CanvasCamp レビュー 1,223

CanvasCamp からの回答

2025年3月12日

Thank you so much for your fantastic review! We're thrilled to hear that you had a very good shopping experience and that our team member provided excellent service.

It's great to know that your product arrived quickly and carefully. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.

Thank you once again for your kind words and support!

Best regards,
The CanvasCamp team

CanvasCamp からの回答

2025年2月26日

Thank you for your feedback. We truly appreciate you taking the time to share your thoughts with us.
We will promptly inform our colleague in your area to reach out to you as soon as possible. Your satisfaction is our top priority, and we're here to assist you with any concerns or questions you may have.
We value your input and look forward to providing you with the best possible service and support.

CanvasCamp からの回答

2024年12月17日

Thank you for your feedback! We're happy to hear that setting up the tent was more convenient for you. Enjoy your upcoming outdoor adventures!

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your feedback! We're glad to hear that you found the tent well-built and high-quality. We hope it will serve you well at any event!

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年11月4日

Thanks for your great review! Great to hear you are enjoying your Sibley 400 Pro and that you like the cotton canvas and PVC floor. We appreciate your comment about drying the tent. Enjoy your future camping trips and thanks for choosing CanvasCamp!

Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you so much for your kind feedback! We're happy to hear that our phone support and the quick shipping and delivery were helpful to you. We appreciate your trust and are here whenever you need us!
Sorry for the late reply, some reviews slipped through the cracks, but they are no less appreciated.
Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年5月22日

Thanks for the nice review!
We also can't wait for you to use the tent in the great outdoors!

Thanks for keeping the camping spirit alive,
Team CanvasCamp

CanvasCamp からの回答

2024年5月22日

As fast as Amazon?
that is indeed worth a mention ;)

Thanks for the support!
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your feedback, and we’re truly sorry to hear about the issues with the pipe bag and the condition of the tent poles. We understand how disappointing this must have been, especially after receiving good service throughout the order process.

Rust or corrosion on the poles is definitely not acceptable, and we take this matter seriously. We recommend reaching out to our customer service team so we can assist you in resolving this issue and, if necessary, replace any affected parts. (if you haven't done this already off course).

We appreciate your kind words about our staff, and we will work to ensure that the quality of the products meets the high standards we aim for.

Thank you again for bringing this to our attention, and we hope to assist you in making things right.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your review! We're glad to hear that our solution helped you tackle the challenge of setting up guy ropes in a narrow space. We always aim to make the setup process as easy as possible!

Please feel free to let us know how we can do better.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年2月5日

ご意見ありがとうございます。 間もなく開設される新しいウェブサイトにそれを組み込むよう努めます

CanvasCamp からの回答

2024年12月17日

Thank you for your review! We're delighted to hear that the order and shipping process went smoothly and quickly for you.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your review! We're glad to hear that you were satisfied with our responses and the quick delivery. We completely understand your 4-star rating since you haven't had a chance to use the product yet. We hope you enjoy it once you do!

Please feel free to let us know how we can do better.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your feedback, and we’re truly sorry to hear about the issues you’ve experienced with the flysheet. It’s certainly not acceptable for the tent to suffer damage so quickly, especially after just a few days of use. We understand how frustrating this must be, and we appreciate you bringing this to our attention.

We recommend reaching out to our customer service team (if not done so already) so we can assist you with any concerns and help with replacements or repairs if needed. We’re committed to resolving this matter and ensuring you have a positive experience with our products.

Thank you again for your feedback, and we hope to assist you soon.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

We're so glad to hear you're enjoying your full cotton tent! It sounds like it really exceeded your expectations, especially with its great heat insulation and the ability to withstand heavy rain. We’re also excited to hear you're planning to use it for winter camping with a stove – it’s such a versatile option.

Thanks for the helpful tip for those debating between models – we agree, the ProTech is a great choice for better ventilation and comfort, especially in hot and humid climates.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers, Team CanvasCamp

CanvasCamp からの回答

2024年12月17日

Thank you for your review! We're glad to hear that the UV-cut cover is helping to protect your tent from UV rays and prevent fabric degradation. It's great to know it's working as intended!

Please feel free to let us know how we can do better.

Sorry for the late reply, some of the reviews have slipped through the cracks.

Cheers,
Team CanvasCamp

CanvasCamp からの回答

2023年8月17日

ご利用いただきありがとうございます！
これからもアウトドアライフが豊かになるような商品をつくっていきたいと思います。
より安心してお買い物をしていただくために、ウェブショップの改善すべき点などございましたら〈info@canvascamp.com〉までご意見をいただけますと幸いです。

CanvasCamp からの回答

2023年8月17日

詳しいレビューありがとうございます！
結露がないだけでストレスフリーですよね。冬キャンプでももちろん天然素材の利点を発揮します。
あとは完全に乾かして収納していただき、末長くお使いいただけたら幸いです！

CanvasCamp からの回答

2023年6月26日

Hi!
Happy to hear that everything arrived so quickly!
Thanks for the nice review.

Many greetings from Belgium!
Team CanvasCamp

CanvasCamp からの回答

2023年6月26日

Hi,

Thanks for your honest review.

Have you already sent a photo to our customer service?
We believe this could be the problem of a faulty production.

You can always send a photo to info@canvascamp.com.
We can prepare you a new set if we see this is indeed a production error.

Hope to hear from you soon!
Team CanvasCamp