Caribbean Airlines レビュー 

Extremely Disappointing Customer Service Experience

I have never experienced such a frustrating customer-service process with an airline.

I purchased my airline ticket through the Capital One Travel website, and I was directed to Caribbean Airlines’ website to purchase checked baggage. I paid the baggage fee directly to Caribbean Airlines.

After having to contact Caribbean Airlines just to get an actual receipt, I was shocked to see that the receipt stated that my baggage would be “on standby.” This was the first time I was made aware of this. I called Caribbean Airlines to find out what this meant and was told that my baggage could be placed on standby. I asked for a refund because I was not comfortable paying for baggage that was not guaranteed. I was then told to contact the third-party booking agent, even though I paid Caribbean Airlines directly for the baggage.

I sent an email and received no response.

I then tried to file a complaint through Caribbean Airlines’ website, as instructed by their telephone recording. The website is extremely difficult to navigate and does not provide a clear option for a baggage-only refund. I tried approximately 4 or 5 times to submit the complaint. The system required an e-ticket number, and when I tried using the e-ticket number, I repeatedly received an error message stating “Some tickets not valid.”

I called 1-800-920-4225 and explained the situation to a representative. I told him that I had already tried to file the complaint online and had also sent an email without receiving a response. He told me that the baggage fee was non-refundable under any circumstances.

I find this extremely unreasonable because I was **not informed that my baggage would be on standby until after I had already paid for it. If I had been given that information before purchasing the baggage, I could have made an informed decision about whether to purchase it.

I called again and selected Option 4 for additional help with filing the complaint. The representative kept disconnecting the call. I then tried Option 9, which I understood to be for web support. I was placed on hold with extremely loud music, and the call eventually disconnected as well.

I have now tried the website, email, and telephone several times, yet I still have not been able to get a satisfactory response or even a straightforward way to address a baggage-only issue.

Caribbean Airlines needs to seriously improve its customer-service system. Customers should not have to go through this much frustration simply to get assistance with a baggage purchase.

Very disappointing experience. I hope Caribbean Airlines takes this feedback seriously and improves its communication, website, complaint process, and customer service.

I booked my flight to go back to Tobago. I get to airport and they are telling me they gave my flight away and I have to go pay 100 dollars to get on stand by. This is such a scam. The government needs to stop this scam. Apparently you have to get to airport 2 hrs ahead. So there you go. If your flight at 6 pm. You have to be in the line by 3:30 pm. If you want to be on your flight at 6 pm. Such a scam. They have no shame. I am absolutely disgusted.

Worst experience 3 times in a row ,rude gate employees at JFK including supervisor, will NEVER USED CARIBBEAN AIRLINES EVER AGAIN…Delta Airlines and American Airlines my choice of airlines.

This scammy airline denied my relative entry onto a flight because she did not have a return booked. They are refusing to refund the coast of the flight. We have not had this issue with flair, westjet or air Canada. Stay away from Caribbean airlines.

Boarding a flight out of jfk to Trinidad only to find out that the rear of the aircraft smells like piss and had to endure that for almost 5 hrs ,,the flight attendant just ignored my request to have the lavatories sprayed with some air freshener,,,I wasn't the only one affected but the only one to speak out about that situation,,,get your act together Caribbean Airlines because if not for us paying passengers you all would be out off business

I had to pay for an extra piece of luggage the attendant told me 40USD, I took out my 40dollarsUS and gave it to her, she said to me she has to write up the receipt cause her printer is down. I took the receipt ans proceeded to my gate. Whilst seated i heard my name calling to check with the attendant at gate A7, for her to tell me that the attendant i paid is saying I did not pay her she is not seeing the money and the cameras show that I did not pay. This got me furious cause I know I had only 180USD and when I checked my purse there was 140USD after the payment, so in order for me to get on rhe plane I had to pay another 40USD. This is an injustice and an embarrassment. Ms Shamilia at the Caribbean Airlines cashier counter. You need to pay attention ans do your job, stop sleeping on the job. Thanks to the attendant at Gate A7, I eventually got my money back. Do better than that Caribbean Airlines, its the only airline service I use when I travel but now I have doubts. Sigh*
Aggravated customer!

Its a decent airline. Cares more about safety than the actual comfort and entertainment in my opinion. But it being a reasonably priced airline, i say its alright

I am writing this to warn other travellers about the total lack of customer service from Caribbean Airlines. My flight from London to Antigua and then to POS amd return was severely delayed/cancelled, leaving me and my contingent completely stranded at the airport.Despite the lengthy delay, Caribbean Airlines provided absolutely zero support. Ground staff failed to give out any food or drink vouchers on our inbound flight and our outbound flight we were left stranded in Antigua overnight and staff failed to arrange overnight accommodation or transport. We were left entirely on our own to figure out basic food and shelter with no communication or updates from the airline.This is a complete failure of their duty of care to passengers. I pursuing a formal claim for all our out-of-pocket expenses and it was refused. I want to warn anyone considering booking with this airline: if something goes wrong, they will abandon you

Please don’t fly with them! Horrible experience! I went from NY - Trinidad- ST Lucia and they said for safety reason the airplane was too heavy. Cool . I will get my luggage back in 24 hours. Wrong! It took 4 days with no clothes I had to buy clothes. So upset and guess what it was Carnival. Omg! Finally after 4 days my bags came. I reached out to the Manager Anessa and she said we give you $40 dollars after I sent her 5 emails of the matter. Insult $40 dollars I brought clothes because I had nothing to wear do you understand me Anessa I guess not so I am voicing my experience and advise everyone not to fly with them. If you do take your luggage, don’t be stuck please. The nice people that live there said they always lose luggage like this is something they do all the time . Be aware!

The staff at Toronto pearson should learn how to speak proper English. The condescending tone of a Spanish worker was so sickening and her instruction to be at the gate at 10:40pm, several times repeating the same thing was unnecessary. I heard the staff in the plane say if we need anything just ask. The stewardess was right next to me with the cart and I needed a glass of water so bad.i asked and she refused saying that the man will serve me. She was serving too. The man was making drinks and I had to wait so long. The food was finally coming and it smelled like KFC! What i hot was some shitty bread heated up with chicken bologna. I spit it out right away. The seat was so uncomfortable.

According to Caribbean Airlines (CA)travel agency Kiwi apparently did not informed that we had already paid for the luggage from Curacao to Georgetown. In Curacao, we had to pay for 2 suitcases ($30 each), and for the return trip in Georgetown as well. However we lost the invoices for the payment in Curacao to ask for a refund. They never responded to our mail and whatsapps (and Kiwi says it was not their fault) At the return trip we expierenced problems at the airport in Georgetown with CA. My wife was on the correct flight (5 o'clock in the morning), but I was apparently on a different flight. The day before, I had already noticed that my booking did not appear on the website of CA. I passed that on CA, but they did not respond to it. Furthermore, in Georgetown, the lady asked who had changed the flight, as we originally had the flight around 12 o'clock. I said I did not know, but that we had been in contact with CA in Curacao about it. I showed her the email exchange. She then said that the email was not from Caribbean Airlines because they use a different email address. Very strange indeed. Eventually, the manager came over, and he managed to get me on the flight anyway. In short, a very unpleasant experience. Unprofessional company.

I purchase a round trip ticket for travel from JFK to TAB nonstop. This ticket normally cost more than a ticket with 1 stop in POS.
My returned flight was cancelled without any advance noticed and I was rebooked with a 1 stop connection without any option for an adjustment to the cost of the ticket.
That cancellation cost me the following, 1 days pay ( $450. US ); A Delta airlines 1 way ticket from JFK to DCA ( $249. US ); 1 night stay at guesshouse ( $ 250. TT ); 1 night stay at a NY hotel ( $280. US ).
At Caribbean airlines when I reached out to get this address, I was told to go online and submit my issues but the online site does not work. This appears to be a pattern, cancelling flights without regard for customer hardship, and customer service is non-existent.

This is my 6th flight with Caribbean Airlines. All were travels within Trinidad and Tobago. Amazing onboarding services. I was quite impressed with the staff decorum and professionalism. Considering that cultural influences (voice tone, body language etc- but respectful), may miscommunicate intentions and correspondence.

However, I had a smooth transition with this Airlines. Even though I was terrified with the conditions of some the flights I have travelled in. Lol.

The timely updates on how my luggages are being handled was very comforting. I love Caribbean Airlines and hope they can improve on their quality of carriers.

I had a simple thing to do, rebook a flight by adding an infant, nobody know what they are doing, everytime i call after taking my booking number they hang up.

The agents also said if there is a difference higher i have to pay it, and if i left a balance i will lose it. that does not make any sense , I accept to pay any difference extra, but why they can't refund the extra i paid. so stupid policy.

I spoke with more than 10 agent that day, untill now they can not rebook my ticket, all of them hang up on me.

I recently had a wonderful experience flying with Caribbean Airlines from Fort Lauderdale to Port of Spain, so much so that I joined their Caribbean Miles program and booked another trip soon after.

Unfortunately, during my second booking, the system automatically changed my travel dates to the following week without me realizing it. I noticed the mistake immediately after purchase and contacted customer service right away, but I was told I’d still need to pay a change fee to fix the booking.

This has been especially difficult because I’m traveling to Trinidad to support my younger sister after the passing of her mother. I explained this to the agents and hoped the airline might show some compassion and waive the change fee as a goodwill gesture for a new and loyal customer, but unfortunately that didn’t happen.

I still believe Caribbean Airlines has great service and potential, and I truly hope someone from the management team can review my case and consider reimbursing or crediting the fee. This would go a long way in reinforcing the trust and appreciation I had after my first amazing experience.

Booking reference: AVK4NW
@iflycaribbean

I can see this is common thing in Trinidad/Piarco airport with Caribbean airlines where they break into your suitcase while you connect to your flight through Trinidad. Steal your items, ask you to fill a form and never process a refund. Its just morally wrong it puts a dampener on your trip when your suitcase is busted open with item everywhere on the conveyor belt, you feel soo violated. Thank fully I have travel insurance, however not everyone has travel insurance to claim back for broken suitcase and missing stolen goods. Its really unacceptable what is going on a Piarco airport?? This is actually the 2nd time this happened first time was when I was travel to Grenada couple years back but seems no improvements have been made since then.

The person named Jenelle Headley
Customer Experience Officer
Is a waste of time, she will take your details for the claim but you will never see your reimbursement.

Are you scammers or what??
You broke my backpack from Tobago to Trinidad. I filled out all the paperwork, you asked for my bank details for the refund, and I gave them to you. I never received the money, and I've emailed you countless times. Months have passed, and it seems like you've disappeared! Where is my money? Are you a legitimate company or a scam? Refund me for the damage you caused me! It's your duty and my right!