Extremely bad experience. Unfortunately the company dont care about insured persons at all. Hot line is useless. Wherever you call them you l got different answers for the same question. Once I calle... ãã£ãšèŠã
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Ich habe die Auslandskrankenversicherung fÃŒr meinen dreimonatigen Aufenthalt auf Kreta abgeschlossen. Nach einer Verletzung konnte ich sorgenlos vor Ort zu einem Privatarzt gehen, der mich behandelt... ãã£ãšèŠã
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Am 1.8.2024 kam mein Schwiegersohn, der mit der Familie (wohnhaft in USA) bei uns (Eltern) einen 5 wöchigen Heimaturlaub verbrachten, unerwartet ins Krankenhaus. Alle angefallenen Kosten (Krankenhaus... ãã£ãšèŠã
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Ich bin erschÃŒttert. Nach einem !!! klingeln war ein freundlicher, kompetenter Ansprechpartner am Telefon. Ich hatte mit einer lÀngeren Warteschlange gerechnet und noch nicht mal meine Vertragsnum... ãã£ãšèŠã
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Die Care Concept AG mit Sitz in Bonn ist seit 1999 Partner fÃŒr internationale Krankenversicherungen im Ausland. Der Schwerpunkt des Angebots liegt im Bereich Krankenversicherung fÃŒr kurz- bis mittelfristige Aufenthalte fÃŒr AuslÀnder in Europa, Deutsche im Ausland und Reisende weltweit. Das Unternehmen bietet Versicherungslösungen fÃŒr GeschÀftsreisende, Expatriates, SprachschÃŒler/innen, Studierende, Saisonarbeiter, Au-pairs und Privatreisende. Bausteine wie Assistance, Haftpflicht- und Unfallversicherung runden das Angebot ab. Derzeit beschÀftigt das Unternehmen rund 115 Mitarbeiterinnen und Mitarbeiter, davon aktuell acht Auszubildende. DarÃŒber hinaus betreibt die Care Concept AG ihre Tochtergesellschaft âCare Concept Consulting & Servicesâ in Shanghai. 2022, 2023 und 2024 wurde das Unternehmen mit dem âkununu Top Company Awardâ ausgezeichnet und ist damit unter den am besten bewerteten Arbeitgebern auf kununu.
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Am Herz-Jesu-Kloster 20, 53229, Bonn, ãã€ã
- +49 228 977 35 - 0
- feedback@care-concept.de
- care-concept.de
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Extremely bad experience
Extremely bad experience. Unfortunately the company dont care about insured persons at all. Hot line is useless. Wherever you call them you l got different answers for the same question. Once I called and the person even told me that Im not insured by them. Great! Moving from student contract to after graduation one took more than 2 months. At one point I had no more energy to communicate with this company anymore and went to a social worker, who was surprised and angry all the time he tried to get any information from them. Cause its was not really possible. Also few times my invoices was not fully covered, even it was test prescribed by ma haus doctor. At my hausarzt praxis everyone was shocked when I showed that the blood test will not be covered even I had a tarif with 100 pr coverage. And the reason was absolutely absurd. Witch noone in praxis could understand. So all my experience is just a lot of nervous and I m happy to move to different company.
2025幎11æ1æ¥
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Absolutely loved the service
Absolutely loved the service! The response was quick and awesome. Great experience overallâhighly recommend!!
2026幎2æ2æ¥
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Care Concept AG ããã®åç
Dear Customer,
thank you very much for your great feedback! Weâre happy to hear that you had such a positive experience with our service.
Kind regards
Your Care Concept Team
They don't care about new customers
I applied for a Care Concept Blocked Account. They said they would open the account within one business day, but it has now been three days and they havenât responded to any of my emails. On top of that, their email address doesnât seem to work. I receive an automatic message saying the address is invalid.
2026幎1æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
thank you for your feedback, and weâre sorry for the inconvenience you experienced.
There were temporary delays on the side of our service provider, which may have affected processing times. According to our records, the confirmation should have already been sent to you.
If you still havenât received it or have any questions, please feel free to contact us again so we can check this for you.
Kind regards
Your Care Concept Team
Unkomplizierte Auslandskrankenversicherung
Ich habe die Auslandskrankenversicherung fÃŒr meinen dreimonatigen Aufenthalt auf Kreta abgeschlossen. Nach einer Verletzung konnte ich sorgenlos vor Ort zu einem Privatarzt gehen, der mich behandelte. AnschlieÃend lief das Einreichen der Dokumente total unkompliziert - im Portal einfach das Foto des Arztberichts und der Rechnung aus der Apotheke hochladen. Etwa eine Woche spÀter habe ich das Geld schon zurÃŒckerstattet bekommen - ohne weiter etwas tun, einreichen, begrÃŒnden o. Ã. zu mÃŒssen.
Das Portal ist zudem ÃŒbersichtlich aufgebaut und einfach bedienbar.
Daher finde ich den Monatsbeitrag vollkommen gerechtfertigt. Jedes Mal wieder!
2025幎8æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Lieber Kunde,
vielen Dank fÃŒr Ihre ausfÃŒhrliche und positive RÃŒckmeldung!
Es freut uns sehr, dass Sie sich wÀhrend Ihres Aufenthalts gut abgesichert gefÌhlt haben und die Abwicklung fÌr Sie so unkompliziert verlief. Schön zu hören, dass auch unser Portal fÌr Sie gut nutzbar war.
Viele GrÃŒÃe
Ihr Care Concept Team
Achtung ! Nicht zu empfehlen!
Absolute Zeitverschwendung und nicht zu empfehlen. Die Zeit einen Antrag auszufÃŒllen kann man sich sparen!
2025幎11æ24æ¥
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Care Concept AG ããã®åç
Lieber Kunde,
vielen Dank fÌr Ihre RÌckmeldung. Es tut uns leid, dass Sie unzufrieden mit dem Ablauf waren. Aus DatenschutzgrÌnden können wir hier nicht auf Details eingehen, klÀren Ihr Anliegen aber gern persönlich.
Wenn Sie möchten, schreiben Sie uns bitte an feedback@care-concept.de
oder rufen Sie uns an â wir schauen uns den Vorgang dann gemeinsam im Detail an.
Freundliche GrÃŒÃe
Ihr Care Concept Team
They charged me for an insuranceâŠ
They charged me for an insurance service I didnât use, even though I canceled it on the same day, and theyâre not refunding it. Itâs definitely fraud.
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
thank you for reaching out to us.
We would like to inform you that your contract has already been cancelled and the refund has been initiated â the amount should appear in your account within the next few days.
At the same time, we kindly want to clarify that we must firmly distance ourselves from the accusation of fraud. You submitted multiple applications, and unfortunately not all of them were cancelled. The cancellation confirmation you received referred to a different contract. Nevertheless, we are sorry for the confusion and any inconvenience this caused.
If you have any further questions, please do not hesitate to contact us by phone or at feedback@care-concept.de. Due to data protection, we are happy to explain all details to you personally.
Kind regards
Your Care Concept Team
Alles immer glatt glaufen
Alles immer glatt glaufen, hab auch schonmal was eingereicht und wurde anstandslos bezahlt.
2025幎10æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Lieber Kunde,
vielen Dank fÃŒr Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem Service und der Leistungsabwicklung so zufrieden sind.
Freundliche GrÃŒÃe
Ihr Care Concept Team
I experienced the most ridiculousâŠ
I experienced the most ridiculous corporate service of my life with this company. The company operates with insufficient staff. They cannot keep up with customers. When they cannot complete a simple policy extension within two working days, they respond by saying that things move slowly in Germany and you should be prepared for it to take two to three weeks.
For the first time in the past decade, I have encountered such a delay with the travel health insurance I have repeatedly purchased in four different countries.
2025幎10æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
weâre sorry to hear about your negative experience and would like to review your case in detail.
However, in our documented correspondence, we could not find any statement suggesting that âthings move slowly in Germany.â
Due to a temporary high workload, the processing of your request unfortunately took three working days.
Please feel free to reach out to us at feedback@care-concept.de so we can clarify the situation together.
Kind regards
Your Care Concept Team
Flexibility and collaboration
Proper guidance, proper follow-up, and proper responsiveness
2025幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you for your feedback! We're pleased to hear that our guidance and support met your expectations.
Best regards
Your Care Concept Team
Wenn es drauf ankommt sind die auch daâŠ
Wenn es drauf ankommt sind die auch da !
Einfach nur TOP ððœ
Viele GrÃŒÃe
2025幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Lieber Kunde,
herzlichen Dank fÃŒr Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserem Service so zufrieden sind.
Viele GrÃŒÃe
Ihr Care Concept Team
Care Concept AG ããã®åç
Dear Customer,
Thank you for your kind words! We're very glad you had a great experience with us.
Best regards
Your Care Concept Team
It isn't compliant with German insurance regulations
Unfortunately, everything is fine, except that when I tried to change my public insurance to Care Expatriate, I found that the service isn't compliant with German insurance regulations regarding permanent private insurance.
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you for sharing your experience. Care Expatriate is designed as a travel health insurance plan and does not replace a permanent private health insurance required when leaving the German public system.
We do offer suitable comprehensive health insurance plans â please feel free to contact us at feedback@care-concept.de.
Best regards
Your Care Concept Team
Highly responsive and customer-focused team!
Care Concept team is exceptionally responsive and takes into consideration the requirements and deadlines of their customers. Unlike my experience with other insurance companies, I managed to arrange the insurance and have all the documents ready for authorities within one working day. I expect that their service will be of equal quality during the contracted period.
2025幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Ms. Matic,
Thank you very much for your nice review. We are happy that our customer serrvice team could quickly and easily arrange all necessary documents you need for the authorities.
Sincerely,
Your Care Concept Team
Trotz dass mehrere Versuche benötigtâŠ
Trotz dass mehrere Versuche benötigt wurden, konnte das Problem gelöst werden. Der Kundenservice hatte immer ein offenes Ohr und half zÌgig mit Geduld. Danke
2025幎8æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Lieber Kunde,
vielen Dank fÃŒr Ihre RÃŒckmeldung und Ihr Vertrauen. Es freut uns, dass wir Ihr Anliegen klÀren konnten. Danke auch fÃŒr Ihre Geduld â das wissen wir zu schÀtzen. Wenn wir Sie kÃŒnftig noch besser unterstÃŒtzen können, sagen Sie uns gern Bescheid.
Viele GrÃŒÃe
Ihr Care Concept Team
100% satisfied with this experience!
Thank you, Ms. Wu, a very efficient, friendly and thoughtful officer! 100% satisfied with this experience!
2025幎7æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you for your kind feedback! We're very pleased to hear that you were fully satisfied with your experience. We will gladly pass on your appreciation to Ms. Wu.
Best regards
Your Care Concept Team
Very responsive for helping my healthâŠ
Very responsive for helping my health insurance for Visa.
2025幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you for your feedback! We're happy to hear we could support you with your visa-related health insurance.
Best regards
Your Care Concept Team
Quick response
2025幎7æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you for your feedback! We're glad you were satisfied with the response time.
Best regards
Your Care Concept Team
Great for expats
Great service for expats, clear and easy communication - really happy with the degree of coverage and level of care.
2025幎7æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Dear Customer,
Thank you so much for your kind feedback! We're delighted to hear that youâre happy with our service and support. Itâs great to know we could meet your expectations â especially when it comes to clarity and coverage.
Best regards
Your Care Concept Team
Care Concept AG ããã®åç
Dear Customer,
Thank you for your kind words! We're glad to hear that our team was responsive and helpful. Thatâs exactly what we aim for.
Best regards
Your Care Concept Team
Ihr Unternehmen ist sehr gut
Ihr Unternehmen ist sehr gut, weil Ihnen der Kunde und sein Kaufverhalten so am Herzen liegen.ðððð·
Ich bin Herzlichen Danke ÃŒber ihnenðº
2025幎7æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Care Concept AG ããã®åç
Lieber Kunde,
vielen Dank fÃŒr Ihre gute Bewertung hier auf Tustpilot!
Viele GrÃŒÃe
Ihr Team der Care Concept AG
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