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We provide premium quality US Hand Crafted Candles and Candle accessories, at warehouse prices, with friendly customer service. We provide some of the largest selection of scented and unscented candles of all shapes and sizes for an assortment of customers and friends and for so many different events. We know you will love our customer centered attitude and most of all, our beautiful and plain awesome candle products - from tapers to pillars to tins to jar candles!
Very happy with the service and quality of your products, well boxed too, everything arrived in perfect condition, However, the scent Honeysuckle, while floral, doesn't smell anything like honeysuckle to us, I even went out to our bush just to make sure, that was the only issue...I'm sure we'll order again!
Howard Merrow
This was my first order and I am so very pleased. I purchased a selection of votives and they all were delivered in excellent condition and were shipped very fast. I have burned quite a few already as I light candles every day. They burn well and cleanly. I am very happy with my purchase and will be back for more.
I received my candles in boxes that were packed securely which is very important with glass jars. I have never had any candles arrive broken and I've had 3 large orders in the last year from Candles Wholesalers. The candles are awesome. The pumpkin pecan waffle and maple sticky buns smell so good you think someone is cooking. I like all the candles I have purchased so far and I must say that everyone I gave a candle to as a gift has raved about the smell (scent) that these candles produce and were very happy to get them. The price of the candles is more than fair for large 70 oz Montana jar candles that I buy and if you order as many as I do you get free shipping. I highly recommend Candles Wholesalers.
I tried to contact customer service and have gotten no response. just wondering where my order is????????
Candles Wholesalers からの回答
Hi Sean,
Your order was updated on Aug 17th with the tracking number.
1) You received an email when your tracking number is added.
2) You can login to your customer dashboard and click into the order to check your tracking number.
3) We replied to your email inquiry on the 20th of Aug with a reply explaining the above along with the tracking number.
You need to check your spam box for our emails and whitelist our emails so they land in the correct place and so that you can actually see them.
Candleswholesalers.com
Support
I have been purchasing candles from "Candles Wholesalers" for about 2 years now. The candles have all been great and the prices are almost unbeatable! Have had some issues with delivery times in the past, but received this order within 4 days! Fantastic!!! H. Johnson
Sent me the wrong colors. Then pretended the box was bigger then the actual picture I sent them to show the size of box and candle package. As if there was a magical bottom to find the rest of the candles. Never shopping here again. Not even wholesale price.
Candles Wholesalers からの回答
This customer ordered 1 set x of the 10 Inch Tapers, unscented, of 6 various colors.
The customer believed they ordered "12 candles" per set - despite the listings clearly stating the products are sold by PER PAIR.
https://candleswholesalers.com/shop/10-inch-black-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-forest-green-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-burnt-orange-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-light-blue-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-red-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-white-tapers-unscented/
When pointed out to the customer, the customer continued to iterated that they expect to receive a DOZEN per set.
## Conversions are attached below: ##
On 2021-07-12 12:15 p.m., Teofil Brank wrote:
Send me my correct color order.
On Sun, Jul 11, 2021, 9:08 PM CandlesWholesalers - Support -hello@candleswholesalers.com- wrote:
Your order were for:
https://candleswholesalers.com/shop/10-inch-black-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-forest-green-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-burnt-orange-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-light-blue-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-red-tapers-unscented/
https://candleswholesalers.com/shop/10-inch-white-tapers-unscented/
Where do you see 12 candles or "Dozen" in the listing. It literally states:
SOLD BY
Per Pair
Jason
Support
Candles Wholesalers
E: hello@candleswholesalers.com
W: http://candleswholesalers.com
F: www.facebook.com/candleswholesalers
On 2021-07-12 12:02 p.m., Teofil Brank wrote:
- You are blind. Scroll to my order and you will see I ordered one dozen candles of 6 different colors. If you can count, that's 60 candles. My receipt will show that. I didn't 37 dollars for this order. I didn't order only one pack. I want to speak to your supervisor over the phone. What is the contact info?
-
- On Sun, Jul 11, 2021, 8:56 PM CandlesWholesalers - Support -hello@candleswholesalers.com- wrote:
-
- Hello,
-
- You need to OPEN the packs like we said. Check your own order. You did not order 6 DOZEN candles, you ordered 6 Candles which come in PAIRS. We sent you by mistake, a box of a DOZEN candles.
-
- You received 2 packs.
- - 1 Pack of a DOZEN (12 PC) 10 Inch Forest Green Tapers (even though your order was for a PAIR)
- - 1 Pack of the other Tapers - which come in PAIRS (2 PC)
-
- We actually sent you a pack of the Unscented 10 Inch Forest Green Tapers - instead of a PAIR, which was what you ordered. We sent you a box of a DOZEN by mistake. So we actually sent you more than you ordered. The other items are as you ordered, which come in PAIRS.
-
- The other candles are in one of the packs, under layers of thin cardboard. We're not going to request you to send back the DOZEN since that was our mistake.
-
- Jason
-
- Support
- Candles Wholesalers
- E: hello@candleswholesalers.com
- W: http://candleswholesalers.com
- F: www.facebook.com/candleswholesalers
No issues with the product and thankfully the customer service team came through for me as it took nearly 3 weeks to fulfill my order -- the candles arrived barely 48 hours before my event which added unneeded. The fulfillment timeline definitely left something to be desired.
shipping cost are ridiculous over priced on shipping i took my order to ups to weigh and price you were not even close to what other people charge
I am just delighted with my order. Thank you so much for great packing and a quality product. I’ll be ordering again!
I am so happy I found Candlewholesalers.com. I buy a lot of candles and I was ordering them from Amazon until I decided to do a web search to see if I could find a better deal. Well, I found it! Not only was the pricing better, but the quality was greater as well. Instead of getting the 10 hour votives I usually get, I was able to get the larger 15 hour burn candles for a better price.
-I could not be happier!
Good prices, good selection of sizes and scents. The scents are delightful!
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