictions because of the tracks, weather, etc etc. BUT it's always a signal failure, fire next to a track, etc. the app since it's been updated is unreliable. Says train is en route but platform says hasn't even left shoeburyness. You can't hear the recorded announcements because they're soft spoken or they cut off before getting the info. Real time announcements...good luck you can't hear it at all or understand what's being spoken. That's on platform and trains. Half the time the ticker info screen isn't even working and then if you can't hear anyone, good luck. There aren't people in the platforms to ask questions. You have to go all the way back to ticket window to ask a question. The older trains are dirty and smell half the time. It's just a mess and seems to be getting worse ever since they went from private owned to govt. I just don't understand. It's frustrating but they don't care because they know people half to take trains so what incentive is there for them to do anything positive and proactive.

Update: platform announcement said delayed 1804 to fenchurch was stopping at normal stops just delayed 12 minutes. Train gets here, announcement says it's going direct to upminster? Everyone freaks out gets off train and then we are all standing on platform confused as announcement recording plays on and on and gets cut off. Do you think there's anyone on platform from C2C to answer questions or give guidance??? NOPE. horrible service.

If I could give it less I would. It is without doubt the worst train line ever aloud to operate in the manner it does. The weather gets used a great deal for excuses, dry, wet, windy weather all used to cover their uselessness. For a small network to have so many problems there is clearly an internal problem. Majority of the stations are falling apart in some way. Apparently it’s going to take months to sort out their tracks too, it’s been like a rollercoaster ride for months. Only now they’re sorting it! There probably go on strike soon to! Wow and I keep hearing how advanced of a civilization we are!
Pathetic!!

Utterly rubbish. Untrusted service. Avoid at all costs.

Oh its Tuesday again and NO TRAINS RUNNING
Whats new
Blah blah blah
We need a new service provider
Come on ESSEX
Let's get a new service provider

Worst train line ever! Unreliable with random cancellations meaning you’d then have to take an alternative route. Delays based on weather and so many other issues. If you’re moving house and the only train is c2c, PLEASE AVOID! Make sure you move to an area where there’s other underground lines that are more common.

Trains indefinitely delayed. When I asked so it’s cancelled. I was told no delayed
So I asked so what time is it coming and was told it’s not.
So cancelled then I said
And again was told no delayed
It’s so on their stats it doesn’t look as bad when the reports come out of how it is since the government took it back.
Always issues and poor communication

Never works. Either cancelled or strikes, currently the track is bumpy and at risk of derailment, last minute changes and completely unreliable. Prices are extortionate and inaccessibile for the majority for the worst experience possible travelling.

Bunch of useless lazy 🔔 ends.How the hell you have a fu…ng issues every day?

I have to say they have sense of humour. Everyday I get to work, I think about ice cold air con. If this is the day when I get cold while commuting to work.
Today is 29°C and trains are like ovens. Best time to have AC off. People inside the train are looking at each other like it is normal that sweat is dripping from our heads.

Despite the continuing poor reviews this company chooses not to improve. They often make life for passengers unnecessarily difficult. Even accessing the the shoddy on board wifi requires your date of birth. Why would that be? No such requirement for tfl wifi.

Switching to a bus might be the best option for customers. At least they’ll have hope of arriving within an hour. Over the last three or four weeks, trains have been cancelled and consistently delayed by more than 20 minutes.

Once every couple of weeks , literally weeks the trains are delayed or not working all together. I have to some how get to Upminster and get a cab the rest of the journey. C2c has the audacity to put the price of the tickets up when they can’t run the trains properly. They always use the same excuses and forget getting the train on a nice day. Hope they are getting fines for this

Considering these are relatively new modern trains, the air conditioning is as terrible and unreliable as much older trains. Toilets are usually extremely messy and smelly. Only positive I would say is they are more reliable that your typical TFL trains, though that is not a very hard performance to beat!