Casper レビュー 6,088

The Dream Max is not as advertised it is hard 8 out of 10, 10 being the hardest. However it is advertised as being soft, and plush. Not the case at all. The mattress is nice, the delivery via UPS was fine. A hard bed equals bad sleep. We need an industry standard to rate a bed's softness. 1-10. 10 being the hardest.

The mattress smelled like chemicals for days and days out of the box. It is so uncomfortable that my partner has new back pain. Even though we purchased a "cooling" mattress (which cost more) it is so hot that we toss and turn all night and have to leave a window cracked. And the sheets we bought ripped after only 1 year of use. Customer service was useless.

Casper is the worst mattress I've had even my dog doesn't like it. Also they have made the return process so difficult and the 3 rd party company has scheduled the pick up twice and never showed both times. I highly recommend not purchasing anything from Casper.

Je ne recommande absolument pas ce produit.

D’abord, il est beaucoup trop chaud — il ne respire pas du tout et rend le sommeil inconfortable. On se réveille en sueur, ce qui est franchement désagréable.

Ensuite, il perd énormément de fibres et fait de la mousse partout. Il y en a dans la chambre, sur les vêtements, au lavage… c’est envahissant et irritant.

Pour moi, ça a été une grosse déception. Le produit n’a pas tenu ses promesses et la qualité n’est pas au rendez-vous.

La mienne a malheureusement fini à la poubelle.

Erst ist alles in Ordnung, aber dann fangen sie an, dich zu bestehlen und warten nicht mal die Zahlungsfrist ab, sondern berechnen dir immer mehr Geld. Richtige Gauner. So ist das, Cahsper

If I could use a minus 5 review, I'd gladly do that. I have been waiting for a refund for more than a month (so much for 2-3 days and 15 into my card).
on Dec12 I was able to chat (Ryan)with the promise of a refund within 2 dd. Nothing, sent msg, the chat is not working and I have been on the phone for the last half an hour with noone taking calls or knowing what is the waiting time. And the item was returned unopened on Nov 21, 2025

I ordered 2 pillows online , under their policy you can try & return within 30 days I have been trying to get hold of their customer service dept for 2 weeks now to receive my return labels as I ordered online. No one ever responds to emails, when you call you’re on hold for around an hour then it just cuts off on you. You can press 2 for a call back, but no one calls you back. The customer service is horrendous! I have never received any service this awful! And the pillows are hard! Never again!

My husband and I bought a Wave Hybrid Casper Mattress in 2020. It was very expensive but promised so much on its website. At a price tag of 3145.00, we believed it would be great! It was delivered in mid June and we went away for the summer. By the time we got back and actually slept in the bed and realized it was killing our lower back, the 100 days were now up. Forward 5 years later and my husband and I are now up multiple times in the night, my husband is lucky to get 5 hours sleep a night, and my hips are so out of wack that I have sciatica. Do not buy these beds. It is SO much money and SO much PAIN!!!

Super professional and reliable.

Frank was quick & effective at assisting my needs. He was kind and super responsive. Always nice when someone immediately assists your needs without beating around the bush.

I purchased a mattress on Aug 17th. I requested to return it on Sept 6th. Today is Sept 23rd and I still haven’t been able to schedule a pick up date for this return. I’ve offered to drop it off somewhere to help expedite, but can’t do that either. Everytime I call, it’s just one excuse after another. I just want my money back. If you’re not 100% sure if you’ll like the mattress, beware, because returning it is proving to be MUCH harder than they say!

I bought a Casper mattress in 2017 and from the very beginning it caused me back pain. I contacted customer service during the early months, and they told me it would “soften over time” — it never did.

When I asked to return it, they refused because I was just outside the 100-night trial. Instead, they offered me £40 to buy a topper from Amazon. That felt dismissive and unhelpful given the cost of the mattress.

Eight years later, my back is completely wrecked. The mattress never became comfortable and was one of the worst purchases I’ve ever made. Unless you’re willing to spend hundreds more on a proper topper from another company, I would avoid Casper entirely

The mattress was delivered- it was left on my doorstep and the delivery person didn’t even wait to see if I was home. The box is broken and the mattress was very heavy for me to move. Expected it to at least be brought into my home and not just left on my doorstep.

Vorsicht . Weder Ware noch Geld zurück bekommen . Bitte nichts bestellen ist alles fake.

I had an incredibly frustrating experience with Casper's customer service. I placed an order using an invoice generated by one of their employees, but it appears they entered the wrong pin code. As a result, their system automatically cancelled the order.

When I called customer service, I was repeatedly told that because the system had rejected the order, there was nothing they could do. I pushed back since my credit card had already been charged. Eventually, one representative identified the pin code error and issued a new invoice. I double-checked everything before placing the second order — only for it to be cancelled again.

Now, two transactions for mattresses have been charged to my credit card, maxing it out, and I have no order to show for it. Despite repeated calls, support continues to say they don’t know why this is happening.

Initially, I was told the refund would appear within 2–3 days. The suggested time frame had already passed when I contacted them, when I mentioned this the support person changed to 14 days and apologised for the misinformation.

What I simply cannot understand is why Casper would hold funds for nearly a month on two failed transactions for products that were never delivered. The cancellations were immediate and entirely due to their own system and employee errors.

This experience has been exhausting. The lack of communication, accountability, and urgency is unacceptable. Frankly, holding on to customer funds under these circumstances feels not only irresponsible but unethical.

Was great till it wasn't, was happy to spend a lot of money on the bed due to its 10 year warranty…low and behold the 10 year warranty is all marketing. I have massive dip in my bed causing me back pain and neck pain as essentially sleeping in a bath, and you have to jump through a million hoops to get the mattress replaced, asked for a million photos and then keep asking for more, want me to use string, tape and my phone all at once to show the indentation I have clearly already showed.

Absalute joke of customer service

I had exceptional service from Casper for a few purchases. In one case, a pillow shipped a lot later than normal and they remedied the situation without me even asking. The products are great - the cooling pillow actually cools, and my Snow mattress is perfect.

As title stated, buying from Casper was one of the worst experiences I had with a retailer.

I ordered the repose bedframe with pillowboard back in November, with the estimated delivery date in early January. I understood holiday seasons and shipping delays, so I was expecting it probably by the end of Jan the latest. Feb comes and no sign of any shipping or order updates (no tracking was provided in any given time). I contacted customer service and after emailing back & forth for days the only info they could provide is that it was "in-route". A week goes by no update, contacted CS again and was told it's "almost" at their shipping partner which is a 3rd party that they use for delivery. Another week goes by, contacted CS again, this time they told me the "shipment has been lost"! I tried to remain patience when they told me they will send a replacement right away. Same story, another 2-3 weeks go by and multiple emails, no updates, phone calls, or tracking info... It is now almost 3 months from the day I ordered. I finally decided it is not worth my mental stress and physical stress of sleeping on the floor for months. I requested a full refund and take my money elsewhere.

I will never spend another cent with Casper and would recommend others to do the same.

They do not honour their guarantee - we purchased a bed from them in 2019 which is now causing back problems as it has sagged.
We initially dealt with a member of their team who was helpful and we exchanged many detailed emails with supporting evidence and pictures as requested. We were then handed over to Michelle who deals with the UK who suggested we turn the bed (which we had previously explained we did regularly) and purchase a £300 topper - she just wanted us off her to do list appalling service and didn't even respond to emails

This review is specifically in regard to the waterproof mattress protector. I’ve had the mattress protector for about a year and it has done a good job protecting my mattress from menstrual spotting (the most common stain danger for my mattress). But this weekend, it unfortunately had to deal with a much heavier duty test case: large volume diarrhea from a bacterial intestinal infection.

I was so worried that I was going to pull up the mattress protector and find the foul stuff had managed to get through. But that’s not what happened: my mattress remains pristine.

I’m not usually a review writer. But when something does its job this well I think it’s worth noting.

My mattress itself, a hybrid model that I’ve had for three or four years, remains super comfy.