Car Planet レビュー 

Extremely disappointing and misleading experience -avoid!

I am extremely disappointed with the way we have been treated by this company.

Firstly, they carried out a hard credit check without our knowledge or proper consent. We only found out when we checked Experian and saw that our credit score had been affected. This is completely unacceptable and shows a serious lack of transparency.

Secondly, they took £500 from my husband as a deposit. When we made it clear that we were unhappy with the interest rate being offered, both the colleague we were dealing with and the manager explicitly told us that the £500 would be refunded.

Since then, we have repeatedly called and chased them regarding our money, but our calls are being ignored and the £500 still has not been refunded. We should not have to keep chasing them for money that we were clearly told would be returned.

On top of all of this, we were kept there for the entire day. We watched people come and go while we were left waiting around, which was a complete waste of our holiday and our valuable time. The way we were treated throughout the day was extremely disrespectful and unprofessional.

The whole experience was stressful, frustrating and completely unacceptable. We went there expecting a straightforward and professional car-buying experience, but instead we left feeling ignored, misled and badly treated.

I would never trust them again to buy a car — especially not the Watford branch. In our experience, the promises made by the staff and management were not honoured, and we were left chasing them for our money. A complete lack of honesty, transparency and professionalism.

Think twice before dealing with this branch.

Thank you, Ahmad safaye from after sales , for your hard work. It is clear that you genuinely care about helping customers, and your efforts are greatly appreciated.

The staff were all very helpful. From reception staff always checking if everyone had been seen, to the sale assistants.
Very accommodating and always doing the best for you.

Very bad service, poor customer service terrible service after sale is done sold me a number plate and received a different number plate. Sale person Edu has attitude is rude and arrogant. Jordan rather argue then do his job.. would never recommend to anyone don’t ever use Car plant

CAR NOT CLEANED PAPERWORK NOT READY , WAITED 3.5 HOURS FOR HANDOVER , REPAIRS NOT CARRED OUT CORRECTY CAR TO GO BACK AND BE WORKED ON ,SPARE KEY NOT CHECKED AS DOES NOT WORK ,

I took my boys along as they were excited about buying a new car. The salesman was engaging, polite and conversational during the test drive.
When I agreed that I wanted to buy the car, I was given a tour of the optional extras I could purchase, but the hard (and I mean hard) sell was on the warrenty which started at well over £1000 per year (elsewhere I've managed to get this around £500).
If you want to part exchange a vehicle they will offer you something ridiculously below the market value, for me this was £1500 below (on a £5,000 car) and miraculously when I moaned for an hour it increased to the minimum value. The salesman said he'd really worked hard for me to get that (bulls**t).
On the evening I was due to pick up the vehicle I waited an hour before I yelled into a crowded room to get some attention, along with the other 8 people waiting. This was at 19:50 whe the garage shuts at 21:00. I eventually left at 21:20 after the most amount of paperwork I've ever seen.
I made the grave mistake of not doing a final check of the vehicle and missed that the charging lead was missing. So far I have sent 12 messages, called 3 times and in spite of all the promises have not seen a replacement for the missing lead.
In my opinion, buying a car should be a pleasure and on the whole, I did not enjoy this experience.
When the time comes to replace my car I will avoid the car supermarkets and head to a local garage.
I would like to add that the young lady behind the reception was extremely helpful, polite and the best thing about Car Planet Watford.

They just sold me the car
Few item was damage they said we will change no body chase back

Staffs are very friendly and professional.

⚠️ Very disappointing experience with Car Planet

I purchased a 2019 BMW 530e from Car Planet on 3 August 2026. Within just 24 hours of purchasing the vehicle, serious Drivetrain and Electric Drive faults appeared on the dashboard, including reduced power.

I contacted Car Planet immediately to report the problem. I was also promised a courtesy vehicle, but this was not provided. I was left without transport and unable to get to work.

Despite contacting Car Planet and sending formal emails, I have received no written response regarding my complaint or the rejection of the vehicle.

I am extremely disappointed with both the condition of the vehicle and the lack of after-sales support. I purchased the car from a dealer expecting it to be reliable and fit for purpose, not to develop serious hybrid/drivetrain faults within 24 hours.

I have now formally notified Car Planet that I am rejecting the vehicle and have also contacted the finance company.

I hope Car Planet management will finally respond and resolve this matter properly.

Car Planet, I am still waiting for your written response and urgent action.

I had an extremely disappointing experience selling my car to Car Planet. Based on my personal experience, I found the whole process very difficult to trust, and I would strongly advise anyone considering selling their car to them to get several other valuations before agreeing to anything.

I was initially given a very attractive valuation of around £23,900. However, when they came to inspect the car, they started highlighting extremely minor issues, including a tiny 1 mm chip that was almost invisible. They also claimed that there were problems with certain functions of the car. When I demonstrated that those functions were actually working, I was then told that although they appeared to work, their computer was showing issues and that repairs could potentially cost a significant amount.

This was particularly frustrating because my car had been extremely well looked after and was in excellent condition for a used vehicle. I regularly drove long distances without any problems whatsoever.

Despite this, they initially tried to reduce their original valuation by approximately £2,500. After a lot of discussion and negotiation, they improved the revised offer, and I eventually accepted £22,800.

I was considering waiting for my Motorway auction and specifically mentioned this during the discussion. I was discouraged from doing so and was told that Motorway would probably offer me less. As this was my first time selling a car in this way, I became confused and unfortunately made the decision too quickly.

What happened afterwards was particularly disappointing. The following day, my Motorway auction produced an offer approximately £1,000 higher than the amount for which I had sold my car to Car Planet. I deeply regretted not waiting just another 24 hours.

My advice to other sellers is simple: do not make a rushed decision. A high initial valuation means very little if it is substantially reduced after inspection. If you are told that your car has expensive faults, ask to see exactly what has been identified and consider getting an independent opinion before accepting a large reduction.

Get quotes from Motorway and other buyers, allow the auction process to finish, and compare the final amounts before handing over your vehicle.

This review reflects my own experience. Unfortunately, I was extremely unhappy with how the valuation changed and how the process was handled. I would not sell another car to Car Planet, and I cannot recommend them based on my experience.

The buying process was really easy, and Hassan was a massive help in making sure any questions about the car and general process were answered.

Tiffany Cain was fantastic with open and honest answers and made my purchasing experience a real pleasure. She went through everything I could not have asked any more.
It would be a pleasure dealing with Tiffany again.
Also Ali Lilo sorted out the final purchase particulars quickly explaining all elements. As i was unable to sign on my phone he sent it to my e-mail account to sign at home. Thanks to both of them.

Hassan from the Barnet branch made my experience a great one.
He was very professional, polite, confident in his craft, which made me feel comfortable throughout the process of purchasing.
Carplant is training there staff well, judging by Hassan and also picking people for the job with the right attitude.

My review 6/8/26
Firstly I stand by my review in its entirety as being true
My daughter was not given back her licence the sales person had taken it and did not return it and as I said it took many calls and emails and it was over 2weeks before she received it back.
Customer Relations Support said in a email ' It is the customers responsibility to ensure they retrieve everything from the showroom '
and stated You , my daughter had lost it maybe it should be that your company should take responsibility to sure they RETURN all of the customers property before they leave there showroom
D Eddleston

DISSATISFIED

After many emails confirming the car would be valeted as the car and seats were filthy on the test drive, I came to collect the car and it hadn’t been done. Upon collection The sales lady that took over the same said “well it’s a second hand car what do you expect”

They offered to reimburse me £25 for a valet which I have not seen yet and as a valet cost £60-£100 it has hacked me off.

I noticed the heater panel control system was broken on test drive. They replaced it, great, however the mechanic scratched and dented the dash with his trim tool whilst replacing it.

The salesman said he’ll talk to after sales and get it sorted, that was 5 days ago I’ve heard nothing.

It had no fuel, they topped it up, all good.

The ac needed re-gassing and I think it’s been done.

I got the feel that I was just a number, get rid of him, earn the money/commission. The car was good value, I know it wasn’t a lot of commission for the sales team but the car was a lot of money for me.

Now I need to pay more for a valet for the seats and a trim repair company to repair my dash as it’s going to be used for learner drivers so it has to be clean and tidy and in good condition!

Would be good if they contacted me to sort this out but I doubt they will.

Very thorough with the whole buying experience. Allan was great with a literal step by step guide .

Really helpful staff, Janu made the process really smooth and easy to go through. Would highly recommend this.

To be honest the 4 star rating is a bit unfair, it would have been 5 star if you were closer. All the staff were very helpful and a special note should be made for 'Noah' ! No pressure, no silly sales pitch , I told him what I was after he showed me what was available and was just a really nice guy! Coffee was pretty good too 👍

I wouldn’t buy from this bunch again. In total I was at this place for over 4 hours over 2 days. The process of trying to buy a car, is tedious and painfully slow. I was ready to just leave the purchase of the car and just go. They will push all the extras on you and try to get you to take a loan if you’re a cash buyer. The sales office is cramped and noisy with music also being played loudly. I’m partially deaf and struggled to hear what was being said.
The car I chose had a flat tyre and was told they’d get a new tyre fitted. Picking up the car the following week, the tyre looked okay, by time I got home, it was flat and was down to 4 psi. Why lie and say it had a new tyre, it was obviously pumped up to get me home. That action spoke volumes to me and will never give my money to these people again!
I’ve had to spend £200 on a new tyre as the one on the car was dangerous and actually had a split in it!
Don’t believe the good reviews, they got this review removed from google reviews!

Very professional at what they do and very helpful.