Rоckеt Саsіnо レビュー 132

Rоckеt Саsіnо からの回答

5日前

Hey there!

Thank you so much for taking the time to share such a detailed and positive review it really means a lot to us! We're thrilled to hear that you've been enjoying the games, fast payouts, and overall experience. It’s especially great to know our support team has been able to assist you quickly and effectively.

We also appreciate your honest feedback about the bonus restrictions and your wish for more free bonuses that’s definitely something we’ll keep in mind as we continue to improve and bring even more value your way

Just to add, each bonus is assigned to certain games or slots, so it can only be wagered on those specific games. This helps us keep things fair and ensures the bonus works as intended.

Thanks again for being part of the community, and we hope to keep the good experiences coming. Cheers and best of luck in your games!

Rоckеt Саsіnо からの回答

2026年4月10日

Hello Paigii,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you’re enjoying the site and taking full advantage of our bonuses—that’s exactly what we love to see. Creating a fun, rewarding, and seamless experience for our players is always our top priority.

Your kind words truly mean a lot to us, and we can’t wait to keep bringing you even more exciting offers and great moments.

Wishing you plenty of luck and enjoyment ahead!

Warm regards,
Rocket Customer Experience Team

Rоckеt Саsіnо からの回答

2026年3月31日 に更新

Hi Florence,

Thank you for taking the time to share your experience. I’m really sorry to hear about the frustration you’ve encountered with your withdrawal. I completely understand how disappointing this must feel, especially after having successfully won funds.

This is certainly not the experience we want for our customers, and we would truly appreciate the opportunity to turn this around for you. Sometimes, withdrawals can take a bit longer than expected due to the necessary security and verification checks we have in place to ensure all transactions are safe and compliant. That said, the situation you’ve described doesn’t sound right, and we’d like to investigate it further for you.

Could you please reply to your Trustpilot notification email with your account details? Our team would love to take a closer look at your case and work towards resolving this as quickly as possible.

Update: We haven’t heard back from you just yet, but we’d still really like to help and look into this for you. Whenever you’re ready, please feel free to share your details via Trustpilot so we can investigate and assist further.

We appreciate your patience and hope to restore your confidence in our service.

Kind regards,
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2026年3月24日 に更新

Hi Keisha,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing this situation has been, especially given your long-standing history as a VIP player. We completely understand how frustrating it must feel to experience delays and unexpected changes after a win, particularly when your previous experiences were much smoother.

We also hear your concerns around payout times, and you’re absolutely right, consistency is important, especially for our loyal players. While withdrawals can sometimes take longer due to internal reviews or processing procedures, we understand that this doesn’t make the waiting any less frustrating, especially when you’re used to quicker turnaround times.

Regarding the cancelled withdrawal, we would really like to take a closer look at what happened and provide you with a clear and accurate explanation. Your experience matters to us, and we want to ensure everything has been handled correctly.

Could you please provide us with your account details (email address and full name) so we can investigate this further for you? We’d really appreciate the opportunity to review your case and assist in resolving this as smoothly as possible.

Thank you again for your feedback and for your loyalty over the years. It truly means a lot to us, and we hope to restore your confidence in your next experience.

Update:

Thank you for getting back to us and for sharing your details. I really appreciate your time and patience. I’ve reviewed your account carefully, and I’m truly sorry for the frustration and inconvenience you’ve experienced with your withdrawals. I understand how worrying that situation can be.

I can confirm that your withdrawal has been successfully approved and should already have reached you.

Thank you again for taking the time to share your experience with us. Your feedback means a lot and helps us improve. We’re always here to support you, and I sincerely hope your future withdrawals are processed smoothly. Please feel free to reach out if there’s anything else I can assist you with.

Kind regards,
The Casino Rocket Team

Rоckеt Саsіnо からの回答

2026年3月24日 に更新

Hi Nedda,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the experience we want any of our players to have, and I completely understand how concerning repeated withdrawal issues can feel.

We take feedback like this very seriously and would genuinely appreciate the opportunity to look into your case further to better understand what may have happened. Our goal is always to ensure that processes such as withdrawals are handled as smoothly and transparently as possible, so it’s disappointing to hear that this has not been your experience.

I would really like the chance to review your request and see what we can do to help turn this situation around for you. If you’re open to it, please reach out to us directly at support@casinorocket.com so that we can investigate this matter thoroughly and assist you as soon as possible.
Alternatively, you’re welcome to reply directly to the Trustpilot request with your account details, and we’ll be happy to take a closer look for you

Again, I’m very sorry for the experience you’ve had and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in us.

Update:

Thank you so much for getting back to us and for providing your credentials. I truly appreciate your time and patience. I’ve taken a careful look at your account, and I’m really sorry for the frustration and inconvenience you’ve experienced with your withdrawals. I completely understand how concerning that must have been.

I can see that some of your withdrawals have been successfully approved, and they should have reached you by now. Congrats on your winnings! 🥳

I’d also like to gently mention that our relevant team may request proof of payment for any account used to make a deposit, as part of our standard verification process.

Thank you again for sharing your experience with us. It truly helps us improve. We’re here to support you, and I sincerely hope your future withdrawals go through smoothly without any issues. Please don’t hesitate to reach out if you need anything further.

Kind regards,
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2026年2月27日

Hello, Michael.

Thank you for sharing your feedback. We’re genuinely sorry to read about your experience and the frustration you’ve described.

We take allegations regarding withdrawals, communication inconsistencies, and KYC procedures very seriously. Please be assured that withdrawals are processed in accordance with our Terms & Conditions, internal security procedures, and verification requirements. These measures are in place to protect both our players and the integrity of the platform.

We also appreciate your comments regarding the VIP Account Manager communication. Your feedback will be reviewed internally, as maintaining clear, professional, and accurate communication is extremely important to us.

At this time, we are unable to identify your account based on this review alone. In order to properly verify the information and investigate your concerns in detail, we kindly ask that you provide your full name and registered email address by contacting us directly. Once received, our team will review your case thoroughly and respond to you via email with specific information regarding your withdrawals and verification status.

We are committed to operating in a fair and transparent manner, and we would welcome the opportunity to clarify the situation and address your concerns properly.

Kind regards,
Casino Rocket's Customer Experience Team

Rоckеt Саsіnо からの回答

2026年2月17日

Hi Irene,

Thank you so much for your review! We’re really happy to hear that you’ve been enjoying the games and that you’ve had some nice wins along the way — that’s always great to see.

We also really appreciate you sharing your honest feedback. We understand how pop-up deposit reminders can feel distracting when you’re focused on playing, and your comment has been noted. Regarding withdrawals, we completely understand the desire for same-day processing, and we’re always working on improving our systems to make payouts as quick and smooth as possible while still meeting security and verification requirements.

Thank you again for playing with us and for taking the time to share your experience. Your feedback truly helps us improve, and we look forward to many more enjoyable sessions with you.

Kind Regards
The Casinorocket Team

Rоckеt Саsіnо からの回答

2026年2月17日 に更新

Hello Dave,

Thank you for sharing your feedback. We’re truly sorry to hear that your withdrawal experience felt frustrating, and we completely understand how important it is to receive your winnings without unnecessary stress.

First of all, congratulations on your winnings, that’s always great to see! 🎉

Regarding withdrawals, please note that we have a standard verification process in place. In most cases, accounts must be fully verified before withdrawals can be processed. These checks are required for security and regulatory reasons to protect both our players and the platform. While we understand that verification steps can sometimes feel like delays, they are necessary to ensure safe and secure transactions.

That said, we sincerely apologize if the process took longer than expected in your case. This is certainly not the experience we aim to provide.

We have sent a request via Trustpilot asking for your credentials so we can properly identify your account and review your case. You should receive a separate email directly from Trustpilot requesting this information through their secure system. Please note that this process is private, and your details will not be visible publicly.

Once we are able to review your account, we will gladly look into this matter and ensure it is handled appropriately.

Update: We’re still waiting to receive the requested details so we can review this properly. Whenever you’re ready to share them, we’ll be happy to look into your case and assist further.

Thank you again for your feedback.

The CasinoRocket Team

Rоckеt Саsіnо からの回答

2026年1月19日

Hello, Rachel!

We totally get how frustrating that can be! Losing streaks are never fun, and we’re sorry it felt annoying when the game wouldn’t let you continue at a lower bet without topping up. Your feedback really helps us understand the player experience, and we’ll keep it in mind as we look to improve things. Hopefully next time luck swings your way, and the game feels smoother and more enjoyable for you!

Warm regards,
RocketCasino Team

Rоckеt Саsіnо からの回答

2026年1月13日

Hi Mike,

Thank you so much for sharing your awesome feedback! We’re delighted to hear that you’re enjoying our fast payouts — we understand the importance of receiving your winnings quickly without unnecessary delays. It’s also great to know that you’re having fun with the variety of games we offer, as we’re always working to bring exciting and engaging options to our players.

We’re especially glad to hear that our support team and chat rooms stood out to you. Creating a friendly, helpful, and interactive environment is a key focus for us, so your feedback truly means a great deal to the entire team.

Thank you again for sharing your experience and for choosing us. We look forward to welcoming you back for many more great sessions, smooth payouts, and enjoyable moments!

Warm Regards
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2026年1月13日

Hi Antti,

Thank you so much for taking the time to share your feedback with us! We’re truly excited to hear that you’re enjoying our casino and that the good RTP and fair gameplay stood out to you. Transparency and fairness are at the heart of what we do, so it’s great to know that this is coming across clearly in your experience.

We’re also really happy to hear your kind words about our customer support team. Providing honest, friendly, and reliable assistance is something we take great pride in, and your feedback is a big motivation for the entire team. On top of that, it’s wonderful to know that you’re enjoying our bonuses — we always aim to offer rewarding and exciting options that add even more fun to your play.

It truly means a lot to us and encourages us to keep delivering a fun, fair, and player-focused experience. We look forward to seeing you back for many more great sessions and exciting moments ahead!

Warm Regards
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2025年12月2日

Hi Jasmine,

Thank you so much for your thoughtful review! We're really happy to hear that you found the site easy to navigate. That’s exactly what we aim for.

We appreciate your patience regarding the bonus credit and understand how delays can be frustrating. We’re glad everything was sorted and that you ended up having a great time once it arrived.

If you ever need anything or have suggestions for how we can improve, we’re always here to help. Thanks again for sharing your experience!

Kind Regards,
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2025年12月1日

Hi Noor,

Thank you for sharing your experience with us! We’re glad to hear that everything went smoothly and that your withdrawal was processed without any issues.

If you ever have questions or need assistance in the future, our support team is always here to help. We truly appreciate you taking the time to leave a review!

Kind Regards,
The CasinoRocket Team

Rоckеt Саsіnо からの回答

2025年11月26日

Hi Cysou!
First of all, our apologies for responding in English.

Thank you so much for your wonderful 5-star review — we’re truly happy to hear that you had a very good experience with us and that you would recommend our online casino. Feedback like yours motivates us to keep improving and delivering the best possible service.

We’re grateful to have you with us and wish you lots of good luck with your future gameplay! 🍀✨

Warm regards,
Customer Experience Team

Rоckеt Саsіnо からの回答

2025年11月26日

Hi Joseph

Thank you so much for the fantastic feedback — we’re delighted to hear you’re enjoying your time with us!

It’s great to know that the simple deposit process, easy-to-navigate platform, and slot selection are working well for you. We always want gameplay to feel smooth and enjoyable, so hearing that you find the casino “simple to play and handle” truly means a lot.

Thanks again for sharing your experience and for choosing to play with us — we’re glad to have you with us!
Wishing you the best of luck on the reels! 🍀✨

Warm regards,
Customer Experience Team

Rоckеt Саsіnо からの回答

2025年11月18日

Hi Leon,
Thanks for the great feedback! We’re happy to hear you enjoy the reliability and smooth performance. We appreciate your suggestion about adding more weekly promotions — it’s valuable input, and we’ll definitely keep it in mind as we expand our offers for regular players.

Warm regards,
Rocket Casino Team

Rоckеt Саsіnо からの回答

2025年11月14日

Hello Rami,

Thank you so much for sharing your experience with us. We’re really glad to hear that everything has been running smoothly for you. It’s also great to know that our support team was able to resolve your missing reward within minutes.

We truly appreciate your feedback regarding the VIP perks. I will share your feedback with the relevant department. Comments like yours help us understand what our players would like to see more of.

If you ever have questions or need any assistance, please feel free to let us know. We’re always here to help.

Thank you again for your kind words and for being with us!

Warm regards,
The Rocket Casino

Rоckеt Саsіnо からの回答

2025年11月14日

Hi Ruben,

Thank you for taking the time to share your experience—we truly appreciate it!

We’re very happy to hear that you enjoy our games and find the interface easy to use. Your positive feedback means a lot to us.

Regarding the slight delay with your cashback, thank you for your patience. We’re glad our support team was able to resolve it quickly and politely. We always aim to provide fast and helpful assistance.

If you ever have any questions or need help in the future, please don’t hesitate to contact us. We’re here for you anytime.

Wishing you a wonderful day and the best of luck in your games!

Warm regards,
The Rocket Casino

Rоckеt Саsіnо からの回答

2025年11月12日

Dear Maribeth,

Thank you so much for taking the time to share your positive experience with us!

We’re happy to hear that you enjoyed smooth gameplay, received quick assistance from our support team, and that your withdrawal was processed promptly—that’s exactly the experience we aim to deliver to all our players.

Your feedback truly means a lot to us, and it motivates our team to keep improving every day.
If you ever have more questions or suggestions, please don’t hesitate to reach out. We’re always happy to help.

Wishing you the best of luck and plenty of fun in your next games!

Warm regards,
The Rocket Casino

Rоckеt Саsіnо からの回答

2025年10月28日 に更新

Hi Lisa,

Thank you for letting us know you’ve registered. I noticed you gave a 2-star rating, and I’d love to understand what happened so we can investigate and improve your experience.

Update: I just wanted to follow up to see how everything is going with your account and experience at Rocket Casino. If you’ve encountered any issues or have any feedback, we’d be happy to help.

Could you please provide your full name and the email associated with your account? If you encounter any issues, our live chat is available 24/7 and our team will be happy to assist you right away.

Warm regards,
Yudith from Customer Experience Team