Carnovate レビュー 

Carnovate からの回答

21時間前

Thank you for sharing your feedback. We take all customer concerns seriously, but we're unable to locate an order matching this review — no name, email, or order reference has been provided.

Carnovate からの回答

3日前

Thank you for such kind words! We're really glad our team made the process smooth and stress-free, and that the report had everything you needed. We'd love to help again anytime — thanks for recommending us! 🙌

Carnovate からの回答

3日前

Thank you so much for this thoughtful review! We're thrilled our support team could keep you informed and that the report gave you real confidence before your purchase. Feedback like this means a lot — thanks for the recommendation! 🙌

Carnovate からの回答

3日前

Hi, thank you for sharing this — we take reports like this seriously.

To be clear, Carnovate does not sell or distribute our reports through any third-party sellers or agents. We only operate through our own official website and marketing channels, so anyone contacting you claiming to represent Carnovate through another platform is not authorised by us.

If you believe you were misled or scammed while being directed to use our service, please email our support team at support@carnovate.co.uk with any details you have (messages, seller contact info, order reference if you have one). We'll look into it properly and, where appropriate, issue a refund and help resolve the issue on our end.

We also take impersonation and scam activity extremely seriously — if we can identify anyone misusing our brand this way, we will take strict action against them, including reporting to relevant authorities.

Carnovate からの回答

3日前

Hi, thank you for raising this.

We want to be very clear: Carnovate has no connection with anyone contacting buyers or sellers off-platform (including via AutoTrader or similar sites) and directing them to use our service as part of a transaction. This is not something we do, endorse, or benefit from — it sounds like a third party is misusing our name/service to run a scam, and we're sorry you were targeted this way.

If you have any messages, usernames, or contact details from the person involved, please send them to support@carnovate.co.uk — this will help us investigate and, where possible, report it to the relevant platforms and authorities. We'd also encourage you to continue reporting this to the police, as you mentioned, since these scams target genuine buyers and sellers, not just our brand.

To be clear on how our service actually works: reports are purchased directly by the person requesting them, through our own site, and we never ask for anyone's bank details — only payment for the report itself. We take misuse of our service extremely seriously and will support any investigation into this.

Carnovate からの回答

3日前

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Carnovate からの回答

3日前

Thank you for the great feedback! Really glad the service was easy to use and that our customer support team looked after you well. 🙌

Carnovate からの回答

3日前

Thank you for the wonderful review! We're really pleased the service felt efficient and professional, and we'd be happy to have you back anytime. 🙌

Carnovate からの回答

3日前

Hi, thanks for the feedback, and we're sorry to hear about your experience.

We want to clarify a couple of things. Carnovate does accept card payments (via Stripe) for our reports, not bank transfer only — so buyers do have standard card payment protections available when purchasing directly through our site. If you were asked to pay by bank transfer specifically, that request likely came from a third party using our report as part of a scam targeting sellers, rather than from Carnovate itself — we don't instruct anyone to pay this way.

You're absolutely right to warn other sellers: scammers posing as buyers on marketplaces like AutoTrader or Facebook Marketplace often insist a seller "verify" the buyer by paying for an HPI/vehicle history check on a specific site, then disappear. This is a known scam pattern across the industry, not something specific to genuine use of our service.

If this happened to you, please contact us at support@carnovate.co.uk with any details of the buyer/messages — we'll help however we can and take action against anyone misusing our brand this way.

Carnovate からの回答

3日前

Thank you so much for the kind words and for choosing Carnovate — really glad the service was easy to use and did the job! 🙌