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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I ordered 2 bottles of oil and a mystery bag.i received an email back saying mystery bag no longer available.however their system let me order and took payment. I complained and was given brush off.i... もっと見る

5つ星のうち5の評価

Fantastic product I have been taking CBD Total for about 3 months now My sleep has improved dramatically!!! My anxiety and depression is well managed very few low points and when they do come can... もっと見る

企業が回答しました

5つ星のうち5の評価

This oil is just what I needed, having trouble sleeping so ordered starter kit after seeing Gemma Atkinson offering discount code and since I have slept like a baby. Just finished 2% oil and will try... もっと見る

企業が回答しました

5つ星のうち5の評価

Thick , fuller and organic weed tasting. For weed smokers , appreciators this taste good . ( Earthy and reministent of the plant ) Personally I'm confused by 5% 10% strengths when others read 3000m... もっと見る

企業が回答しました

企業情報

  1. ビタミン・サプリメント専門店

さまざまな外部ソースから提供された情報

CBII is a range of premium quality, full spectrum CBD products - legally sourced from the EU - that you can trust. Extracted in Switzerland, our range is meticulously crafted to ensure you experience the difference. Born from nature, our vegan and GMO free CBD oils are renowned for their quality and consistency thanks to the extensive scientific testing of each batch. As such, CBII sets not only the highest industry standard, but allows you to feel at ease choosing any of our products.


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3.6

まあまあ

TrustScore 5段階評価の3.5

527件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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3.6

すべてのレビュー

(527)

過去12か月のレビュー数: 0

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5つ星のうち1の評価

I ordered 2 bottles of oil and a…

I ordered 2 bottles of oil and a mystery bag.i received an email back saying mystery bag no longer available.however their system let me order and took payment. I complained and was given brush off.i would not recommend this company to anyone and wont use again

2023年10月2日
自発的なレビュー
5つ星のうち1の評価

Delivery arrived late and incomplete

I ordered two bottles of CBD oil and paid for express delivery. A week later, the parcel finally arrived and only contained one bottle. I have emailed customer service but not yet had a reply. I appreciate it can take 48 hours to respond but I am very disappointed by this company.

2023年9月9日
自発的なレビュー
5つ星のうち1の評価

I was sent a small part of my order…

I was sent a small part of my order thinking the rest of it was on its way. Only to find that the rest of the order has not been sent. Not sure how they could make such a big mistake.
Have sent a message a couple of days ago and heard nothing

2023年8月28日
自発的なレビュー
5つ星のうち1の評価

Order cancelled due to system error

Placed an order only to receive an email next day that due to system error the items are out of stock, the order has been cancelled and I have been refunded.
Not at all impressed will avoid buying again.

2023年8月9日
自発的なレビュー
5つ星のうち1の評価

Expired very quickly, lots of wasted product

Products were close to expiry date so have barely used any before it was out of date. Contacted the company to ask for either a replacement bottle with a longer expiry date or to escalate as a complaint and they haven't replied. The website says the products last for 30 months this is clearly misselling to customers

2023年4月30日
自発的なレビュー
5つ星のうち1の評価

Out of date

Received my purchase of CBD oil to aid with sleep issues. Surprised and disappointed at how small the bottles were. On closer inspection I also noticed an expiry date of 5/22.

2023年4月6日
自発的なレビュー
5つ星のうち2の評価

Short expiry date

I received the discovery duo at the end of January 2023 and it expires in March 2023. I know that these are only the small tester pots but I would still expect a longer expiry date than this. Even if I like the CBD oil, I’m unlikely to buy a larger bottle as I would be concerned that this would also only have a very short expiry date.

2023年1月23日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Corinne

Thank you for your review

If you have any concerns regarding expiry dates please feel free to reach out us at customer services where they will be happy to help.

Best Wishes
CBII Team

5つ星のうち2の評価

Two weeks to dispatch...

Have ordered quite a few times before with no issues, but this time it has taken two weeks for my order to be dispatched - it only seemed to get dispatched at that point because I emailed to chase it up. I was told I would be emailed a tracking number within 24 hours, and 48 hours later I had not so had to contact them again. I have still not recieved my product that I ordered on the 29th November and with the Royal Mail strikes it now seems unlikely I will get it before Christmas.

2022年11月29日
自発的なレビュー
5つ星のうち3の評価

Takes ages to process orders now - bad service

I've ordered from here for quite a while and the products are really good. Unfortunately, lately the despatch times have been really bad. My most recent order has not even been processed for a week. Along with the RM strikes, this means my orders have taken a while. I know from Instagram that this company uses celebs & influencers to promote their products - I'm sure they don't have to wait a week to get their orders processed. This company's products do work for me but unless I'm prepared to wait for ages for my orders, I suppose I'll have to look elsewhere

2022年12月12日
自発的なレビュー
5つ星のうち1の評価

Rubbish CBD DO NOT ORDER…

I can’t seem to order now every payment option I use is blocked for some reason. They take ages to
Reply to email. So I’ve given up. I’ve found better elsewhere and a lot cheaper too. Maybe if I was a z list celeb my account would of been ok using all the voucher codes that are online. Guess not.

2022年11月10日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Nicola

I am sorry to hear that you are having trouble ordering from our website, please can i ask you contact me on hello@cbii.cbd.com and i will be happy to assist you.

Best Wishes
CBII Team

5つ星のうち1の評価

Sent expired products

I queried the expiry dates before I ordered the capsules (Total & Immune) as I’ve previously used up my expired capsules. When the bottles arrived, I can see they have just put new expiry stickers over the old dates on the bottle. So I have spent £40 on 3 expired bottles from Sep 22 (i was told they expired in Feb 2023). I will never use this company again.

2022年12月2日
自発的なレビュー
5つ星のうち5の評価

Fantastic

I rarely write reviews but I’ve been so impressed at how quickly this oil has helped me. I bought the starter pack a week ago and as soon as I started the drops I immediately felt more relaxed. That night I had the best sleep I’ve had in a very long time. I suffer from bad bouts of anxiety and this has really made a difference. I just generally feel so much better. I am looking forward to trying out other products.

2022年11月2日
自発的なレビュー
5つ星のうち2の評価

Terrible customer service

Fast delivery Unfortunately the products had an expiry of 1 month,useless as I had ordered a 4 month course.When I emailed I was told to return for a refund,but I would have to pay the postage ! Disgusting customer service on a product that is useless to me.I won't be using this company again.

2022年8月8日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Sara
I am so sorry to hear that you were not satisfied with the response from our customer service team, we try to make our website as transparent as possible to make sure our customers know all the information they need including expiry dates but always welcome feedback from our customers.

Best Wishes
CBII Team

5つ星のうち1の評価

Wrong prices Unfulfilled orders Poor customer service

Products advertised at the wrong price, heavily discounted and not honoured and order cancelled without notification or a follow up.

Should CBII honour pricing mistakes especially when they have been brought up to their attention by the customer?

Of course they should.

Their lack of transparency and complete absence of customer service is a no no and I will stay away from CBII, and I recommend you do the same.

Their whole ethos is compromised now, if they’re prepared to do that what else will they do with their own products?

Can I trust them? Can you?

Don’t be fooled by their discounts and heavy presence on social media.

I’ve now requested they delete my CBii account and remove my contact details from their marketing material together with an acknowledgment and a timescale for action, let’s see how long will they take and what a response I get. Not holding my breath I might just need to contact the ICO.

2022年7月6日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi there, we do apologise that you have had this experience with CBII and feel disappointed in the service you have received. We pride ourselves in our customer service and will take your comments forward to ensure that this is not repeated. We can confirm that your request was actioned and completed by our Marketing Team.
Once again we do apologise for the inconvenience caused.
Best Wishes,
The CBII Team

5つ星のうち5の評価

brilliant

brilliant! Started with 2% and also have 5% for those tougher times! Has really helped with sleep and anxiety! Highly recommend. Have purchased the muscle rub which has helped.

2022年5月26日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Thank you for the great review, we are so pleased that the beginning of your CBD Journey is going well!
Best Wishes, CBII Team

5つ星のうち2の評価

Try a different brand

I know cbd works differently for different people, but for me this is in no way worth the money. The bottles are so small- I started using mine 3 weeks ago and it’s already nearly finished. Hasn’t improved my sleep, and mentally I’m exactly the same. I know there are other brands online that seem of higher quality, so I will try that next. This brand seems to have had better PR- Instagram, podcasts etc, but this is a good lesson in not always buying the ‘cool’ version, and doing a bit more research. Hope this helps anyone who’s unsure.

2022年4月13日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Molly, thank you for your review. We are sorry to hear that you have not found CBD beneficial. As everyone is different we all have unique experiences with CBD and it is important to find what works best for you.
Best Wishes, CBII Team

5つ星のうち2の評価

No tracker and short date

Excited to start my CBD experience with the discovery duo, particularly liked the idea of the 7 day tracker seen as I haven’t taken CBD before but unfortunately my order didn’t arrive with this and the box has been badly damaged.

They also have an expiry date of next month so I hope full size bottles (should I decide to order more) don’t have the same short date on them

2022年4月12日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Hannah

please contact our customer service team who will be happy to help with any concerns you have around your order.

Best Wishes
Cbii Team

5つ星のうち1の評価

Ordered 'starter pack' 2 bottles

Ordered 'starter pack' 2 bottles. Both bottles size of my thumb nail and half full at that. Worth it? Absolutely not.

2022年2月22日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi Jeanette

Our starter kits are designed as a trail containing 2ml of each strength, the bottles are oversized to leave room for the pipette, but we can assure you that the bottles contain 2ml of oil.

Best Wishes
CBII Team

5つ星のうち1の評価

Capsules contain Titanium dioxide.

Capsules contain Titanium dioxide.

Titanium dioxide is no longer considered a safe food additive by the EFSA (European Food Safety Authority)

Claim ethanol as an extraction method better than co2 for full spectrum extracts. Comparable certs prove otherwise. Don't buy into this because a famous in person told you to. They'll sell you anything.

Take keto products as an example. Lots of money paid for it and It's just a calorie deficit. Just skip breakfast. Intermediate fasting, just a calorie deficit. People buy into rubbish because famous people that looks good tell them to.

2022年2月21日
自発的なレビュー
CBII CBD ロゴ

CBII CBD からの回答

Hi there, Thank you for your review. We’ve asked our Head of Regulations to help ease your concerns. Please find his comments below, and let us know if you need any more information from us.

Titanium dioxide (E171) is a substance authorised as a colour in certain foods, in accordance with Annex II to Regulation (EC) No 1333/2008. However, on the 14-Jan-2022, Commission Regulation (EU) 2022/63 of 14 January 2022 amending Annexes II and III to Regulation (EC) No 1333/2008 of the European Parliament and of the Council as regards the food additive titanium dioxide (E 171) was issued, banning the use of titanium dioxide as a food additive. Until 7 August 2022, foods produced in accordance with the rules applicable before 7 February 2022 may continue to be placed on the market. After that date, they may remain on the market until their date of minimum durability or ‘use by’ date. However, since the UK has left the European Union, this new regulation doesn’t apply in the UK.

Best Wishes,
CBII Team

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