CarGem are the WORST sales company I have ever dealt with. Got the vehicle sold and out the door fast enough, within days multiple issues pop up (bonnet sensor broken, gearbox/clutch problems, t... ãã£ãšèŠã
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Diren was amazing really good at his job he done me a really good deal on warranty and williams racing this guy really knows his stuff im.so happy im fully protected- p.s if you want a really good dea... ãã£ãšèŠã
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Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman se... ãã£ãšèŠã
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Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... ãã£ãšèŠã
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At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
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Manor Way, RM13 8RH, Rainham, è±åœ
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
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Diren was excellent amazing serviceâŠ
Diren was excellent amazing service very haply rv21
2026幎6æ24æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that Diren provided you with excellent service. Your comments are greatly appreciated and we look forward to serving you again soon.
Diren was really good at his jobâŠ
Diren was really good at his job helped me find the right car happy with his service hg20
2026幎6æ23æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Diren was able to help you find the right car and provide you with excellent service throughout the process. Your satisfaction is very important to us and we will be sure to pass your kind comments on to him.
We appreciate your support and hope you enjoy your new car.
Iâm Happy with the Lexus UX I got fromâŠ
Iâm Happy with the Lexus I got from Cargem, with Diren helping me sort out thing swiftly, Honestly impressed with his professionalism and Also one of their managers was super helpful (James). Great Guy. I will recommend to two good guys any day any time.
2026幎6æ5æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you're happy with your Lexus and Diren was able to assist you efficiently throughout the process.
We'll also be sure to pass your compliments on to James. Providing excellent customer service is something we take great pride in and it's wonderful to know that both Diren and James made such a positive impression.
Your recommendation means a lot to us and we truly appreciate your trust and support. We wish you many happy miles in your new Lexus and look forward to assisting you again in the near future.
Thank You,
CARGEM.
Diren was excellent thank you bj71
2026幎6æ3æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your feedback. We're delighted to hear that Diren was excellent and that you were pleased with the service provided. We will be sure to pass on your kind comments.
We appreciate your support and look forward to assisting you again in the near future.
Bought my 2nd car from Diren
Bought my 2nd car from Diren. Thank you for your service
2026幎6æ2æ¥
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CARGEM ããã®åç
Dear Stephen,
Thank you for your kind words and for choosing us again for your second car purchase. Your trust and support mean a lot to us. We wish you many happy and safe miles ahead.
Their team is completely uncoordinatedâŠ
Their team is completely uncoordinated with each of them providing different answers when you speak to them about the availability of cars. I called up every day for a week to ask when a car would be ready to view, each day a different person would give me a different day that the car would be available. When the car was finally ready and being brought to their showroom that day, i arranged to come and view the car within the hour, i was booked in and had to arrange substantial plans to ensure that i could travel a long distance to view the car with the view to purchase it on the same day. After rushing around to arrange transport and driving over an hour to get to their site, i got a call when i was 2 miles away to say they had since sold the car. Staff didnt really seem to care and had no common courtesy to their customer.
2026幎5æ30æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience.
Unfortunately, we have no record of this interaction based on the information provided in your review. We take customer service concerns seriously and would like the opportunity to investigate this matter further.
Please contact us directly with your name, contact details and any relevant information so that we can review the situation thoroughly and address your concerns.
We look forward to hearing from you.
Do not use this company throughâŠ
Do not use this company through Motorway!!! Sold my car and when they arrived they wanted to knock £300 off the sold price for brake discs (based off a picture). My partner is a mechanic so questioned it as there is nothing wrong with them! The man on the phone then back tracked and said well our mechanics said there might be! We could also hear the dealer on the phone to the company collecting the vehicle pushing him to say there was something wrong with the outside of the car - any excuse to be able to knock money off!! They reduced price to £150 after I said no not selling. Weâve asked for proof that they are replacing the brake discs but will never see that as they are absolute scammers!!
2026幎5æ28æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience.
We take all customer concerns seriously and would welcome the opportunity to review the details of your case directly. Please contact our Customer Service team at cs@cargem.co.uk with your vehicle registration and any relevant information and we will investigate the matter thoroughly.
We are committed to providing a fair and transparent service and look forward to resolving your concerns.
Kind regards,
CARGEM
Hiltop Cargem garage - avoid!
I sold my car to the Hiltop Cargem garage via Motorway.
One hour after the inspection by a third party had taken place, I received a call from the garage ro offer me a lower price for my car, under the guise of the car needing new brake pads, which it did not. I had to barter the price up again over 2 calls, eventually splitting the difference, so at a lower price than that they bid 2 weeks ago. This is the reason I went to Motorway, to avoid this nonsense. Ive raised a grievance with Motorway, and with Cargem.
2026幎5æ28æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience.
We take all customer concerns seriously and would welcome the opportunity to review the details of your case directly. Please contact our Customer Service team at cs@cargem.co.uk with your vehicle registration and any relevant information and we will investigate the matter thoroughly.
We are committed to providing a fair and transparent service and look forward to resolving your concerns.
Kind regards,
CARGEM
Great experience using the distant sale
I found a car I liked and I used the distant sale to try the car out as I wasn't able to visit. Though it was impeccable, verified by my mechanic and just as advertised, I decided not to keep the car for other reasons and I had a wholly positive experience in returning the car and receiving my full refund. I was really impressed with the Salesperson Thusan who arranged delivery of the car and the Customer Services manager Kishmala who arranged the return, both provided exceptional service and professionalism and I would recommend Cargem to others.
2026幎5æ13æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that the distant sale process gave you confidence and convenience and that the vehicle met your expectations exactly as advertised.
While we understand your decision not to keep the car, weâre very pleased that the return and refund process was smooth and positive for you. Your kind words about Thusan and Kishmala mean a great deal to us and we will be sure to pass on your compliments to them. They are both committed to providing exceptional service and professionalism to every customer.
We truly appreciate your recommendation and hope to have the opportunity to assist you again in the future.
Diren explain everything thoroughly andâŠ
Diren explain everything thoroughly and was friendly throughout.
Kp69
2026幎5æ20æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your kind feedback. Weâre delighted to hear that Diren explained everything thoroughly and was friendly throughout your experience. Your appreciation means a lot to us and weâll be sure to pass along your compliments to him.
We look forward to serving you again soon.
Thank You,
CARGEM
Professional and smooth processâŠ
Diren from CARGEM was very professional and very helpful with my purchase here. Any questions I wanted to know he was happy to answer and the experience from reception to the final purchase was very smooth at CARGEM.
Car purchased GY23
Good value, good condition.
2026幎5æ20æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your kind review and for choosing CARGEM for your purchase. Weâre delighted to hear that Diren provided you with a professional and helpful experience throughout the process. Itâs great to know that everything from reception to the final purchase went smoothly and that you were happy with the value and condition of your vehicle.
We truly appreciate your support and hope you enjoy your new car. Please donât hesitate to contact us if we can assist you with anything in the future.
Kind regards,
CARGEM
My friend recommend me diren i buy carâŠ
My friend recommend me diren i buy car from him as well very good service gj71
2026幎5æ17æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you so much for your kind recommendation and support. Weâre very happy to hear that you had a good experience buying your car from us. Enjoy your new car and please feel free to contact us anytime if you need any help in the future.
I bought a car 5 weeks ago I was readyâŠ
I bought a car 5 weeks ago I was ready for my holiday ,but they still ain't give me a log book,I had to cancel my holiday , and also go and get form to get my log book wich will cost me 25 pound they are a crap company dont ever buy a car from there they ain't capable of selling cars my car is still waiting to be driven on my drive me and the kids can't go anywhere without a car ð€¬ð€¬ð€¬ð€¬ð€¬
2026幎4æ15æ¥
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CARGEM ããã®åç
Dear Sue,
Log books can take approximately 4â6 weeks to arrive depending on current DVLA processing times and backlogs.
We apologise for any inconvenience caused. Please direct any queries to our After Sales team at cs@cargem.co.uk so we can assist you further.
Thank You,
CARGEM
Rainham car dealership
I brought a car from the London branch. Initially I thought the service was good and queries answered timely. A little pushy and unprofessional but I expect that from car dealers.
Then came the shocker...Jahid knew that I travelled 3.5 hours to get my vehicle, and after checking before I travelled it was not ready. It had not passed the final safety checks nor had it been valeted as promised.
The condition of the vehicle was not as described, I was told lies about previous use and when querying the checks my vehicle had undertaken, a manager was very rude, lacked integrity and was patronising.
Nikki finally took over, and things went a little more smoothly.
I was asked to sign the wrong contract and the entire customer service was appalling.
I now have issues with my vehicle, I have been told it is unsafe to drive but the RAC platinum policy that I was given, for such a bad experience, does not assist.
I was told that whilst it is unsafe to drive, I have to until it breaks, as the RAC will not pay out.
Aftercare have now told me to return the vehicle to them.
They expect me to drive 3 hours in a faulty car, which may cause an accident. Clearly, not thinking about the consequences on insurance policies, safely of myself or other road users.
Let alone the time, money and inconvenience I would have to risk this.
I asked for my money back, which is less than forthcoming, and I feel that I may have to resort to the media to highlight this dealerships service.
Please don't make the same terrible mistake I have.
2026幎4æ27æ¥
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CARGEM ããã®åç
Dear Customer,
We have already made contact with you regarding this matter. Please direct any further queries to our After Sales team at cs@cargem.co.uk so we can assist you further.
Kind regards,
CARGEM
Diran from first contact was responsiveâŠ
Diran from first contact was responsive and positive the test drive and going through the paperwork first class. Would definitely use and recommend (WO71)
2026幎5æ13æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your kind feedback. Weâre delighted to hear that Diren provided a responsive and positive experience from first contact through to the test drive and paperwork. Your recommendation means a lot to us and we hope you enjoy your new vehicle.
Kind regards,
CARGEM
Diren was very helpful to me helped meâŠ
Diren was very helpful to me helped me throughout the whole process i came for a GLC.there was no GLC. I promise you i was not even looking to buy a car I was going to buy 3 months after. He put me in a BMW X1 i fell in love with it. If you want the best experience i would highly recommend Diren. I see him as my paji. Thank you paji diren
2026幎5æ11æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you so much for your kind words and for sharing your experience with us. Weâre delighted to hear that Diren was able to support you throughout the whole process and help you find a car you truly fell in love with.
Diren will be very happy to hear your appreciation and the special bond youâve built with him.
Congratulations on your new car and thank you once again for your recommendation and trust in us. We wish you many happy and safe journeys ahead.
Diren was amazing helped me answer âŠ
Diren was amazing helped me answer all questions YR70 excellent service
2026幎5æ7æ¥
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CARGEM ããã®åç
Dear Customer,
Thank you for your kind feedback. Weâre delighted to hear that Diren was able to help answer all your questions and provide excellent service. Weâll be sure to pass along your compliments to him and recognise his great work.
We truly appreciate your support and look forward to assisting you again in the future.
I recently financed a car from cargemâŠ
I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism.
I dealt with Berkay who,s on sales and is easy going and very helpful. I would mention Imran his manager who is on the ball at all times has a lot of motivation and his customer service is on point to everyone at cargem thank you ....
2026幎4æ30æ¥
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CARGEM ããã®åç
Dear Ian,
Thank you for your kind words and positive feedback. Weâre delighted to hear you had a great experience with our team, Berkay & Imran provided you with professional and helpful service throughout the process.
We truly appreciate your support and hope you enjoy your new car. Thank you for choosing CARGEM.
These guys are amazing
These guys are amazing
I had diren and he was excellent and his manager really helped he get out a situation the last car dealer created and really moved mountains to help me in the situation Iâm i ended up getting Ford kuga YM71 can not wait for it to arrive honestly amazing people and really care about there customers thank you guys canât thank you enough
2026幎5æ5æ¥
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CARGEM ããã®åç
Dear Holly,
Thank you so much for your wonderful feedback. Weâre delighted to hear that Diren and the team were able to support you and help turn the situation around for you.
Congratulations on your new Ford Kuga weâre sure youâll love it once it arrives. Your kind words mean a lot to us and we truly appreciate your trust in CARGEM.
Diren was a huge help in getting me theâŠ
Diren was a huge help in getting me the best deal for the car I wanted, would recommend vn72
2026幎5æ2æ¥
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CARGEM ããã®åç
Dear Kean,
Thank you for your kind feedback. Weâre delighted to hear that Diren was able to help you secure the best deal for the car you wanted.
We truly appreciate your recommendation and thank you for choosing CARGEM.
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