I would like to express my deepest thanks to Natalie at Wombourne Coop Funeral. When my husband passed away, Natalie showed the utmost professionalism, kindness and genuine care. She guided me thro... ãã£ãšèŠã
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Very helpful and caring staff. The process was excellent, all done via email as unable to visit the office. This was easy and efficient and everything was perfect on the day. Could not fault anyth... ãã£ãšèŠã
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First class from start to finish from the lady at your office giving guidance to the lady conducting the service to the director and funeral cars the flowers every thing we required was provided. Wel... ãã£ãšèŠã
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Co-op funeral staff chloe and Rachel went above and beyond to care for dad and his family from day one.Phoning many times to make sure all details and wishes for dad were correct.Even phoning the nig... ãã£ãšèŠã
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OurCoop is the UKâs largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
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Queen Street, WS13 6QD, Lichfield, è±åœ
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
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Very considerate and professional
Very considerate and professional. We felt it was a very dignified affair.
2026幎5æ26æ¥
FuneralCoop ããã®åç
Thank you for your kind review. Weâre so pleased to hear that you found the service considerate and professional, and that the day felt dignified for you and your family. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very understanding and respectful
Very understanding and respectful.
Some issues with communication was given wrong information re collection of mum initially, then not informed when she had arrived.
Promised call after funeral to check but nothing materialised.
2026幎5æ27æ¥
FuneralCoop ããã®åç
We really appreciate you sharing your experience. While weâre glad the team supported you with understanding and respect, weâre truly sorry for the communication problems you encountered. You should always feel fully informed, especially regarding your mumâs care, and we apologise for the incorrect information and missed updates. Weâre also sorry that the promised followâup call didnât happen. Your feedback will be shared with the team so we can make sure this is addressed. Thank you for bringing this to our attention.
Takle care,
FuneralCoop
They were very supportive throughout âŠ
They were very supportive throughout and treated us with much respect.
2026幎5æ22æ¥
FuneralCoop ããã®åç
We really appreciate you taking the time to share your experience. Itâs reassuring to know that the team were supportive and respectful throughout the arrangements. Thank you for your thoughtful words.
Take care,
FuneralCoop
Everything went perfectly to plan
Everything went perfectly to plan. Incredibly helpful team at Borrowash office.
2026幎5æ29æ¥
FuneralCoop ããã®åç
We really appreciate you taking the time to share your experience. Itâs wonderful to know that the arrangements ran smoothly and that the Borrowash team were incredibly helpful. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Professional and respectful serviceâŠ
Professional and respectful service throughout. Ros took care of everything, I cannot thank her enough for her excellent work.
2026幎4æ30æ¥
FuneralCoop ããã®åç
We really appreciate you taking the time to share your experience. Itâs wonderful to know the service was handled professionally and with respect, and that Rosâs support made such a positive difference. Thank you for your thoughtful words.
Take care,
FuneralCoop
A very professional service
A very professional service the whole experience was conducted with sensitivity for the distress we were going through
2026幎5æ19æ¥
FuneralCoop ããã®åç
Thank you for your kind review. Weâre so pleased to hear that you found the service professional and that everything was handled with sensitivity during such a difficult time. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very poor organisation before theâŠ
Very poor organisation before the actual day. Chaotic and stressful. Actual funeral arrangements on the day were excellent.
2026幎5æ12æ¥
FuneralCoop ããã®åç
Thank you for taking the time to share your feedback. Weâre sorry to hear that the organisation before funeral felt chaotic and added stress at an already difficult time. This isnât the experience we want families to have. Weâre, however, pleased to know that the funeral itself ran smoothly and that the arrangements on the day met your expectations. We appreciate you letting us know both sides of your experience.
Take care,
FuneralCoop
We dealt with the staff at AmblerâŠ
We dealt with the staff at Ambler Funeral Home, a part of co-op funeral services. The staff were very courteous, empathetic and nothing was too much for them. They made the whole experience more comfortable and easier to deal with and we even had some laughs along the way, especially with Grace the lady who sorted the funeral out for us and whom I saw on several occasions.
Would recommend them to family and friends.
2026幎4æ16æ¥
FuneralCoop ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear that the team at Ambler Funeral Home were courteous, empathetic and so supportive throughout. Itâs lovely to know they helped make a difficult time feel more comfortable, and that Grace brought some light moments along the way. We truly appreciate your recommendation.
Take care,
FuneralCoop
The team were great
The team were great. Huge praise to Chantelle who was lovely and Gillian who was angel. Her service was above and beyond and couldn't ask for more at such a difficult time
2026幎5æ11æ¥
FuneralCoop ããã®åç
Thank you for your kind review. Weâre so pleased to hear that the team were great throughout, and especially that Chantelle and Gillian provided such exceptional care. Knowing their support felt above and beyond at such a difficult time means a great deal to us.
Take care,
FuneralCoop
Co op funeral services Oadby
Amy at the co op funeral home in Oadby was fantastic from start to finish. Everything was smooth running, everything was explained and organised with Empathy and precision. Lorraine,my chosen celebrant was amazing and Natasha was just a very special , professional and empathic undertaker. Between them they guided me through a very tough time. Thank you so much.
2026幎5æ13æ¥
FuneralCoop ããã®åç
Thank you for sharing such thoughtful feedback. Weâre so pleased to hear that Amy supported you with empathy and care throughout, and that everything was organised so smoothly. Itâs wonderful to know that Lorraine provided such a meaningful service as your celebrant, and that Natashaâs professionalism and compassion helped guide you through such a difficult time. Your kind words mean a great deal to all of us.
Take care,
FuneralCoop
Very friendly and Supportive
Very friendly and sympathetic. Professional at all times, and so helpful. Staff were great! Thank you all. X
2026幎5æ12æ¥
FuneralCoop ããã®åç
Thank you for your kind words. Weâre so pleased to hear that you found the team friendly, sympathetic and professional throughout. It means a great deal to know the staff were so helpful and supportive. Thank you from all of us.
Take care,
FuneralCoop
Very attentive and helpful throughout
Very attentive and helpful throughout. Funeral went very smoothly
2026幎6æ9æ¥
FuneralCoop ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear that the team were attentive and helpful throughout, and that the funeral went smoothly. Your feedback means a great deal to us.
Take care,
FuneralCoop
A great service
A great service for my father's funeral from the Wednesbury branch, very smooth and efficient, and they took great care every step of the way. The staff were professional and respectful, and showed a lot of compassion. From start to finish they took control, and ensured that there were no issues, or to bother us unnecessarily.
2026幎5æ22æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre truly grateful to hear how well the Wednesbury team supported you and your family for your fatherâs funeral. Knowing the service was smooth, efficient and handled with such care at every step means a great deal. Your comments about the team being professional, respectful and compassionate really stand out, and the fact that they took control so you didnât have to worry about anything is exactly the reassurance we hope to provide for families at such a difficult time.
Take care,
FuneralCoop
We had a fantastic send off for myâŠ
We had a fantastic send off for my brother couldnât fault it in anyway from start to Finnish so much care and attention made our loss just that little bit easier we as a family thank everyone who was involved in my brothers funeral.
2026幎5æ15æ¥
FuneralCoop ããã®åç
Thank you for your review. It means a great deal to hear that your brother had such a fantastic and fitting sendâoff, and that everything felt right for you and your family from start to finish. Knowing that the care, attention and organisation helped make an incredibly difficult time even a little easier is something the whole team will truly appreciate.
Take care,
FuneralCoop
FuneralCoop ããã®åç
Thank you for your review. Weâre really pleased to hear that you found the team caring, friendly and efficient. Knowing the service felt supportive and wellâorganised at such an important time means a great deal to us.
Take care,
FuneralCoop
Genuinely caring and professional
Our designated co-ordinator (Paula) was wonderful. She gave practical and professional advice on all aspects of arranging our momâs funeral. We were listened to and then guided through the whole process in a considerate, non-judgmental and caring manner. Nothing was too much trouble and we were kept updated at all stages without the need to ask or chase for information.
It was a massive relief to know that mom was taken care of as well as we were during our most difficult period.
2026幎5æ14æ¥
FuneralCoop ããã®åç
Thank you for your review. Itâs truly heartening to hear how wonderfully Paula supported you through arranging your momâs funeral. Knowing you felt listened to, guided with care, and kept fully informed at every stage is exactly the experience we want families to have. Your words about the relief you felt knowing your mom was looked after with the same care shown to you, mean a great deal to the whole team. Nothing being too much trouble is a testament to Paulaâs compassion and professionalism, and weâll make sure your appreciation is shared with her.
Take care,
FuneralCoop
Excellent and respectful
Excellent and respectful on the day of the funeral. All arrangements were clear and geared to our needs.
2026幎5æ11æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre really glad to hear that the day of the funeral felt excellent and respectful, and that the arrangements were clear and shaped around your familyâs needs. Knowing the service supported you in the right way at such an important moment means a great deal to us.
Take care,
FuneralCoop
Absolutley amazing
Absolutley amazing. All memebers of the team were kind caring and empathetic, especially Louise. They explained everything making the whole process easier to deal with. They were always happy to answer any question. Very professional and respectful. Thank you.
2026幎4æ24æ¥
FuneralCoop ããã®åç
Thank you for your review. Weâre so pleased to hear that you found the team kind, caring and empathetic throughout, and itâs lovely to know that Louise made such a positive difference for you. Making everything clear and helping to ease the process is exactly the support we want families to feel at such a difficult time. Your kind words about the teamâs professionalism and respect mean a great deal. Thank you for taking the time to share them.
Take care,
FuneralCoop
I am so glad i used the Co op for my Mums funeral. The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people. I truly thank you. Shar
I am so glad i used the Co op for my Mums funeral.
The entire team were so special and i mean the entire team. Don't ever change being who you are and the care you give people.
I truly thank you.
Sharon & Family
2026幎5æ14æ¥
FuneralCoop ããã®åç
Thank you for your review. It means so much to hear how supported you felt throughout your mumâs funeral. Knowing that the entire team made a difference and each person playing their part with care and kindness, it is incredibly meaningful to us. Weâre grateful you took the time to share this, and weâre honoured to have been able to support you and your family.
Take care,
FuneralCoop
Arranging a funeral for your Mom is aâŠ
Arranging a funeral for your Mom is a tough and emotional experience. Mandy was supportive, caring and empathetic during our journey offering advice and suggestions throughout - even to the point of asking the team to wear a red tie to incorporate one of moms wishes. The horses were so beautiful, also in red, and the funeral team were all wonderful on the day. A big part of the day!
We had one issue in that visits to see Mom were restricted due to working hours and holidays booked but we managed to get round it with support from Toni (Manager) who personally delivered the first copy of moms service booklet to our home.
John, the celebrant, was easy to talk to and gave a great opening and support throughout the service. Comments from both family and the Co-op team saying how beautiful the service was gave us the acknowledgement that we had given mom what she wanted. If there is such a thing as a beautiful funeral service then Moms was it!
Thank you all
2026幎4æ14æ¥
FuneralCoop ããã®åç
Weâre so pleased to hear how supportive, caring and empathetic Mandy was throughout the arrangements, and that she took the time to incorporate your momâs wishes, right down to the red ties. Itâs wonderful to know the horses, the team on the day and the overall service helped create something that felt truly personal and meaningful. Thank you as well for acknowledging Toniâs support in helping you visit your mom and personally delivering the service booklet. Weâre glad this made a difference. Itâs lovely to hear that John provided comfort and guidance during the service, and that both your family and our team felt it was a beautiful tribute. Weâre always here if you need anything further.
Take care,
FuneralCoop
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