Caterpillar レビュー 48

Terrible customer service. Received shoes which are certainly not true to size, the shoes came from the main retailer with no invoice, receipt or returns slip provided, absolutely no address details online on where to send back. Needless to say you foot the bill for the return, however when I started the returns process the weblink failed. I contacted their customer service department who said the returns page was not working and she would get back to me with the details, I haven’t heard anything since.
I have also emailed and haven’t had a response, with no return address online to send back via Royal Mail.
Terrible service from an established, supposedly reputable company. AVOID!

Company is dominating so many niches, including unusual ones. However, for me, company is great for being the best in the boots niche - I wear them and I can swear that it's the best boots I've ever bought.

I assume it's one of the greatest company for many niches and especially boots and some fixed amount of some negative reviews will not show real deal with them anyway. I hope I am right about my point of view anyway. If you disagree left more recent feedback!

Not a good experience with this company. Interacted with Terra Williams who engages in shady behavior.

Well done Tony Fassiano for cancelling employee survey. What were you afraid of? You say you are going to ask the right questions. Right questions for who? shocking and demotivating for most employees who care.