Catalystservicesuk レビュー 

199
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellence both in customer liaison and service. Ours was a complex job of rerouting our water supply. Catalyst engineers, Callum,Jason and Brad were totally professional, working hard to find the be... もっと見る

5つ星のうち5の評価

We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly... もっと見る

企業が回答しました

5つ星のうち5の評価

Very quick and efficient service and the 2 workmen were exemplary. They completed the repair to my water pipe professionally and cleaned up the mess after digging nearly 1 metre into the ground in 34... もっと見る

5つ星のうち5の評価

Ive been dealing with several people customer service and claims in connection a drain job and having accepted the quote it appeared the invoice could only be settled by bank transfer. I made a reques... もっと見る

企業が回答しました


連絡先

4.6

優良

TrustScore 5段階評価の4.5

199件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(199)

過去12か月のレビュー数: 29

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5つ星のうち5の評価

The two workers came out to our house…

The two workers came out to our house and unblocked the toilet within an half an hour and checked the sewer drain and checked everything was clear.

2022年9月26日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Malcolm, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

i contacted my insurance company about…

i contacted my insurance company about a blocked drain in my house. they contacted catalyst who then contacted me at 12 o clock. the gentleman from the drain company arrived at 2pm and had the block cleared by 3 pm. the engineer who arrived was brilliant. he was very pleasant and cleared up after him once the job was complete. all in all a very organised and efficient service. thank you catalyst.

2022年9月20日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mr Glendinning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Excellent workers and office staff

The workers sent to do the repairs to our drains were fantastic James and Tom worked extremely hard with minimal mess they were from Kent drains sent by Catalyst.Catalyst were quick and efficient and were excellent from start to finish.

2022年7月29日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mik, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Water leak ŕepair

Preliminary investigation revealed awaterleak between our two properties. Catalyst services dealt with a complex problem both professionally and with consideration. A very good service in my opinion

2022年6月7日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mr Cox, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Water leak under my conservatory …

I had a very problematic water leak under my conservatory and as I live in a row of 5 houses had to involve the next door neighbours so the problem could be fixed. My main engineer was called Chris and he couldn’t have been nicer, he knew what he was talking about and he was very understanding about the problems I was having and one night stayed working until 8pm. When the job was completed successfully he put the paths back to the original position and you would never know that there was any digging being done. Amminoor in the office was a star and went out of his way to sort out the problem I was having with one of my neighbours. I can’t recommend this team highly enough and would have no hesitation in recommending this company to anyone in the same situation I was in.

2022年6月1日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mrs Burton, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Culvert clearance

There was a problem with a blockage in a culvert under. The team worked very hard to clear the blockage once it was identified. They had to work in not ideal conditions as there was water involved and a lot of manhandling of large stones to remove out of the culvert Up steep steps

2022年5月18日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Sandra, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Repairs to a leaking water supply pipe

My wife and I were very pleased with your recent repair to a leaking underground water supply pipe. We were particularly impressed with the efficiency and expertise of your engineers, who dealt with repair with the minimum of disruption. We were also pleased with your advice and explanation of the requirements, and especially the completion of the work within the original estimated cost.

We would certainly be happy to recommend your services to any other potential customers.

2022年4月4日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi David, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Good service from Ian and Loyd

Good service from Ian and Loyd - pleasant to deal with

2022年4月4日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Joe, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Fantastic company

Fantastic company - did a great job

2022年3月27日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Pamela, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Professional service provided

Our front drain was blocked and unfortunately our insurance didn't cover it. Went with Catalyst for the fix and it was the best price I could find, the engineers were professional and friendly and our job contact Aminoor was so helpful and courteous throughout the whole process.

2022年2月15日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mr Choi, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

First class professional service

I discovered my drains were blocked because of the comprehensive incursion of roots into the pipes. Catalyst dealt with my difficulties at once, employing an excellent and knowledgeable contractor, equipped with the latest technology. I have been shown courtesy, a genuine interest in the difficulties I have experienced and a follow-up call to ensure I was satisfied with the works carried out. I was able to call Catalyst during the process and they efficiently dealt with my questions. These are first class people; I would be delighted to recommend them without hesitation.

2022年2月8日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mr Moffat, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

Fantastic job and very professional

Fantastic job and very professional. You would not even know they had been at my property.

2022年2月4日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mr Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

The service we received was absolutely…

The service we received was absolutely fantastic. It is quite stressful when you have a water leak, and catalyst coordinated a great team of engineers to fix it for us - which they did!

2022年1月31日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Oliver, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

A 5 Star Review for Catalyst!

We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly via text and phone calls and followed up after the assessor had viewed the problem and after work had been completed by the contractor to make sure we were satisfied with the work carried out. A positive experience thanks to the team at Catalyst.

2021年12月14日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Mrs Gadd, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

I'm giving a 5 star review for…

I'm giving a 5 star review for Catalyst, they have been very prompt with sending people out to fix my collapsed drains. Always kept me informed and alway called me after engineers had been out to check I was happy with the service. Thank you

2021年10月25日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Sally, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち5の評価

So grateful my water pipe leak was stopped before Christmas

I am giving a 5 star review here, for the way Catalyst, along with Davies Group and Cascadia Water, dealt with my water main leak.

The incident was discovered in late November and all these companies worked hard to make sure it was fixed by Christmas.

(I had been very worried about the water loss and whether I would have to shut the water off and not have any heating over Christmas and New Year).

Aminoor Rahman was very good at following things up for me, too.

Thanks to everyone concerned with this.

2021年4月24日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Anrusind, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

5つ星のうち1の評価

Abysmal non existent communication

I have been waiting since January for the quote for requested work.
I was assured, by email, it was all in hand when I asked about the delay.
Not a word since 22 January.
Work now being carried out by another company.

2021年3月23日
自発的なレビュー
Catalystservicesuk ロゴ

Catalystservicesuk からの回答

Hi Ms Taylor, we appreciate you taking the time to review our services, we are of course disappointed that you are unhappy and are unable to recommend us. We pride ourselves on the service we offer and value feedback. Our Managing Director has reviewed the claim and circumstances which led to your dissatisfaction and has tried to call you to discuss the matter. We are sorry this led to a bad experience. Should you wish to discuss further please email brad.jackson@catalystclaims.com

5つ星のうち1の評価

Unfair treatment of customers. Dear Mr Ballard,

Dear Mr Ballard,
I would ask that you personally take heed of the attached ruling by the FOS. You behaviour in this matter has been deplorable. Your now discredited “report” and repudiation have caused our customers much distress over the past 2½ years over points you have, thus far, ignored. In these circumstances we will be making a formal complaint about your inability to treat customers fairly directly to the FCA & to Adam Powell & David Prior both senior management of Q metrics. In all of my experience dealing with your business you have never treated anyone fairly and I have saved many, many of bogus and misleading situations where Policy experts, Trinity Claims and Catalyst claims appear to be defrauding customers of legitimate claims or restricting the settlement figures by means not compatible with the symbols below

Needless to say you meet none of the criteria much lauded on Qmetric’s web site below.

2020年12月18日
自発的なレビュー

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