Cambridge Wine Merchants ロゎ
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Cambridge Wine Merchants レビュヌ 

433
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TrustScore 5段階評䟡の5

4.8

ワむン専門店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I stumbled upon this gorgeous shop after attending an event in Cambridge and having time before my train home. I am so glad I found this treasure trove. It's like entering a magical Aladdin's cave wit... もっず芋る

5぀星のうち5の評䟡

Cambridge Wine Merchants are the only suppliers of the wine that I could find at this very competitive price. The high quality packaging makes sure that the wine arrives safely. Really disappointed... もっず芋る

5぀星のうち5の評䟡

Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order ar... もっず芋る

5぀星のうち5の評䟡

What a refreshing change to deal with a company that does exactly what it says it will do. Wine was ordered on Tuesday. I had instant confirmation of the order with an invoice and date of delivery.... もっず芋る

䌁業情報

  1. ワむン専門店
  2. ワむン バヌ

圓該䌁業による蚘述

UK's Most Awarded Independent Wine Merchant, founded in 1993. 1000 wines, 800 spirits and great range of craft beers and ciders in stock. "Real wine by real people" - we focus on supporting family growers and small winemakers all over the world. Free national delivery over £120, free local delivery over £60. Most orders the same or next day.

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4.8

優良

TrustScore 5段階評䟡の5

433件のレビュヌ

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4.8

すべおのレビュヌ

(433)

過去12か月のレビュヌ数: 49件

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5぀星のうち5の評䟡

Super service

We used a gift voucher to purchase wine for Christmas. Easy to use and excellent service. Delivery was only £3.50 as we live locally. We may just have found our new favourite wine shop, thanks!

2024幎11月24日
5぀星のうち1の評䟡

Placed order

Placed order, money taken. Chased up after a week to be told there was no stock and it was the suppliers fault. No word of refund until pushed. Would never use again. Stay away!!

2024幎11月8日
Cambridge Wine Merchants ロゎ

Cambridge Wine Merchants からの回答

I can only apologise - yes, we screwed up. We are usually better at keeping customers updated when there is a problem or delay with their order. The supplier sent us fewer bottles than we were told were coming, but we still should have done a better job of keeping you informed. I do apologise.

5぀星のうち1の評䟡

Did not supply advertised and confirmed stock

Order confirmed by email. Money taken. 6 days later no delivery tracking information so I phoned.

Told verbally my order was cancelled as they didn't have the stock their email confirmed would be supplied.

No email about this or the refund of the money taken. The money was refunded promptly after the call but I wouldn't place another order.

2024幎11月7日
自発的なレビュヌ
Cambridge Wine Merchants ロゎ

Cambridge Wine Merchants からの回答

I do apologise for the breakdown in communication. Our team who handles the orders is usually very good at keeping people informed of problems or delays in orders. While I can't explain why you weren't kept up to date, what happened is that the product in question was inadvertently make available before the stock arrived. When it did so, there were fewer bottles than we had ordered, and been told were being delivered. Unfortunately, that meant a few orders had to be cancelled. Again, I do sincerely apologise that you were not proactively contacted and kept informed of what happened.

5぀星のうち5の評䟡

Could not have been more helpful

Could not have been more helpful. I needed a bottle for a gift for delivery the next day after being let down by another supplier. I spoke with someone on the phone who held on to see my order through and make sure it was actioned straight away so I would receive it in time. Grade A service. The wine was fantastic as well.

2024幎9月26日

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