Consumer Dispute Resolution レビュー 175

Contacted these over a dispute with Ryanair ( booked to go to cyprus covid struck. Ryanairs web site said flights to cyprus suspended, cyprus wouldnt let brits in. All over the news and media. Ryanair said we were no shows)!
Took it to these , made a ruling , i sent 32 pages of evidence, i got a response couldnt open your evidence, ruled in favour of ryanair.Utter sham, unprofessional and biase

I ordered a PAX wardrobe from IKEA, and the experience was a nightmare. During delivery, their team damaged a newly replastered wall, and key parts were missing during installation. I had to drive to the store while the fitter waited, which caused extra charges and disrupted my work.

I spent weeks chasing IKEA through live chat, getting nowhere with endless reference numbers and no real progress. Eventually, I escalated to CDRL, not expecting much, but they were absolutely brilliant.

Within four weeks of raising the issue online, IKEA compensated me for the wall damage, paid the fitter’s invoice, and even added a bit more. CDRL exceeded all expectations — fast, professional, and effective.

I was genuinely impressed by how smoothly they handled everything after IKEA failed to act. If you're stuck dealing with a retailer that won’t take responsibility, I highly recommend going through CDRL. They turned a stressful situation into a proper resolution.

Found this "resolution"center through IKEA website and tried to settle the dispute, where IKEA took the in-warranty sofa that developed a sacking defect and refused to refund for it. Total waste of time like others have claimed, there're no resolution at all, no logic tied to consumer laws behind these decisions, they just ruled out that whatever company said is the correct course of action without taking into consideration the consumer rights

This "service" is a total waste of time. The portal is not fit for purpose. It is impossible to contact any human either by phone or email. The whole system is set up so that people with genuine complaints have no alternative but to give up trying to pursue them. Those managing this system should be totally ashamed of themselves.

This arbitration service is a complete disgrace. The process is rigged, biased, and designed to protect the company, not deliver justice. They put in people who have no real understanding of the law, no proper training, and no ability to run a fair hearing. It was obvious from the very start that the decision was going to go in the company’s favour, no matter what I said or what evidence I provided.

If you are reading this because you are about to go through arbitration: don’t. Save yourself the frustration, the wasted time, and the false hope. This system is not about fairness — it’s about power.

And to those who run this process: you may think you can keep hiding behind the word “neutral,” but you cannot escape accountability forever. Karma has a way of catching up.

I have raised numerous complaints and support tickets with CDRL regarding the service I've received from AviationADR.
CDRL refuse to acknowledge any of my complaints despite having been told for months that I'll be contacted within 30 days.
AviationADR have failed in their duty of fairly and fully adjudicating cases and CDRL are supposed to hold them to account but CDRL themselves are equally incompetent in dealing with service complaints.

Don't waste your time; you will submit all the evidence possible, and they will still side with the retailer.

Scam umbrella company that supposedly acts as an alternative resolution firm for various companies. This is purely criminal as it's a company which is claimed to do a service but doesn't really do it. This allows firms like British Gas to claim they're regulated, when in fact, they're not really. Don't hate British Gas though, thank the Government who are paid off by the rich.

CDRL are clearly biased towards retailers. Even when presented with evidence of goods that are not fit for purpose and numerous emails showing slow and dismissive customer sevice they decide in favour of the retailers.

The CDRL interface is clunky and hard to navigate and frequently stops working, making the whole process of recording details and uploading evidence very difficult.

I'm so very disappointed, it seems there is no protection for customers to be found at the CDRL. I wish I'd read the numerous other poor reviews before wasting time and money making a claim via the CDRL.

Well what can I say - had my decision today and I don’t get why I was under the illusion that I had a chance of winning my claim against Curry’s. It was ruled against me. Apparently the decision was based on me not being able to prove that the washing machine I had bought, which totally ruined my LVT flooring due to a leak, was my responsibility. I quote “it is incumbent on the claimant to provide on the balance of probability that the machine is not of adequate quality at the time of delivery”. What about Consumer rights?
WTH is that supposed to mean? How can I determine if the machine works or not on delivery?? My flooring was ruined and the engineer who collected the washer the following day, confirmed it was the machine that had a fault/leak and took it away. How much more evidence do they need?
Oh of course, silly me it’s CURRY’S, and all claims get ruled in their favour. Funny goings on there in my opinion. I’m gutted. The amount of work I’ve put into this and in all good faith only to be rubbished like everyone one else on here.
Small Claims Court next stop. I will not concede this injustice and take it as far as I possibly can.
Curry’s - don’t rest on your laurels because I will not let this go.
CDRL - a report against you is going to CTSI

Absolute disgusting waste of time and totally biased towards the retailers. Purchased a £1500 OLED TV from Currys and the BBC IPlayer and other apps are jumpy. They have blamed my WI-FI, (Virgin 500 Fibre), the construction of walls in my house, said there was a possible update that might sort the issue out, and blamed anything but the TV, despite the fact the fault happened in their own repair facility! Went to CDRL and provided irrefutable evidence of all Currys lies, their failure to repair the TV, their failure to turn up to collect the TV at the right time etc etc. CDRL found in favour of Currys, and I still have a TV that doesn’t work properly nearly 7 months down the line. What a surprise. Clearly paid by Currys to deal with all their disputes, of which there are many!

Had a dispute with Corgi Homeserve which I didn’t accept their final decision. I therefore tried to lodge a complaint against then with CDRL. I filled in the form on line but since then I have been unable to acces their dashboard to respond to tbd many emails they are sending me. I have rung them, emailed them them for assistance but nothing heard back. I am running out of time to complete my complaint which is very stressful.

Total waste of time, a lot of time. I found the arbitrator's report unacceptably biased and factually incorrect, favouring the retailer (Currys) and largely disregarding the information that I had provided and the statements that I had made. It makes me wonder how "carefully" the arbitrators consider the evidence (despite their statement to that effect) and whether my particular report was largely created by AI.
If CDRL is funded by the industry whose customers it supposedly serves, there is an inherent conflict of interest, and my case is a perfect example of how this service is biased towards its funder instead of being an independent and objective party. Do not expect any justice from this service.

Total BS this company gets memebers to pay them to deal with their deiputes. The dashboard is clunky, too many links and is designed to slow the claimant down and hinder older people who would struggle. They pretend to be fair but in reality they are like a loss adjustor and simply want to keep the claims low to justify their membership. Crooks, no appeals and dragged out to put people off and hope they miss a message or request to respond. No face no appeal just a front for ripping people off.

Obviously biased to their paymasters (the retailers). Even when provided with clear evidence of fraud by the retailer CDRL still found in favour of the offending retailer. Waste of time as others have said. CDRL seems an intentionally slow process likely to result in the complainant "cooling down" after the initial rip off by the retailer. CDRL appears to have no legal status unlike an official Ombudsman. All I appeared to get was someone’s biased view virtually copied from the retailers response to my complaint.

What a total waste of time. This scheme is a scam as it puts consumer in a dead-end. Do NOT use CDRL, as it will strip you of your rights to make a Money Claim Online: small claim in (county) court. CDRL do not apply the Consumer Rights Act 2015 fairly. Avoid at all costs. Everyone done wrong by them should file a formal complaint with the Chartered Trading Standards Institute (CTSI), a government-appointed competent authority, overseeing approved ADR bodies in the unregulated sector.

CDRL found against me, the claimant. The 'respondent' never provided any evidence for me to respond to. I provided plenty. I wouldn't mind so much if they had provided evidence, but to provide nothing and then to have my claim rejected is rediculous. I waited two and a half months for that verdict. Don't waste your time with them.

The process appeared to be going along OK until CDRL just closed my complaint without resolution and without reading the last information I had uploaded (on the same day as they requested it) or warning me that they would do so. Communication is difficult via their web site. I tried to follow this up on their telephone number but it was either engaged or kept me in a queue before eventually terminating the call without any contact with an operator. Have sent a complaint to servicecomplaints @ cdrl.org.uk and await their response. Have invested a lot of time providing information to them which appears, so far, to have been wasted. My complaint was about British Gas and a life safety issue.

Completely waste of time, seems like they are set up only to serve the company you are trying to complain about.

Used CDR for a dispute with a retailer .CDR gives the company 21 days to respond , then give you 7 days for counter argument , seems one sided already. My response on CDR for the counter argument was written by my solicitor so was water tight from his perfective. even stating case law.
CDR sided with the company saying my claim is in valid, My solicitor was shocked that they rejected it. The person dealing with my case is an "apprentice" according to their linkedin.

Best to just take straight to small claim, Whole process has taken 4 month of stress.