Casablanca Paris レビュー 77

Do not order from this company I’m reporting them to the better business bureau. Taking online orders for U.S customers knowing damn well you don’t have the appropriate paperwork to get orders through U.S customs is crazy. My package have been on hold in customs for over 6 days because they can’t send simple paperwork not to mention I had to send my Social security number I’m assuming because they did not include U.S TAXES ON MY ONLINE PURCHASE so when they finally clear my package through customs I'm going to have to pay extra. DHL and I have been reaching out to this company for DAYS so I can get my package that was over $1000. My friend experience the same thing and when she finally got her package it was FOOD STAINS ALL OVER HER PURSE. Save your money this is not a luxury brand AT ALL it’s almost impossible to get in contact with customer service they lie to you just to get you off the phone..they emailed me saying they sent all the information over WHICH WAS A LIE BECAUSE DHL LITERALLY WAS STILL REACHING OUT TO ME SAYING THEY HAVE’NT RECEIVED ANYTHING. IM BEYOND DISGUSTED! I HAD TO FIND SOMETHING TO WEAR LAST MINUTE THEY RUINED MY BIRTHDAY AND IM NOT LETTING THIS GO.

This “luxury brand” operates as a low budget fast fashion brand… Item was a 800€ silk shirt and it arrived so wrinkled that it’s permanently damaged. Contacted customer service and their IG, and the creator and designer on IG. Official Casablanca Instagram ignored me and then blocked me. Head designer Charaf Tajer answered me and then ghosted me without helping to resolve issue. I am a loyal and returning costumer, I’ve spent countless thousands on Casablanca Paris items. Silk shirts, shorts and scarf. Socks, Tshirts, sneakers and jogger pants. Never again!
EXTREMELY UNPROFESSIONAL. Shop here at your own risk.

Lovely designs, albeit overpriced. I was a big fan until a recent order (around 5.000€). Items arrived in ripped, damaged boxes, no packaging inside just plastic bags and the items thrown in.
I had to send some things back as they were too big for me. The returns were sent back and arrived nine days ago with Casablanca. I am still waiting for a refund and cannot get them to action it. Emails are mostly ignored, when they do reply they simply tell me it should happen soon. They acknowledge the items are there but for some reason are incapable of issuing a refund.
For a luxury brand that charges a grand for a shirt I expected much more. As it stands I will never shop with them again.

J'ai acheté un tee-shirt ( 259€ livraison incluse).
Livraison rapide et efficace.
Qualité du produit : top !
Emballage : peux mieux faire ! : a ce prix l'emballage doit être irréprochable et juste une facture papier largué dans le carton c'est pas très qualitatif ! On parle d'un produit luxe ... Exemple a prendre sur jacquemus au niveau emballage ...

Terrible customer service.I wont purchase from them again.

We recently placed an order from the UK and got a £50 bill from DHL to pay import duty/tax fee even after paying a €9 delivery charge. It is absolutely unacceptable not to make this information clear at the point of purchase. I reluctantly paid the DHL charge as I wasn’t confident in receiving a refund after reading some of the other reviews. We are extremely disappointed and will not be ordering again.

We recently placed an order from the UK and got hit with a huge import tax/duty bill. Subsequently, we have trawled through your website to find any mention of this being the case. You have well and truly hidden this fact literally in the small print under ‘Service Terms.’ It is absolutely unacceptable for such a ‘high end’ brand to intentionally hide this information, it should be made very clear at the point of purchase. We are extremely disappointed and will ensure that everybody knows that they will be hit with a huge additional cost when purchasing from you directly.

J'ai renvoyé ma paire de basket pour un échange et on me fait attendre depuis plus de 2 semaines en me disant que c'est en cours de traitement avec des délais de plus en plus long. On m'avait dit au plus tard le 22 mai, nous sommes le 27 aucun retour de la marque.

Bought a casablanca tshirt and the print on the front is peeling off and fading, after only a few washes, and inside out wash

Well the socks I ordered as a gift for someone was perfect, the delivery was quick and the quality was amazing. I recieved confirmation and information at each stage of the order and delivery process. Will definitely order from casa again!

I buy 2 pair of socks recently, wore it one time both (not even washed) : the back of the socks is already eroded.
Support is just telling me « sorry… keep it up »
When you sell tshirt for 150€ how can you make socks of this quality ?
I am astonished lol, as I have never seen such poor quality even with cheap brands

Due to the weather the driver didn’t deliver the item until two days after. And said they came and i was waiting all day. Other then that I love everything

Great material and design

nice.. one of the best brands now

J’ai commander une veste plus de 1000€ je l’ai reçu dans un sac plastique.
C’est un inacceptable, aucun sac ou emballage cadeau.
Plus jamais.

For me Casablanca Paris is a amazing clothes company I love it

One of the very Best, had some returns they returned the money in full its was quick and easy