Couldnât ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... ãã£ãšèŠã
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Natalie is always very kind and helpful. She takes a lot of trouble to make sure that the Funeral you are planning is exactly as you want it to be, She takes the same care over the Order of Service... ãã£ãšèŠã
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... ãã£ãšèŠã
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The staff were amazing so helpful especially Tracey who is definitely in the right job. Her compassion and thoughtfulness was just what I needed to cope with a very difficult time. At no time were w... ãã£ãšèŠã
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OurCoop is the UKâs largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
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Queen Street, WS13 6QD, Lichfield, è±åœ
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
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A great service
A great service for my father's funeral from the Wednesbury branch, very smooth and efficient, and they took great care every step of the way. The staff were professional and respectful, and showed a lot of compassion. From start to finish they took control, and ensured that there were no issues, or to bother us unnecessarily.
2026幎5æ22æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre truly grateful to hear how well the Wednesbury team supported you and your family for your fatherâs funeral. Knowing the service was smooth, efficient and handled with such care at every step means a great deal. Your comments about the team being professional, respectful and compassionate really stand out, and the fact that they took control so you didnât have to worry about anything is exactly the reassurance we hope to provide for families at such a difficult time.
Take care,
FuneralCoop
We had a fantastic send off for myâŠ
We had a fantastic send off for my brother couldnât fault it in anyway from start to Finnish so much care and attention made our loss just that little bit easier we as a family thank everyone who was involved in my brothers funeral.
2026幎5æ15æ¥
FuneralCoop ããã®åç
Thank you for your review. It means a great deal to hear that your brother had such a fantastic and fitting sendâoff, and that everything felt right for you and your family from start to finish. Knowing that the care, attention and organisation helped make an incredibly difficult time even a little easier is something the whole team will truly appreciate.
Take care,
FuneralCoop
FuneralCoop ããã®åç
Thank you for your review. Weâre really pleased to hear that you found the team caring, friendly and efficient. Knowing the service felt supportive and wellâorganised at such an important time means a great deal to us.
Take care,
FuneralCoop
Genuinely caring and professional
Our designated co-ordinator (Paula) was wonderful. She gave practical and professional advice on all aspects of arranging our momâs funeral. We were listened to and then guided through the whole process in a considerate, non-judgmental and caring manner. Nothing was too much trouble and we were kept updated at all stages without the need to ask or chase for information.
It was a massive relief to know that mom was taken care of as well as we were during our most difficult period.
2026幎5æ14æ¥
FuneralCoop ããã®åç
Thank you for your review. Itâs truly heartening to hear how wonderfully Paula supported you through arranging your momâs funeral. Knowing you felt listened to, guided with care, and kept fully informed at every stage is exactly the experience we want families to have. Your words about the relief you felt knowing your mom was looked after with the same care shown to you, mean a great deal to the whole team. Nothing being too much trouble is a testament to Paulaâs compassion and professionalism, and weâll make sure your appreciation is shared with her.
Take care,
FuneralCoop
Excellent and respectful
Excellent and respectful on the day of the funeral. All arrangements were clear and geared to our needs.
2026幎5æ11æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre really glad to hear that the day of the funeral felt excellent and respectful, and that the arrangements were clear and shaped around your familyâs needs. Knowing the service supported you in the right way at such an important moment means a great deal to us.
Take care,
FuneralCoop
Absolutley amazing
Absolutley amazing. All memebers of the team were kind caring and empathetic, especially Louise. They explained everything making the whole process easier to deal with. They were always happy to answer any question. Very professional and respectful. Thank you.
2026幎4æ24æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that you found the team kind, caring and empathetic throughout, and itâs lovely to know that Louise made such a positive difference for you. Making everything clear and helping to ease the process is exactly the support we want families to feel at such a difficult time. Your kind words about the teamâs professionalism and respect mean a great deal. Thank you for taking the time to share them.
Take care,
FuneralCoop
I am so glad i used the Co op for my Mums funeral. The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people. I truly thank you. Shar
I am so glad i used the Co op for my Mums funeral.
The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people.
I truly thank you.
Sharon & Family
2026幎5æ14æ¥
FuneralCoop ããã®åç
Thank you for your review. It means so much to hear how supported you felt throughout your mumâs funeral. Knowing that the entire team made a difference and each person playing their part with care and kindness, it is incredibly meaningful to us. Weâre grateful you took the time to share this, and weâre honoured to have been able to support you and your family.
Take care,
FuneralCoop
Arranging a funeral for your Mom is aâŠ
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point of asking the team to wear a red tie to incorporate one of moms wishes. The horses were so beautiful, also in red, and the funeral team were all wonderful on the day. A big part of the day!
We had one issue in that visits to see Mom were restricted due to working hours and holidays booked but we managed to get round it with support from Toni (Manager) who personally delivered the first copy of moms service booklet to our home.
John, the celebrant, was easy to talk to and gave a great opening and support throughout the service. Comments from both family and the Co-op team saying how beautiful the service was gave us the acknowledgement that we had given mom what she wanted. If there is such a thing as a beautiful funeral service then Moms was it!
Thank you all
2026幎4æ14æ¥
FuneralCoop ããã®åç
Weâre so pleased to hear how supportive, caring and empathetic Mandy was throughout the arrangements, and that she took the time to incorporate your momâs wishes, right down to the red ties. Itâs wonderful to know the horses, the team on the day and the overall service helped create something that felt truly personal and meaningful. Thank you as well for acknowledging Toniâs support in helping you visit your mom and personally delivering the service booklet. Weâre glad this made a difference. Itâs lovely to hear that John provided comfort and guidance during the service, and that both your family and our team felt it was a beautiful tribute. Weâre always here if you need anything further.
Take care,
FuneralCoop
Not a very warm welcome from staff
Not a very warm welcome from staff, were not offered a cup of tea . When my father was collected 2 women arrived who were not strong enough to carry him . They dropped him on the stairs then needed my husbandâs help to get him in the back of the van .All in all not a professional service .
2026幎3æ31æ¥
FuneralCoop ããã®åç
Thank you for taking the time to share your experience, and Iâm truly sorry to hear that this was how you felt during such a difficult time. This is not the standard of care or professionalism we expect, and your feedback is deeply concerning. If you feel able, please contact us at funeral.support@centralcoop.co.uk so we can speak with you directly and ensure this is followed up properly.
Take care,
FuneralCoop
Wellings handled the arrangements for my mother's funeral
Wellings handled the arrangements for my mother's funeral with the utmost professionalism, respect and care. Nothing was too much trouble and the whole team made sure that the build up to and the service itself ran like clockwork. I would have no hesitation in recommending them.
2026幎4æ22æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that your motherâs funeral was handled with such professionalism, respect and care. It means a great deal to know that nothing was too much trouble and that the whole team ensured both the leadâup and the service itself ran seamlessly. Your recommendation is truly appreciated, and weâll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
We could not fault our experience fromâŠ
We could not fault our experience from beginning to end with you at the coop for my sons funeral, we were amazed at just how beautiful it was & how gracefully you performed it with such tender loving care so much so my daughter went back to Australia & tried to get a job at a funeral directors being the caring person she is.
2026幎4æ22æ¥
FuneralCoop ããã®åç
Thank you so much for your heartfelt review. Weâre truly honoured to hear that your experience with us felt faultless from beginning to end during such an unimaginable time. It means a great deal to know that the funeral for your son was as beautiful and gracefully delivered as you describe, and that the care shown by the team brought comfort to you and your family. Hearing that your daughter was inspired to pursue work in funeral care after returning to Australia is incredibly touching, a reflection of the compassion and dignity she witnessed throughout the arrangements. Thank you again for placing your trust in us. Weâre deeply grateful for your kind words.
Take care,
FuneralCoop
Good service .
Martina managed to have the perfect tone in communication- she was efficient and informative, caring but not OTT.
Everything went as planned on the day and she kept us informed beforehand. All the bearers looked smart and the funeral director was again good on running through details beforehand to check everything was as we wanted and expected
2026幎4æ22æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that Martina provided efficient and informative service while still being caring and supportive without ever feeling over the top. Itâs wonderful to know everything went smoothly on the day and that you felt wellâinformed throughout. Weâre also glad the bearers and funeral director helped ensure every detail was checked and aligned with your wishes. Your feedback means a great deal, and weâll make sure itâs shared with the whole team.
Take care,
FuneralCoop
Tammy and Debbie Rugeley CO OP
Tammy and Debbie went above and beyond to make sure we got everything we wanted for my husbands funeral . So grateful to them
2026幎4æ28æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that Tammy and Debbie went above and beyond to make sure everything was just as you wanted for your husbandâs funeral. Your gratitude means a great deal, and weâll make sure your kind words are shared with them, theyâll truly appreciate it.
Take care,
FuneralCoop
wonderful team so caring and efficientâŠ
wonderful team so caring and efficient made life so much bearable following our sad loss.
2026幎5æ15æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre really glad to hear that the team helped make such a difficult time feel a little more bearable. Knowing that you found them caring, efficient and supportive means a great deal, and weâll make sure your kind words are shared with everyone involved.
Take care,
FuneralCoop
Tracey
Tracey, Cheryl and the team were very professional, helpful, respectful and kind.
2026幎5æ1æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that Tracey, Cheryl and the team made you feel supported with their professionalism, kindness and respectful care. Your feedback means a great deal, and weâll make sure your comments are shared with them, theyâll truly appreciate it.
Take care,
FuneralCoop
Looking after MumâŠ
Customer service was second to none from start to finish. Staff were very kind and considerate nothing was too much trouble. Always contactable if we had any questions and kept us informed on everything all the way through. Would definitely recommend this company.
2026幎4æ24æ¥
FuneralCoop ããã®åç
Thank you so much for sharing your experience. Weâre truly pleased to hear that the customer service you received felt second to none from start to finish. It means a great deal to know our team were kind, considerate and always available when you needed support, and that nothing was ever too much trouble. Weâre glad you felt wellâinformed throughout, and your recommendation is sincerely appreciated. If thereâs ever anything more we can do for you or your family, weâre here.
Take care,
FuneralCoop
Smooth and sympathetic
All contact - with the regional central point and the local branch - went smoothly, rapidly and sympathetically from start to finish. All staff involved went out of their way to fit in with what we wanted and our availability.
2026幎4æ5æ¥
FuneralCoop ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear that all contact, both with the regional team and your local branch, went smoothly, quickly and with the sympathy you needed throughout. Itâs wonderful to know that our colleagues were able to work around your wishes and availability, and that everyone involved went out of their way to support you. Your kind words mean a great deal to the team.
Take care,
FuneralCoop
Normanton rd co op did an amazing jobâŠ
Normanton rd co op did an amazing job with my son big day thank you guyz perry melladay
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
FuneralCoop ããã®åç
Thank you for sharing your feedback with us. Your kind words mean a great deal. If thereâs ever anything more we can do to support you, weâre here.
Take care,
FuneralCoop
First class service
2026幎4æ7æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre really pleased to hear you felt the service was first class. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. If you ever need anything further, weâre here to help.
Take care,
FuneralCoop
Our service was wonderful from start toâŠ
Our service was wonderful from start to finish . April was very kind and helpful and on the day Ashley was brilliant .
2026幎4æ21æ¥
FuneralCoop ããã®åç
Thank you for taking the time to share your experience. Weâre so pleased to hear that your service was wonderful from start to finish, and that both April and Ashley provided such kind, helpful and brilliant support on the day. Weâll make sure your lovely feedback is passed on to them and the wider team. If thereâs ever anything more we can do for you, weâre here.
Take care,
FuneralCoop
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