Carolina Cabin Rentals レビュヌ 

720
•
TrustScore 5段階評䟡の3

3.0

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

Carolina Cabin Rentals made our Christmas vacation wonderful. They are very informative and have excellent customer service. Our house was was clean , great beds, nice hot tub! Very cozy. The neighb... もっず芋る

5぀星のうち1の評䟡

As others mentioned, it is difficult to communicate with the office due to so many diff staff you may get. Some are very rude & condescending. The cabin furnishings & design are top notch but you need... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Fantastic family getaway! A short drive to App Ski Mountain. The multi-level layout of the bedrooms allowed for very comfortable separation of two families staying in the same house. Very kid friendly... もっず芋る

5぀星のうち1の評䟡

Day 3 and still have not received my deposit back, they even took out the second payment even though it was not due until 15 days out. We agreed to rent a place with certain expectations of ability to... もっず芋る

䌁業情報

  1. 貞し別荘
  2. 旅行代理店

さたざたな倖郚゜ヌスから提䟛された情報

Large selection of cabin rentals in Boone, Blowing Rock, Banner Elk, Beech Mountain, Sugar Mountain and Grandfather Mountain in the NC Blue Ridge Mountains.


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3.0

たあたあ

TrustScore 5段階評䟡の3

720件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.0

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5぀星のうち1の評䟡

Horrible company beware

Absolutely horrible stay at Almost Heaven and awful management company. Beware. We arrived late Thursday evening with our two infants and toddler and found the driveway was a sheet of ice and has not been plowed in weeks even though our agreement stated they would send their crew when snow accumulated to 3 inches. Ended up getting 2 vehicles stuck (we have 4 wheel drive). Had to pay a company to come help us and 4 men including 2 from
Our own party had to shovel the driveway for 3 hours to move the cars. The tow truck company said chains would have done nothing in this situation even though Carolina Cabin Rentals argued with me and said we should have brought chains. The rest of
The time we stayed at the house we had to park 300 ft away and carry our infants down an icy hill to get to the house. I’m addition to the unsafe not family friendly condition of the driveway the home itself was disgusting. Blood stains on the comforter, trash under the sofas, food left in the fridge, dirty towels, the list goes on. We cut our stay short because of the filth and dangers and I’ve called the company multiple times and they have done nothing. Stay far away from Almost Heaven and Carolina Cabin Rentals.

2022幎2月12日
自発的なレビュヌ
Carolina Cabin Rentals ロゎ

Carolina Cabin Rentals からの回答

Heather, we do not accept your criticism regarding the driveway. You are angry because you found conditions we disclosed were likely, and suffered the consequences of being ill prepared. We were clear in our communication with you before you came. The word “mitigate” means to reduce, or make less severe. We have service lined up to mitigate the accumulation snow. Conditions dictate whether this is possible. A 4-wheel drive vehicle, tire chains and the ability to drive on snow and ice are the only things we can recommend to get to or from the property. Cleaners and maintenance staff were able to get to and depart from the house with 4 wheel drive and chains.

From our communication to you before you arrived: “The following conditions are required to successfully navigate winter weather situations: 1) accept personal responsibility, 2) prepare for possible conditions, 3) approach circumstances of winter weather with a practical attitude that acknowledges the limited nature of the property managers commitment, and that responsibility for safety and consequences for actions belong to the operator of the vehicle.”

You accomplished none of this. Then blamed us for the consequences.

Illogical.

Not cool.

5぀星のうち1の評䟡

No working door locks, hot tub, fire table, or customer service provided.

We had a hellacious experience. There was no working door code or key at check in or for the duration of our stay. Even after waiting outside for nearly 20 minutes in freezing weather, the best they could do was remotely unlock it for us. No code was ever provided, meaning we had to leave our belongings in an unlocked home for our dinner reservations. The home was missing a key piece of the advertising, the glass fire table on the deck, entirely. It also lacked a working hot tub, neither the heating or jets working, and had for some time, according to both the most recent reviews AND the maintenance man who was sent to, “look at it.” We were told by that gentleman a work order had been in for longer than a week, despite Carolina Cabin Rentals assuring me less than 24 hours prior to my check in that it was working. This amenity, particularly, had been the primary filter on which we based our decision to rent.

Despite all these issues, the host refused to provide adequate recourse. By the time I despaired of reaching resolution and reached out to Airbnb, I’d been trying for HOURS, and it was nearing midnight and well below freezing. This host is in flagrant violation of almost all Airbnb policies.

Thank god Airbnb handled my issues, provided options for me to find an available listing that met my criteria, and importantly, could be locked when I left and unlocked when I returned. They provided a refund and assisted with finding safe and secure accommodations. I will happily use Airbnb in the future knowing that the added fee from using this platform actually does mean they stand up for clients when hosts completely disregard their terms of service. Find another Airbnb property to rent - we are SO much happier with our replacement accommodations.

2022幎2月5日
自発的なレビュヌ
Carolina Cabin Rentals ロゎ

Carolina Cabin Rentals からの回答

Rachel, we talked while you were at the house. We had a heavy snow that put our operations on our heels for quite some time. I tried to explain and I guess I can't require that you understand. But I'm the one who authorized the cancellation and full refund from airbnb because we did not have any available alternatives. So, while I acknowledge that circumstances caused a bad stay for you, much of your elaboration is embellished, clearly for the purpose of harming a company that provided best effort in the face of challenging circumstances and authorized a full refund when we were unable to deliver our normal level of service. I'm disappointed that you had a bad experience and that you felt you had to lash out. We successfully host 17,000 reservations a year. Your experience is rare.

5぀星のうち5の評䟡

Great!!

My family stayed at the Lei Lei mountainstay Cabin. It was great! It was clean and very accommodating to our family. The only thing I wish they had was a shovel (we couldn’t find one) and we needed one to get rid of all the snow :)
Also I have been in communication with Carolina Cabin rentals and they always replied within like 2 minutes to any question that I had! So thankful for that

2022幎1月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible service!!!

If I could give a 0 star review I would. We reserved a cabin thru Carolina Cabin Rentals and when we showed up today, 12/27/21, the owner was home and said that the house had sold and that the house was not available to rent. Needless to say we were in a very bad situation with no place to stay and nowhere to go. We ended up over paying for a hotel room for 5 adults
I wouldn’t ever recommend this company to rent from!!!!

2021幎12月28日
自発的なレビュヌ
Carolina Cabin Rentals ロゎ

Carolina Cabin Rentals からの回答

Hi Kim. A technical glitch made this property available on the website after it had been blocked off for a property sale. You booked last minute giving us little time to catch the error. Please accept my apology and contact our office to discuss.

5぀星のうち5の評䟡

Wonderful cabin

Wonderful cabin. Just right for a family of 10. There was lots of fireplaces and lots of entertainment right there. We didn't haveto leave at all. WOuld like to stay there again.

2021幎12月4日
5぀星のうち5の評䟡

steep climb..

road to cabin is pretty steep,means your high in the mountain, which is fine with me..cabin is very cozy with great view..beds are comfortable, shower's have great water pressure which is rare in these cabins..all the amenities you need in cabin..very quite and peaceful...lots of deer around...only negative imo is parking is tight for 2 vehicles. Will stay again...for sure..

2021幎12月4日

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