Call.com Telecom Ltd レビュー 28

Call.com Telecom Ltd からの回答

5日前

Hi Adam Kowalski,

We are sorry to hear about your experience. After receiving your feedback, we reviewed the email history associated with your account and found an email you sent approximately one year ago while using Vyke services. However, it is possible that a different email address was used, which may be why we are unable to locate the specific ticket in our system at this time.

Please note that our Customer Service Team responds effectively to all emails sent to support@call.com, and you can also reach us directly by tapping the "Contact Support" button within the Call.com app.

We would also like to clarify that no recurring charges are applied unless you choose to enable recurring card payments, so we couldn't have collected charges, especially if you made an in-app payment with Google Pay or Apple Pay.

We would appreciate it if you could contact us at support@call.com and provide the ticket number you are referring to. Our team will review your account and assist you as quickly as possible.

Call.com Telecom Ltd からの回答

6日前

Hi Farouk,

We are sorry to hear about your experience. However, after reviewing both the conversation with our Customer Service Team and your account activity, we can see that your initial payment attempt was made using a USA address, which does not appear to match your residency details. You were kindly asked to provide your LLC certificate for address verification in order to proceed with payments using a US address.

However, the payment was later made using information that did not match your registered US company details. As a telecommunications provider, we are required to comply with regulatory requirements, and all users are expected to follow our Terms and verification procedures.

Call.com Telecom Ltd からの回答

2026年5月13日

Hi John Kenji,

We’re sorry to hear this was your experience. We understand how disappointing it is when a service doesn’t work as expected.

To clarify, our platform does not support cold calling. These policies are included in our Terms & Conditions, and accounts may be put on hold when certain activity patterns are detected.

Please feel free to contact our support team directly at support@call.com - we’d be glad to take another look at your case and assist where possible.

Call.com Telecom Ltd からの回答

2026年5月11日

Hi Zoaib,

We’re sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points regarding your review.

Our service is legitimate, and accounts are not terminated without reason. Your account was more likely flagged by our automated monitoring systems due to unusual calling activity directed toward US numbers, which matched patterns commonly associated with cold calling or spam-related activity. As a regulated telecommunication provider, we are required to investigate such activity and ensure compliance with applicable telecom regulations and anti-spam policies.

For this reason, additional verification documents were requested. Identity verification is handled securely through our trusted KYC partner, ComplyCube, which reviews submitted documents according to strict compliance standards. Requests for supporting business documentation may also be required in certain cases involving high-risk traffic patterns or regulatory obligations.

We understand that verification processes can sometimes feel inconvenient, especially for international users, but these measures are necessary due to the regulations.

Call.com Telecom Ltd からの回答

2026年5月5日

Hi Amir Solist, thank you for your feedback. We’re sorry to hear that your experience caused frustration, and we’d like to clarify a few important points.
Our pricing structure is designed to be transparent. There is no charge for incoming calls to Call.com numbers apart from USA and Canadian numbers.
Before completing a purchase, users are clearly notified within the app about any applicable charges, including the requirement for credit for incoming calls to certain numbers. This information is presented to ensure customers can make an informed decision prior to confirming their purchase.

Call.com Telecom Ltd からの回答

2026年5月1日

Dear Ralph Stanley Julmiste,

Thank you so much for your kind words and continued trust! We truly appreciate your loyalty over the years. It means a lot to know that our availability and support have made a positive difference in your experience. We’re always here for you!

Call.com Telecom Ltd からの回答

2026年4月21日

Dear Muhammad Dawer,

Thank you so much for your incredible 5-star rating! We’re delighted to hear that you had a great experience with our customer support. We put a lot of effort into making sure every customer feels valued, and it means a lot to us that you took the time to share this feedback.

Your trust and support mean the world to us. Thank you again for choosing us!

Call.com Telecom Ltd からの回答

2026年4月21日

Dear Sunny Ali,

Thank you so much for your fantastic review! We are absolutely thrilled to hear that you had such a great experience with our customer support team. We truly value our customers and always strive to provide quick and personal assistance.

Just to reassure you, all of our responses come directly from our team – no bots here! We believe in human connection and want to ensure every interaction is as helpful and genuine as possible. Your feedback means a lot to us, and we’re so glad we could exceed your expectations.

Thanks again for taking the time to share your thoughts!

Call.com Telecom Ltd からの回答

2026年4月14日

Dear Wahid Ahmad Samady,

Thank you so much for your wonderful review! We’re delighted to hear that you’re satisfied with our service. We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team!

Call.com Telecom Ltd からの回答

2026年4月3日

Dear Mohammad Arshad,

Thank you for your valuable feedback and for sharing your experience!
It’s great to hear that your account transfer went smoothly and the OTP issue was handled quickly. Your feedback means a lot to us, and we’re grateful for your recommendation!

Call.com Telecom Ltd からの回答

2026年3月27日

Dear Harith Gallage,

Thank you so much for your kind words and for taking the time to share your experience with us!

We truly appreciate your trust and loyalty over the past 3 years—it means a lot to our team. We're glad to hear that you've consistently had a great experience and that our customer support has been helpful along the way.

Thanks again for your support and for leaving this review—we’re always here for you!

Call.com Telecom Ltd からの回答

2026年3月26日

Dear Adrien Mampuya,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our team support.

Your feedback motivates our entire team to keep raising the bar and delivering the best possible service.

If you ever need anything in the future, we’ll be more than happy to assist you.

Thanks again for taking the time to share your experience!

Call.com Telecom Ltd からの回答

2026年3月18日

Hi Math Tank,

We’re really sorry to hear about your experience, and we completely understand how frustrating this situation can be. After reviewing your conversation with our Customer Service Team, we see that a refund for the U.S. number renewal was processed through Google Play, which led to the number being removed from your account.

To help clarify, the team also shared screenshots from the Google Play Dashboard confirming the refund date. We also wanted to mention that a Customer Service Representative reached out to you by email four days ago with an option to restore the number.

Call.com Telecom Ltd からの回答

2026年3月18日

Dear Zakaria Barmaki,

Thanks so much for the great review and 5-star rating! We’re really glad to hear you had a fast and smooth experience. It really means a lot to us that you took the time to share your feedback—your support is greatly appreciated.

Call.com Telecom Ltd からの回答

2026年3月12日

Hi Mike. Did you try to reach us at support@call.com? We are very responsive and take immediate action on any issues reported to us

Call.com Telecom Ltd からの回答

2026年2月26日

Hi. Without your name or any reference, it is not possible to help you. Could you update your review with at least your name? An email to support@call.com is usually responded to within hours

Call.com Telecom Ltd からの回答

2026年2月26日

We appreciate any constructive feedback. So if you have something to say, feel free to express any details. If you you are a real user with a problem, we are more than happy to listen to you. Write to us at support@call.com

Call.com Telecom Ltd からの回答

2026年1月14日

Dear Raymond. Our support staff take care to handle all users politely. You were asked to complete KYC due to incomplete payment information(not complete address). The image you uploaded was not recognizable. I suggest you reach out to support@call.com in order to resolve this.

Call.com Telecom Ltd からの回答

2025年12月18日

Thank you so much! We work hard to improve and expand the features to make users happy to stay with us