I just wanted to thank you all for writing your honest opinion about this company. I was about to place a large, first time order when I noticed upon almost fulfilling the order, the unrequested ice... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They got me once, but never again. This company is a sham. They sell expired candy, but don't mention it anywhere on their website. They mandatorily charge you $8 for an ice pack and an insulated bag... もっと見る
I have ordered multiple times from this company. Never had an issue I needed to contact customer service about. This last ordered contained chocolate. It arrived as a melty mess. None of it was salvag... もっと見る
I've read reviews about damaged packages, and delivery to the wrong address. That is a carrier problem, not theirs'. For my first order, the delivery took longer than expected. I called and left a mes... もっと見る
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
NOT REAL CHOCOLATE
I ordered white chocolate melting wafers made with sugar, cocoa, nonfat milk, milkfats, soy lecithin. What I received has sugar, palm kernel oil, whey powder. No cocoa at all. I've written and tried chat. I'll print their response, if I get one.
ZERO Customer Service That Can READ!
This company outsources product from unknown, questionable sources. Licorice advertised as "Australian" was sourced from a company in NY, with no disclosure of origin. The product was subpar with an undesirable aftertaste.
I contacted customer service, and they required a picture?!?! I responded that it was a "taste" problem, not a packaging problem, but they insisted on a pic. Just don't. Third world support isn't worth the hassle you will encounter from their fake products.
If you like Melted Candy
Candy arrived melted with a skimpy gel pack in 90 degree weather. They suggested putting this drippy mess in the refrigerator when I complained and that was their response
Product Melted, Company does not make good
i have told you and showed you pictures of your product that was liquified after delivery in the 95 + degree heat. What did you think was going to happen to your chocolate bar product? I did not expect such a delay in arrival, and I expected you to take 'due care' and make sure it arrived in good condition. Now, you tell me to refrigerate your product and in 'many' cases the shape and texture return? At best, after taking up my time, and paying your overpriced cost, you will 'grant' me a 30% refund?
You lack of courtesy and professionalism are the reason i will never shop with you again.
BEWARE!!!!
They had a special on individual caramel macchiato creamers. This was my first time ordering from the company and as a small business owner, I was excited to find them. I received my items in a EXTREMELY HOT aluminum bag with ice packs that were completely melted. I opened one of the creamers and it had a bad smell. I notified the company but the agent (Fernando) only offered a 25% refund - which would not even come close replacing the product or the money I spent. I told them to keep the “refund”. They definitely lost my business.
Item was received damaged
Item was received damaged. Fernando, whom was the customer service agent I dealt with was horrible. He refused to help me resolve this matter by letting me, return the item for refund or replacement. The items arrived in a crushed box and were melted. The items were immediately brought inside so they must have been left in warm elements or on a truck all day as the include ice pouch was warm as well. Very disappointed in the lack of customer service and inability to resolve a simple issue without many hoops to jump through. Even after sending them pictures and doing as they asked I was told my return was denied and the issue was closed. The agent-Fernando also stated I threatened and intimidated his business after I expressed my displeasure stating I would write a detailed review and post to my followers and let them decide. Sadly I will never do business with this company again. Look around online at their reputation. Buyers BEWARE
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