Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and... ãã£ãšèŠã
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Had to put one star as would not let me write a review otherwise. Worth zero stars. Total failure of service by your company after initial visit about 6 months ago. Chasing had no effect whatsoever... ãã£ãšèŠã
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The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The... ãã£ãšèŠã
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We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oi... ãã£ãšèŠã
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Caplor Energy designs and installs renewable energy systems for businesses, homeowners and communities. We pride ourselves on providing informed, objective advice with high quality products and installation by our experienced team. Our after-sales service ensures that customers are helped to apply for financial incentives and understand how their systems work. Caplor Energy is part of the wider Caplor Group which has evolved from a family farming businesses into four successful organisations based at Caplor Farm in Fownhope. Now being run by the third generation, Gareth and Ian Williams have developed a team of committed individuals who have taken their passion for a sustainable future to build four thriving organisations. Each organisation shares the same values of âInspired, Sustainable, Improvementâ
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Caplor Farm, HR1 4PT, Hereford, ç±³åœ
- 01432 860644
- info@caplor.co.uk
- caplor.co.uk
4.2
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Heat pump system fitting and service
Heat pump system fitted and serviced by Caplor. Knowledgeable, friendly professionals
2022幎2æ3æ¥
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Caplor Energy ããã®åç
Dear Laura,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
A waste of time
Perhaps this company offers a great service to some, but not me. It took lots of phone calls to get someone to come out to my house to quote for an air source heat pump. Once they were here they were rushed and promised to send someone to survey the house. I have had no contact since. If they were not interested in the job or thought the house was unsuitable I would have preferred them to say. I contacted them because a friend gave a recommendation. They have just wasted my time!
2022幎2æ3æ¥
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Caplor Energy ããã®åç
Dear Ruth,
Thank you for your review.
I have looked into the details, and I can see that we have not dealt with your enquiry to the standards that we expect. On internal discussion I have established that it was a case of human error that meant that the surveyor was not sent to you.
I can only apologise for this and as I say it does not meet the standard that we set ourselves.
If you would still like to explore an installation with Caplor, please do let me know via phone call or email to info@caplor.co.uk.
Once again, please accept my apologies.
Holly
Caplor Energy
Disappointing in every way.
I wanted to be pleased with my Caplor Energy Heat Pump installation, however my experience has been disappointing at every level.
The person who made the initial visit and quote did not really understand the product and specified a unit that turned out to be far too small. I wonder if the subsequent problems stem from Caplor trying to keep as close as possible to this original price?
The unit ultimately supplied was much lower tech than originally specified (bigger, less clever, but not too much more expensive). Communication during detailed design and planning stage was virtually non-existent. Despite informing them every time I called of my current phone number they insisted on calling an unused old number.
The installation was poor without any clear project management or oversight from Caplor (they use 3rd party businesses to do the installation). Despite a number of return visits the installation is still not right and I expect to make a claim under the MCS system.
My most recent email and telephone call have not been returned. They are a company I would never use again and could only recommend that others avoid them.
2022幎2æ3æ¥
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Caplor Energy ããã®åç
Dear Mr Bland,
Thank you for your review.
Please see below responses to some of the questions and points you have raised:
The person who made the initial visit and quote did not really understand the product and specified a unit that turned out to be far too small
- The Sales Manager assigned to your project has over 40 yearsâ experience in sales and nearly 5 years of experience in dealing with Air Source Heat Pumps.
In the first instance a quote is always based on the EPC. Secondary to that and following a technical visit from an Engineer and a Heat loss calculation changes are made as required. Options based on this were offered to you including the suggested cascade system, which you declined to have.
The unit ultimately supplied was much lower tech than originally specified (bigger, less clever, but not too much more expensive).
- As per the above, the pump change was due to the results of the Heat loss, however the Grant pump that was installed is equal to all of its competitors. The Operations Manager contacted you on 05/04/2021 to discuss this in detail along with suggested changes to the radiators to further improve the system.
Communication during detailed design and planning stage was virtually non-existent
- On confirmation of an installation the Operations team make a detailed phone call to all customers to discuss the project in detail along with the necessary processes. Pre-install email is also then sent to all customers confirming the phone conversation.
Despite informing them every time I called of my current phone number they insisted on calling an unused old number.
- We apologise for this. It was down to human error.
The installation was poor without any clear project management or oversight from Caplor
- Our records show that this project was managed in exactly the same method as all of our other installations and that at all times information was requested from us by the client we responded within 24 hours.
(they use 3rd party businesses to do the installation).
- We do use fully vetted and trusted partners on some of our installs. Our paperwork from quote stage onward fully shows that subcontractors may be used.
Despite a number of return visits the installation is still not right
- The Engineer has re-visited the installation on multiple occasions. In June 2021 two visits were made to deal with snagging issues that are expected with any installation.
In August 2021 a visit was made to rectify an issue with the external insulation which was caused by a bad batch of equipment.
In October 2021, as requested, the Engineer returned to site again to change the pump to a constant temperature.
My most recent email and telephone call have not been returned. They are a company I would never use again and could only recommend that others avoid them.
- The latest communication received has stated there is a leak on a radiator. This was forward to Aftersales and we informed that as we did not install nor change the heating circuit there would be charges incurred, however we were willing to assist in the issue.
At all stages of this installation we have followed our usual processes and communicated all information when requested.
Caplor Energy Team
Excellent PV installation
We had 9kW of solar panels installed just before Christmas. Caplor's work was excellent from start to finish, really nice friendly, helpful guys both in the office and on site. All working perfectly - thank you.
2022幎2æ3æ¥
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Caplor Energy ããã®åç
Dear Nigel,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
16kw&11kw LG ASH Pump.
16kw&11kw LG ASH Pump.
Thanks to a great company we have two heat pumps up and running.
Caplor team were fantastic and a pleasure to have them do the installation, which wasn't easy. A special mention to Craig and the two Sam's for their brilliant work and sensitivity when the family was here for the second week.
I fully recommend this Company for efficiency and reliability.
2021幎12æ17æ¥
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Caplor Energy ããã®åç
Dear Mr Janson,
Thank you for your review. We are pleased to hear that you are happy with the works provided.
Caplor Energy Team
I am surprised at 5 star rating
I am surprised at 5 star rating. I have had very poor after service and query replies.
2021幎12æ16æ¥
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Caplor Energy ããã®åç
Dear Mr Anderson,
Thank you for your review.
I am sorry you feel our after service and query responses have been poor. Please can I ask you to email in to energy@caplor.co.uk with your postcode so I can identify you on our system and look into the details.
Caplor Energy Team
Cracking job!
Just a quick note to thank you and the team for the quick and smooth installation. The guys onsite were great. Really friendly, helpful, and kept the place tidy. Cracking job!
2021幎12æ6æ¥
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Caplor Energy ããã®åç
Dear Chris,
We are pleased to hear you are happy with the works completed and thank you for taking the time to leave your review.
Caplor Energy Team
professional installers
having had green park power turn up and make a complete mess and ordered to leave the site ,it was with trepidation that i commisioned caplor to install a solar system .Well rich and pete who installed the panels did a fab job with none of the previous problems the other company encountered ( wonder why ),nothing but praise so far for caplor
2021幎12æ2æ¥
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Caplor Energy ããã®åç
We are pleased to hear you are happy with the works completed and thank you for your review!
Caplor Energy Team
I contacted Caplor
I contacted Caplor , set up an appointment, man came, spent 3 hours and heard nothin since. He didnât even have a cup of tea. Until this reminder I thought Caplor had ceased to exist. Maybe they read these reviews?
2021幎12æ2æ¥
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Caplor Energy ããã®åç
Dear Mark,
I am sorry to hear you are unhappy with the service we provided.
So I can look into the details, please may I ask you to send an email to energy@caplor.co.uk.
Thank you
Holly
Caplor Energy Team
Very good service at a difficult time
Had solar PV cells installed in June. Iâd had a solar system on a previous property so I knew what was involved. A reasonable price was quoted, with several options. We decided on the solar boost system to power the immersion heater. There were several delays, but the work was done quickly on the agreed day, and itâs a neat job. Unfortunately the installers forgot about the solar boost and had to return another day to fit. The system has been working well so I have no complaints.
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Frank,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
this local company has providedâŠ
this local company has provided excellent service reliable contact and punctual
we now have used this company three tims and happy to continue using them again
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Customer,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
Great efficient service and thumbs up for solar panels
Great efficient service; tidy and unobtrusive installation; pleasant, personable and hard working workers. Very pleased with the overall result. Enjoying using the clean energy produced.
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Jackie,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
Air source heat pump into a challenging cottage
Caplor have installed an air source heat pump in our old quirky cottage beset with ancient plumbing, variable calibre pipes and uneven masonry.
Grant and Ryan have done a fantastic job, overcoming all these obstacles, and creating a system that works very well. They respected the property, left no mess, and put in many extra hours to get the job done, with good humour and not a word of complaint. Ours was a difficult install, successfully completed.
I recommend them highly
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Patrick,
Thank you for your review. We are pleased to hear you are happy with the work completed by Grant and Ryan. I shall ensure this is passed on to them.
Caplor Energy Team
The service I have received so far
The service I have received so far, being listened to through all the concerns I raised, and holding to timings, has been excellent, and, the panels are to be fitted in January so I have yet to discover how that experience is.
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Debbie,
Thank you for your review. We are pleased to hear you are happy with Caplor Energy so far.
Caplor Energy Team
Iâm very pleased with my business withâŠ
Iâm very pleased with my business with Caplor Energy. They installed my solar panels five years ago and this year they carried out a service and cleaning. Very satisfied with my help from a good local business.
2021幎12æ1æ¥
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Caplor Energy ããã®åç
Dear Patricia,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
We are running our car on solar power!
Having a smart wall charger fitted was the second excellent job carried out by Caplor. Darren was conscientious and took time to explain how to operate the charger. He also updated some of the ancillary equipment in our meter box. Thank you all again.
David and Hilary. Malvern
2021幎11æ9æ¥
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Caplor Energy ããã®åç
Dear Mr and Mrs Prosser,
Thank you for your review - we are pleased to hear you are happy with the completed works.
I shall pass this onto Darren.
Caplor Energy Team
I have only dealt with Caplor as far asâŠ
I have only dealt with Caplor as far as getting a quote and we actually chose a cheaper supplier but the Caplor servvice including the information provided by Clive was excellent. We would have hoped for a site visit but the firm seemed rather busy with enquiries and they found out what they needed to know online.
2021幎11æ6æ¥
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Caplor Energy ããã®åç
Dear Barry,
thank you for your review. I shall pass this onto Clive and if we can be of assistance for any further enquiries, please let us know.
Caplor Energy Team
Professional and Efficient Experience
Caplor installed a solar pV system at our cricket club in 2019 after a professional and efficient quoting process.
The aftercare has been excellent whether it be in regards to performance monitoring or advice and quotations on future renewable energy developments.
2021幎11æ5æ¥
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Caplor Energy ããã®åç
Dear Rob,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
Delighted
We booked Caplor Energy to fit solar panels to our house over 12 years ago and are still delighted with
their work and efficient fitting of everything. As we are now in credit with our fit company, we would highly recommend Caplor Energy.
2021幎11æ5æ¥
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Caplor Energy ããã®åç
Dear Dennis,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
Excellent knowledgable service so far.
2021幎11æ5æ¥
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Caplor Energy ããã®åç
Dear Colin,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team
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