Cake cost about £90 and the size is so small.
Cake Box からの回答
Dear TK,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you were disappointed with the size of your cake. Please accept our sincere apologies for any disappointment caused. This is certainly not the standard of experience we aim to provide, and we understand how frustrating it can be when a product does not meet your expectations.
We would like to reassure you that the size of each of our cakes is prepared as displayed on our website. The cake dimensions, along with the recommended number of servings, are clearly stated to help customers choose the most suitable option for their occasion. All of our cakes are freshly prepared by hand using fresh cream and contain no added preservatives, with each cake being individually handcrafted by our skilled cake makers.
We genuinely appreciate you taking the time to share your feedback. Comments like yours are extremely valuable, as they help us improve both our products and the service we provide.
We have now escalated your feedback to the relevant store so they can review your concerns, investigate the matter further, and use your comments to help ensure continued improvements.
Thank you again for bringing this to our attention. We truly value your feedback and hope we will have the opportunity to provide you with a much better experience in the future.
Kind regards,
Cake Box Customer Support Team