Horrible place when you win, only way to cashout is Bitcoin or wire transfer and i placed a Bitcoin redemption request over a week ago and still don't have it. Message support and they say 3 business... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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This online casino platform is very Unreliable and unstable. It constantly freezes or just keeps buffering. It's also really confusing and not very user friendly. The games are also none I've ever... もっと見る
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I've had a great experience with Casino.Click. The verification process was quick and straightforward, and when I requested a payout, it was processed promptly without any issues. It's refreshing to f... もっと見る
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I loved playing on casino click, and still would but for whatever reason my payment options changed one day and now my only way of making a purchase is through bitcoin. Also they have several games th... もっと見る
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企業情報
当該企業による記述
🇺🇸 Join now to a new Sweepstakes Casino & Play for Free! 🎰 Exclusive Games 🎁 Daily Free SC Spins 🔥 Daily special packages with extra SC 🕒 24/7 Support
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2.8
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583件のレビュー
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Be careful with Casino Click I had won…
Be careful with Casino Click I had won $15.00 on 8 free spins for logging in Dec 2025 and it only gave me credit of $2.00 I spoke with customer service Agent Mina gave me the runaround that he/she or Robot could not see me logged on that I would have logged out and refresh the page by the 3x doing it I got a different Agent saying it’s in the rules you only get$2.00 they only credit 5 spins. I had ask why give me 8 free spins and what is the max I can win and she never responded and log me off
2025年12月7日
自発的なレビュー
Casino Click からの回答
Hi Jesus,
Thanks for your feedback. We’re sorry for the confusion regarding your free spins. While 8 spins were awarded, promotional free spins have a capped maximum win, which is why you received 2 Sweeps Coins instead of the higher amount shown during play. These limits are noted in the promotion’s terms.
We apologize if this wasn’t clearly communicated during your support chat. If you’d like us to review your account or clarify anything further, please contact us at support@casino.click , we’re here to help.
Worst online casino out there I play…
Worst online casino out there I play dozens of casinos and I can say this one is so horrible they have fun games and loser slots but that don’t matter when you don’t get your redemptions and when you contact them is always the same excuse every time “we have high redemptions requests “ they said the same thing 1 year ago it’s been a month and still they won’t except my redemption request don’t play if you actually want to win and receive your winnings!!
2025年11月5日
自発的なレビュー
Casino Click からの回答
Hi Misty,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how important timely withdrawals are. While we can’t discuss account specifics here, our support team is always ready to review any pending requests and help resolve issues as quickly as possible.
Please reach out to support@casino.click so they can take a closer look and assist you directly.
I deposited money and won $348
I deposited money and won $348. I've still not been paid. They keep giving me excuse after excuse. First they tell me Wednesday for 3 days. Wednesday comes no payout . The next thing they tell me is it's been exculated to the right department for review it's top priority. It's still hasn't came days later. Today they tell me they JUST EXCULATED IT TO THE RIGHT DEPARTMENT TO BE REVIEWED. THEYVE BEEN TELLING ME THIS ONLY TO TELL ME TODAY THAT THEY JUST SENT IT TO THE RIGHT DEPARTMENT. THEY DONT PAYOUT. DONT DEPOSIT YOUR MONEY TO THIS CASINO YOU WILL NOT GET PAID. THIS IS A SCAM!!!!!!
2025年11月11日
自発的なレビュー
Casino Click からの回答
Hi Amanda,
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to reassure you that your payout was approved on December 3rd, and it is currently in the final stages of processing.
We understand how the repeated updates may have felt unclear, and we sincerely apologize for any confusion caused. Your case was escalated for review to ensure everything was handled correctly, and we’re committed to making sure you receive your winnings.
Please rest assured that we do process all valid withdrawals, and your payment is on its way. If you have any additional questions or need further assistance, our support team is here to help and will prioritize your case until it is fully resolved.
Thank you for your patience.
Worst redemption speed ever
Worst redemption speed ever. Been trying for over a month to get 100$ redemption. All I get is we've forwarded to the right department. Doesn't take that long to send Bitcoin!! Very unsatisfied!!
2025年11月12日
自発的なレビュー
Casino Click からの回答
Hi Emily,
Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. We want to assure you that your redemption was approved on December 2nd, and it is now in the final stage of processing.
We understand how frustrating it can be to wait, especially for a Bitcoin payout, and we’re sorry for any inconvenience caused by the repeated updates. Your case was escalated to ensure everything was handled correctly, and we are actively monitoring it until it is fully completed.
Please rest assured that your payment is on the way, and we truly appreciate your patience while this is being finalized. If you need any further assistance, our support team is always here to help.
Worst sweep casino experience by far
Worst sweep casino experience by far . Been waiting weeks for my redemption still have nothing
2025年11月25日
自発的なレビュー
Casino Click からの回答
Hi Jordan,
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
My favorite moment so far was hitting a…
My favorite moment so far was hitting a $420 win from a free welcome credit. What amazed me most is how quickly they processed it. No delays, no excuses. Just fast and fair.
2025年11月5日
自発的なレビュー
Casino Click からの回答
Hi Ryan,
Thank you for sharing this awesome moment!
A $420 win from a free welcome credit is definitely something to celebrate, and we're thrilled you had such a great experience.
It’s wonderful to hear that the fast processing stood out to you. We work hard to keep things smooth, fair, and hassle-free, so your feedback means a lot.
Congrats again on the big win, and thanks for being part of our community! Enjoy the spins!
Great Customer Service from the agent
Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games! I’ve had a couple great wins already! Not to mention the bonuses are great! I look forward to signing in each day to claim the daily bonuses! I highly recommend this to everyone
2025年11月17日
自発的なレビュー
Casino Click からの回答
Hi Elias,
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service team could help you so effectively, it’s always our goal to make sure every issue is resolved quickly and smoothly.
It’s awesome that you’re enjoying both your favorite slots and the classic table games, along with the bonuses and daily rewards. Your enthusiasm really makes our day!
We appreciate your recommendation and can’t wait to see you keep having great wins. Keep spinning and having fun!
With my life experience in casinos
With my life experience in casinos, I can confidently say that Casino Click is the best I've ever played at. 😁 Friendly and reliable customer service. Hassle-free deposits and withdrawals. A very clear and easy-to-use website divided into various categories where everyone will find what they need I highly, highly recommend it to everyone. CC THE BEST ONE 😘
2025年11月22日
自発的なレビュー
Casino Click からの回答
Hi James,
Wow, thank you so much for this amazing review! 😁 We’re thrilled to hear that your experience with Casino Click has been top-notch, from our customer service to the smooth deposits and withdrawals.
It’s great to know our website’s layout and variety are making your experience hassle-free and enjoyable. Your recommendation means the world to us!
CC truly appreciates you, keep having fun and spinning!
Casino click refused to release my money…
Casino click refused to release my money after a major win. I deposited funds into my account without any issues, but when I first tried to make a withdrawal, I was told I had to play a game before I could withdraw. I played as required and even won additional money, but when I attempted to withdraw again, it was declined. I assumed it was a glitch and tried several more times, but the same thing happened. Eventually, I was locked out of my account for “multiple withdrawal attempts.” It was obvious they were trying to seize my funds. I contacted support, but nothing changed, and for weeks I couldn’t access my account at all.
I eventually spoke with someone about the situation, and after following a series of steps, I was able to regain access to my account and withdraw my money. The relief of finally seeing my funds was huge. Be cautious when using this platform
2025年9月10日
Casino Click からの回答
Thank you for sharing your feedback, and we’re glad to hear that you were ultimately able to access your account and complete your withdrawal.
After conducting an internal review of your case, we found that the delays you experienced were due to your KYC (Know Your Customer) verification not being fully approved at the time you attempted to submit your withdrawal requests. The documents initially provided did not meet the required verification criteria, which unfortunately caused the process to take longer than expected.
Once the correct documents were submitted and successfully verified, your KYC was approved. From there, your redemption request was processed and approved promptly.
We understand how frustrating delays can be, and we appreciate your patience throughout the process. Our goal is always to maintain a safe and secure environment for all players, and proper verification is a crucial part of that.
If you ever need further assistance, please don’t hesitate to reach out to our support team.
I absolutely love playing with Click…
I absolutely love playing with Click because they have a great variety of slots to choose from, as well as always adding the most recent ones that have been released on the market!! They offer awesome deals and packages, that most of the time beat their competition on prices I've paid for the (playable in games)amount of coins/real $ I got. I'm still waiting to be verified to redeem, but it hasn't been 24 hours yet, and they promise 48. The amount of time to get through that process is the only thing I don't really like. With that said, 48 hours is definitely not bad, considering other casinos have been known to take 5-7 business days. Keep Spinning!!!
2025年11月1日
自発的なレビュー
Casino Click からの回答
Hi Jennifer,
Thank you so much for the amazing review! We're thrilled to hear you're enjoying the variety of slots and the constant flow of new releases. It’s great to know our deals and packages are giving you real value too.
We also appreciate your patience with the verification process. It typically completes within 48 hours, so we hope you’ve already been successfully verified since your review.
Thanks again for your support, keep spinning and have a fantastic time!
Redemption
I wouldn't have even given this casino any star they are horrible they lie about the progress being made on redemptions and I know for a fact that the party that sends out the redemptions is not at fault . It's been 35 days since my request for Bitcoin redemption and still nothing, it's still in pending request what BS is that? I've made numerous calls, live support and even emails all you get in return is the same repetitive standard lie.
2025年10月16日
自発的なレビュー
Casino Click からの回答
Hi Traci,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to wait for a redemption, and we’re sorry for the inconvenience this delay caused.
After reviewing your account, we can confirm that your Bitcoin redemption request was approved two days ago. We’re glad to see that the process has now been completed, and we appreciate your patience while our team worked to finalize it.
If you have any additional questions or need further assistance, our support team is always here to help.
I was verified very quickly
I was verified very quickly. My withdrawal was processed within 24 hours. It hasn't reached my bank yet. But I know that can take a few more days
Update. Money was in my bank the following working day :-)
2025年10月6日
自発的なレビュー
Casino Click からの回答
Hi Callen,
Thank you so much for the wonderful 5-star review!
We're really happy to hear that your verification and withdrawal process went smoothly and quickly.
Thanks again for the update and for taking the time to share your experience. We're glad to have you with us!
awful redemption time
at this point, I am done with the site. I made a redemption on September 19. It took up until November 4 for it to finally get approved and be sent to my bank account. They said it would take a max of 10 days to get to my bank account and here it is of course day 12 about to be day 13 and still nothing in my bank account. I’ve never been more gaslit by a company like this in my life all you ever do is get to run around and tell you to support customer service while they don’t ever respond half of the time and when they do, it’s the same answerand doesn’t do anything to actually help the situation at this point. I don’t even think I’m gonna get my money.
2025年11月20日
自発的なレビュー
Casino Click からの回答
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
great game selection
great game selection, however a few other sites have more rewards and free spins to offer
2025年11月19日
自発的なレビュー
Casino Click からの回答
Hi Grace,
Thanks so much for your review! We're really glad to hear you’re enjoying our game selection.
We appreciate your feedback about rewards and free spins as well, we’re always looking for ways to improve, and insights like yours help us shape future updates.
Thanks again for taking the time to share your thoughts.
I have redeemed a little giftcard…
I have redeemed a little giftcard redeem of only 60 dollars on the 12th they told me 3 business days. It don't count weekends.so I contact them today. They are still telling me 3 business days. Horrible redeem time super slow. Don't recommend. Will update if I get my redeem today as how they told me I would get it today
2025年11月17日
自発的なレビュー
Casino Click からの回答
Hi Amber,
Thank you for your feedback. I can confirm that your $60 gift card redemption was approved on the 18th of this month. Please check your email inbox, and if you don’t see it there, kindly check your spam or junk folder, as it may have been routed there by mistake.
If you still have trouble locating your gift card, don’t hesitate to reach out to us, we’ll be happy to assist further. We appreciate your patience and hope this resolves the issue quickly.
Amazing casino and slots I really…
Amazing casino and slots I really recommend it :)
2025年11月17日
自発的なレビュー
Casino Click からの回答
Hi Flavia, thank you for the 5 Stars reviews and recomendation! Wishing you the best of luck :)
Casino Click からの回答
Hi Akilah,
Thanks so much for the 5 star review! We’re thrilled to hear you’re enjoying the games and finding them fun and easy to play. We really appreciate your support and hope you keep having a great time at Casino.Click!
Frustrating Bitcoin Redemption Process
Submitted a Bitcoin redemption on Nov 10th — almost 48 hours later, still nothing. My KYC has been verified and approved since May 2025, so delays shouldn’t be an issue. Support says it can take up to 3 business days for approval plus another 3 days to hit my wallet, which makes zero sense for Bitcoin. Starting to see why there are so many complaints about Casino.Click’s payout times.
I'm only giving it three stars because I do love the game variety if it wasn't for the redemption process it would probably be my favorite casino.
2025年11月10日
自発的なレビュー
Casino Click からの回答
Hi Mary,
Thank you for your honest feedback. We’re truly sorry for the frustration you’ve experienced with your Bitcoin redemption. We understand how important fast and reliable payouts are, and we’re continuously working to make this process smoother and faster for all players.
It’s great to hear you enjoy our game selection, that means a lot to us. We appreciate your patience and your balanced review, and we’ll use your comments to keep improving.
😀😀CasinoClicks Returning Customer 😀😀😃
Casino click.com I am returning customer .
So far casinoclick.com is the only online casino which makes available some of my favorite and exclusive games available only at this casino . My Entertainment is fulfilled with interesting slot play like *" Joe joker
I'm always excited to play at CasinoClick.com
2025年11月6日
自発的なレビュー
Casino Click からの回答
Welcome back to Casino Click! We’re glad you’re loving the exclusive games like Joe Joker. Always great to have you playing with us, good luck and have fun!
Scam!!
I have been waiting for my winnings to be approved for 5 business days. I have repeatedly been in contact trying to figure out if this whole thing is a scam. I won $1200 and they said it would have it approved in 3 days. I mentioned how long people in reviews have said that they are waiting for their redemptions and I was told that they fixed the issue. Apparently not!! I feel as though Im getting the run around. Other sites that I've won out has paid out by now. Judging by other reviews on this page, it sounds like they aren't going to even pay out. If they aren't going to pay out then just say it! This site sucks and so does their customer service!
2025年11月4日
自発的なレビュー
Casino Click からの回答
Hi Jamie,
We’re sorry to hear about your frustration and really appreciate your patience. We’ve checked your account and can confirm your redemption was approved on November 6th. Please note that after approval, it can take up to 10 business days for the funds to reflect in your account.
Rest assured your payment is on its way. If you need any further assistance, please don’t hesitate to reach out to us at support@casino.click .
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