CanaDream RV - Vancouver レビュー 

850
•
TrustScore 5段階評価の4.5

4.3

92 Street 8223, V4G 0A4 Delta, British Columbia, CA

•

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The pick-up and drop-off of the RV went smooth. The user manual in mother tongue was very helpful. The equipment (kitchen kid) could have been more extensive. Returning the car was a bit chaotic du... もっと見る

5つ星のうち3の評価

We rented from CanaDream last year and were really happy with everything, so we rented from them again this year. We booked approximately five months in advance, and then booked our sites and ferries.... もっと見る

5つ星のうち5の評価

The competent team at Canadream handled everything excellently, ensuring that the vehicle handover at the start and end of the trip went quickly and smoothly. The vehicle was perfectly equipped and re... もっと見る

企業が回答しました

5つ星のうち5の評価

The camper van was squeaky clean and in tip-top condition. Their customer service was also fantastic. The staff were very respectful and helpful at every step. I had a minor incident during the trip w... もっと見る

企業が回答しました


企業情報

  1. RV車レンタル代理店
  2. ・
  3. RV 販売店

当該企業による記述

CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.

Experience Canada at your own pace!

当該企業による記述

Create lifelong memories on the road with CanaDream
We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.

連絡先

  • 92 Street 8223, V4G 0A4, Delta, British Columbia, カナダ

  • 1-403-259-5447

Start Planning your Dream Road Trip

Experience Canada at your own pace with our great deals!

4.3

優良

TrustScore 5段階評価の4.5

850件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.3

すべてのレビュー

(850)

過去12か月のレビュー数: 1,445件

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5つ星のうち5の評価

Great camper van SVC for 2 people

We are from Germany and speak English, but we still found it absolutely wonderful that Joel explained and introduced everything to us in German. Joel was super helpful, nice, and very friendly. Great service from him. Employees like him are worth their weight in GOLD! The camper was only 5 months old, in very good condition, and super clean. Thanks to the data plan we purchased for Canada, we were easily able to stream our own Netflix from the comfort of bed. The refrigerator was super spacious, as was the pull-out freezer. I would always prefer this 2-person SVC camper over a larger motorhome with an alcove/overcab bed because that roof overhang limits light in the driver's cabin and restricts the view. Plus, we don't need two extra sleeping spots. The only thing we missed along the way were the leveling blocks to balance the vehicle on uneven ground....they had been forgotten. However, we would definitely recommend CanaDream and book with them again. Thank you for the great time and the amazing service from Joel!

2026年9月13日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are so delighted to hear you had such a wonderful experience and that our team member was able to assist you in German, making your trip even more comfortable! It truly warms us to know that the camper met your expectations for cleanliness and amenities, allowing you to enjoy your favorite streaming services. We appreciate your valuable feedback regarding the leveling blocks and will certainly address this oversight with our team. We are thrilled you would recommend us and look forward to welcoming you back for another great adventure!

5つ星のうち5の評価

Great service

Great service , great véhicule

2026年9月21日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Hello,

Thank you for the great review! We’re glad to hear you received great service and enjoyed the vehicle.

We appreciate you choosing us and hope to welcome you back again.

5つ星のうち4の評価

Great first RV experience .

RV was in very good, clean condition.
Staff were friendly but did miss a few key points on check in.
Would be much more helpful to have an earlier check out and later check in. I know you can pay extra for this but it seems extreme.

2026年9月13日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We're pleased to hear the RV was in great condition and our staff were friendly. We apologize for any missed details during check-in and appreciate your feedback regarding the check-in and check-out times. We're always looking for ways to improve our service.

5つ星のうち4の評価

Great overall

Seemed expensive but also extremely efficient and organised with a nice new campervan so you get what you pay for. All in all very happy.

2026年9月13日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We're so glad you were happy with your experience and found our service efficient and organized. We appreciate your positive feedback on our new campervan!

5つ星のうち1の評価

Warning

Warning! Scam pricing! VANCOUVER

Be careful with this company. They will get you to book a RV and then downgrade you to a smaller RV at pickup, SAME PRICE!

Have Canadian friend who told me this is their standard SCAM. They do it all the time, call them and check before pickup.

Can't believe I got caught out. On trip now. Booked biggest RV they had, double slide out cabin, walk around bed, main reason I booked that model....On checkin, downgrade to smaller RV, no slide outs, same price!

"oh the RV you had booked was in an accident yesterday"

Yeah right!

TOTAL SCAM!!

UPDATE SEPTEMBER 25TH

What a joke of a response. And not surprised.

I paid over $5000 for the RV we have been planning for last 12 months.

Canadream offer for downgrading us to a smaller RV? $25!!

I don't care about the money. I wanted the RV we booked with slid outs and walk around bed or at least let us know in advance so we could have booked with one of your competitors.

Not be told on arrival "that's what we have for you, take it or leave".

2026年9月17日
自発的なレビュー
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for sharing your concerns. We understand how disappointing it was to arrive expecting one RV category and receive another, especially after planning your trip around a specific layout. Our team has been in touch and offered additional compensation in recognition of the change, and we appreciate the opportunity to work through the situation with you directly. We hope the remainder of your trip is a positive one.

5つ星のうち5の評価

Great experience and trip

The camper van was squeaky clean and in tip-top condition. Their customer service was also fantastic. The staff were very respectful and helpful at every step. I had a minor incident during the trip which the company handled very professionally and fairly. Can’t wait to go back for another adventure in this beautiful country.

2026年7月22日
自発的なレビュー
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your fantastic 5-star review! We're delighted to hear that your camper van was in excellent condition and that our customer service was fantastic. We're especially pleased that we handled your incident professionally. We look forward to welcoming you back for another adventure!

5つ星のうち5の評価

We loved our Canadream RV

We hired a SCV type RV for 24 days. The pick up was easy and we were on our way within an hour. The RV was clean and all hired linen and kitchen packs were complete.
Everything worked along the way (couldn’t work the TV but didn’t need to watch it) and we felt comfortable living in the RV.
The only minor irritation was that the kitchen cupboards didn’t have a lip on the shelves. Care was required when opening the doors as things in the cupboard shifted around during travel and could fall out. Conversely, the little bathroom cupboard did have a lip so everything stayed put, even when the door opened during travel on a corrugated road.
Also, it would have been good to have more than two knives, forks, cups, plates etc and the small vial of dishwashing liquid. We did need to purchase clingwrap, oil, salt and pepper, dishcloths and dishwashing liquid. It would have been thoughtful to have these items provided.
It was easy to clean out grey water and black water tanks.
After adjusting to the wider size of the RV (and driving on the other side of the road), it was a smooth ride. I would recommend googling ahead of time where to park in down town areas as not all towns have parking for RV’s or are a tight squeeze - forward planning helped reduce the stress for us!
It was great to be able to get somewhere, park and walk through to the back to make lunch, use the washroom or get changed into hiking gear. Everything was right there and my husband once had a snooze while I went sight seeing. We loved unpacking once and being able to travel practically anywhere!
Drop off was easy too and Canadream arranged our taxi before we were on our way to our next adventure!

2026年8月23日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are so pleased to hear you had such a positive experience with your RV rental and enjoyed the freedom of exploring. We appreciate your detailed feedback regarding the kitchen cupboard design and the quantity of kitchenware and basic supplies. We are always looking for ways to enhance our guests' comfort and convenience, and your suggestions are incredibly valuable to us. It sounds like you made the most of your adventure, and we are delighted we could be a part of it.

5つ星のうち5の評価

The Rental was fantastic

The Rental was fantastic, all things what we have ordered, was realise. The staff was very friendly and the preparation brillant. Thank you very much to give us a good start in our vacation.
Best regards

2026年9月19日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you so much for your wonderful 5-star review! We are thrilled to hear that your rental was fantastic and that everything you ordered was realized. It's great to know that our staff was friendly and the preparation brilliant, giving you a good start to your vacation.

5つ星のうち5の評価

Top Service A-Z

Das ganze Canadream Team
Super schneller frundlicher Service einfach Top

2026年8月31日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Hallo,

vielen Dank für die wunderbare Bewertung! Wir freuen uns zu hören, dass das gesamte CanaDream Team einen schnellen und freundlichen Service geboten hat.

Vielen Dank für Ihre netten Worte und dafür, dass Sie sich für CanaDream entschieden haben.

5つ星のうち3の評価

Vehicle was fine, support was poor

Vehicle was fine, customer support could have been better.

2026年9月14日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate your feedback regarding your recent experience. We are sorry that our customer support did not meet your expectations. We are always working to improve our services.

5つ星のうち3の評価

Worst hand over ever…

The handover of our pick up truck camper was the worst ever. The person, who explained the car to us did knew nothing of the RV. I knew more than he.
Wetter had problems with the electricity. At the end of the vacation staying somewhere without power was impossible.
The person, who returned the rv pas very very good. You need more of them.

2026年9月18日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for sharing your feedback. We are truly sorry to hear that the handover experience for your pick-up truck camper was unsatisfactory and that you encountered issues with the electricity during your vacation. We understand how frustrating it must have been to deal with power problems, especially when planning to stay in locations without hookups.

We appreciate you highlighting the excellent service you received from the person who handled your return. We are always striving to improve our team's knowledge and consistency, and your comments are invaluable in helping us achieve this.

5つ星のうち4の評価

We arrived a day early because I made a…

We arrived a day early because I made a booking mistake. The lady at the desk was not friendly at all. The next day we were helped by a man and he was very friendly and helpfull. Camper was great, although one usb-c was broken at the dashboard

2026年9月3日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for sharing your feedback. We're glad to hear that you found the camper great overall. We sincerely apologize for the less-than-friendly experience you encountered with one of our team members and appreciate you acknowledging the helpful service you received the following day. We also note your comment about the broken USB-C port.

5つ星のうち4の評価

alles problemlos

Sowohl die Übernahme als auch die Abgabe verlief schnell und professionell.
Lediglich die Rückgabezeiten sind etwas unflexibel.

2026年9月7日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Hallo,

vielen Dank für Ihr Feedback. Wir freuen uns zu hören, dass sowohl die Übernahme als auch die Rückgabe schnell und professionell verliefen.

Wir schätzen auch Ihren Hinweis zu den Rückgabezeiten. Ihr Feedback hilft uns dabei, die Planung und die Rückgabemöglichkeiten für unsere Gäste weiter zu überprüfen.

5つ星のうち4の評価

This was our sixth trip with CanaDream…

This was our sixth trip with CanaDream RV. Unfortunately, this time we had a very old vehicle. Previously, hotel pickup and transfer to the airport were included. We missed that.

2026年9月9日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate your continued loyalty and feedback. We understand your disappointment with the older vehicle and the change in pickup services. We are always working to improve our offerings.

5つ星のうち5の評価

Great motorhome

Great vehicle - well thought of all comfort- spacious.
Office staff and technicians all very professional polite and caring
Overall the best Motorhome experience

2026年9月9日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your wonderful review! We are so pleased to hear that you found our vehicle comfortable and spacious, and that our staff were professional, polite, and caring. It's fantastic to know you had the best motorhome experience with us!

5つ星のうち5の評価

Canadream, Sehr zu empfehlen

Der check-in und check-out war super organisiert.Das Wohnmobil hatte 13.000Km auf dem Tacho und 4Mon.alt. Mit dem Sideout war es für uns 4 Personen sehr comfortabel. Negativ war von unsere Seite nur die Küchenausstattung. Hier hätte mit ein wenig mehr unser Wohlgefühl gesteigert werden können. Z.B. finden wir 4Teelöffel bei 4 Personen zu wenig. Wir mussten während des Frühstück Spülen. Wir hatten aber einen fantastischen 4 Wochenurlaub in Canada mit sehr netten Menschen.

2026年9月16日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

vielen Dank für Ihr Feedback. Wir freuen uns zu hören, dass Check-in und Check-out gut organisiert waren und dass das Wohnmobil, insbesondere mit dem Slide-out, während Ihrer vierwöchigen Reise viel Komfort geboten hat.

Wir schätzen auch Ihre Hinweise zur Küchenausstattung und zur Anzahl der Utensilien. Ihr Feedback hilft uns dabei zu prüfen, wie die enthaltene Ausstattung unsere Gäste während ihrer Reise noch besser unterstützen kann.

5つ星のうち5の評価

Satisfied

A Great machine makes an holiday special

2026年9月16日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We're so glad to hear our machine helped make your holiday special! Thank you for your wonderful feedback.

5つ星のうち4の評価

A great R.V. adventure

Everything was in time. Means pick up and drop off service. The drop off process was also very easy. The staff was very friendly and helpful. The booking process was in corporation with the Camperoase in germany and in german speach. That made everything for uns a little bit easier. One point we have to say. In one of our R.V.s was the linen kit and the towels missing and we did not check it at the pick up time. We shared everything with our second R.V. and used the things that we had from home. The message that we can buy something reached us a little bit late, because on the icefield Highway is no Walmart an no cell Phone...
But our adventure with the R.V.s was great and we had a lot of space in our large saver 6. The second was an saver 4.

2026年8月24日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your wonderful feedback! We are so pleased to hear that your pick-up and drop-off were smooth and that our team was friendly and helpful. We truly appreciate you highlighting the convenience of our German-speaking booking process. We sincerely apologize for the missing linen kit and towels in one of your RVs and understand the difficulty of resolving this on the Icefield Highway. We're glad to hear you still had a great adventure with ample space in your RVs!

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